Sunset Key Cottages

We are writing to express our deep disappointment and frustration with the numerous issues we encountered during our recent wedding at Sunset Key Cottages. As the bride and groom, we had high expectations for Sunset Key, but unfortunately, our experience fell far short of what we had envisioned. Throughout the planning process, we experienced a multitude of careless mistakes and oversights made by both the Opal Resort group sales team and event team. These errors not only impacted our experience but also affected our guests. We feel compelled to bring these issues to attention of future couples, so they think twice before booking their wedding with SSK. Prior to even signing the wedding contract, we had to advise of multiple mistakes within each document that was sent over to us. It seemed as though no effort was made in responding to emails which resulted in a disorganized and chaotic wedding planning process. Such a lack of attention to detail is unacceptable, especially when planning such an important day. Furthermore, we were shocked to discover that many of our guests were double and even triple charged for their rooming accommodations. This not only caused unnecessary stress and confusion but also reflected poorly on the professionalism and integrity of the SSK establishment. It is disheartening to think that our loved ones had to endure such financial inconvenience and discomfort due to the negligence of your staff. Not to mention during Christmas and New Years, where there was little staff available to reverse these overcharges. In addition to these major issues, there were several other instances where the wedding staff's lack of attention to detail was evident. For example, groceries ordered for two cottages were delivered incorrectly and charged to the wrong bills. SSK would not have made the updates on billing unless our guests brought it to their attention. Additionally, false information was given to guests regarding a credit that was provided by the Bride in Groom. “Use it in our gift shop or you will lose it”… when the purpose of the credit was to help our family and friends with their final bill. The last straw was receiving a “final final” bill a week after our wedding for the room they allegedly “forgot” to charge. We made final payment 2 weeks prior to wedding, and checked out of room with $0 balance. Somehow it was our fault that their staff forgot to add this charge to our banquet bill. After reviewing in detail our contract and agreeing to the payment, we were hit with a , surprise, DOUBLE CHARGE. Now we are over a month after our wedding we are still dealing with SSK. We could go on … Overall, our experience at SSK was marred by a series of careless mistakes and oversights made by their staff. We entrusted them with creating a memorable and flawless wedding experience, but unfortunately, our expectations were not met. We understand that organizing events can be challenging, but it is imperative that companies such as SSK prioritize attention to detail, effective communication, and staff training. We sincerely hope that SSK will take our feedback seriously and make the necessary improvements so that no other couple has to experience what we went through. From reaching out to other couples, we understand we are not the first to experience these issues. SSK is a beautiful venue, but until the staff is ready to handle large groups, steer clear.

Sunset Key was the most amazing spot for a romantic, intimate, and special wedding. Jackie, Emily, and Aaron were so easy to work with. Everything was perfect. The reception dinner at Latitudes was incredible! I highly recommend Sunset Key and Latitudes for the most memorable wedding

Amazing service, amazing site. Our wedding had to be modified and we found Sunset Key for our small 25 person wedding. In the COVID era, they were thoughtful and the service felt secure for our kids and family. Jen Levering, the Banquet Coordinator, was spectacular, pointing us to great vendors. She was super detailed, very thoughtful and responded to us virtually instantly. The setting was truly magical. Paradise Cottage is aptly named. The service was personal and spectacular. We are both in or around the events industry and can confidently say that this is top 1% in terms of on the day service and set-up. The food was top notch, beautifully displayed. This was not "banquet food." This was first class restaurant quality. We have taken the time to give this review because we were taken care of so well -- and would recommend this to our everyone.

Well worth the site fee. We had a small wedding total 17 people on the beach. Sunset Key/Westin took such good care of us. Jessica the Westin event planner was very accommodating any time my wedding planner contacted her on what I wanted. It was very private area of the resort on the beach the view was stunning! we had steel pan player, guests were handed a special cocktail as they arrived & we had hand pass hors d'oeuvre's & cocktails on the beach before heading into the restaurant for a sit down dinner. The Staff @ Sunset Key was outstanding unbelievable service & everyone of our 17 meals was outstanding everyone of our guests were still talking about the wonderful service & the food was out of this world. If want a beautiful view for your beach wedding & 5 star restaurant service & food Sunset Key is the place! Thank you for the wonderful memories Sunset Key! Nancy & Randy