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Details
Business Attributes
- Woman-owned Business
Transportation
- Limousine & Sedan
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
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3
out of 5.03 reviews
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We were able to hire only a few weeks before our wedding day which I was really grateful for. We hired an executive 22 passenger shuttle van to bring guests to & from our winery wedding venue as well as a limo for the us ( bride & groom ) . They were on time and had good communication skills. They also stayed late and delivered our guests to a different drop off spot by request, which was appreciated.
The negative feedback I received from my guests though was disappointing. The shuttle on the way to the venue did not have working AC, which made for a very uncomfortable, windy 30 minute ride in 93 degree heat. The van was also advertised as having water & snacks for guests. I was told there were a few bottles of water just rolling around on the floor. Not quite the experience I had hope for my guests to have but they got too & from safely which was the important part.
Just a short note to thank Sunshine Limo for doing such a great job at our wedding. The driver was so helpful and professional, the limo was beautiful. They really helped make our wedding special.
They sent a Party Bus to a Funeral. The driver was confused and embarrassed and left to exchange it for an actual limo, was gone for 45 minutes while we held up the procession. The called and needed another hour to switch vehicles so we asked for them to just send the bus back. It was devastating in a very sensitive time for our family.
The worst is they blamed us for the mistake and charged us full price, not even deducting the time they were gone.
Apparently they call it a Sprinter. Nobody grieving should know what models of limos are, or know to ask. The limo company should be delicate and capable to handle a funeral if they take the reservation, and ready to send the appropriate limo. They blame us because we didn't have them clarify. I spoke to the owner, Michael G., who said the driver was new and that is why he would have called it a party bus. He couldn't explain why the funeral home, or everyone else, called it a party bus. He claims WE sent the driver away, which is why WE had to pay for him to go drive, but I was right there... the driver was embarrassed and left to go get the other limo on his own. WE did not tell him to leave. But Michael G. still stands that it is completely our fault, regardless of facts.
When Michael G. asked what he could do to make it right, I told him a full refund would have been appropriate and that I shouldn't have even had to call to escalate to ask for any type of reimbursement. He said he wouldn't offer anything. I told him that I will make sure to leave the appropriate reviews and he yelled at me claiming I was trying to extort him. Extortion?! I merely let him know that if the end result was us paying full price for a party bus at a funeral that held up a procession (and gone 45 minutes of the two hours we paid) then he deserved a bad review. A horrible review. He should have been embarrassed but his ego is too big to handle such an embarrassing situation like this and he became confrontational. I hung up the phone.
Shame on these guys for sending a party bus to a funeral and not even going out of their way to make things right and laying all of the blame on the customer. A disgrace to our community.
Contact
191 Wallis St, Eugene, OR | Eugene Oregon
Sunshine Limo Service
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