Sunshine Limo Service

r wedding special.

called and needed another hour to switch vehicles so we asked for them to just send the bus back. It was devastating in a very sensitive time for our family. The worst is they blamed us for the mistake and charged us full price, not even deducting the time they were gone. Apparently they call it a Sprinter. Nobody grieving should know what models of limos are, or know to ask. The limo company should be delicate and capable to handle a funeral if they take the reservation, and ready to send the appropriate limo. They blame us because we didn't have them clarify. I spoke to the owner, Michael G., who said the driver was new and that is why he would have called it a party bus. He couldn't explain why the funeral home, or everyone else, called it a party bus. He claims WE sent the driver away, which is why WE had to pay for him to go drive, but I was right there... the driver was embarrassed and left to go get the other limo on his own. WE did not tell him to leave. But Michael G. still stands that it is completely our fault, regardless of facts. When Michael G. asked what he could do to make it right, I told him a full refund would have been appropriate and that I shouldn't have even had to call to escalate to ask for any type of reimbursement. He said he wouldn't offer anything. I told him that I will make sure to leave the appropriate reviews and he yelled at me claiming I was trying to extort him. Extortion?! I merely let him know that if the end result was us paying full price for a party bus at a funeral that held up a procession (and gone 45 minutes of the two hours we paid) then he deserved a bad review. A horrible review. He should have been embarrassed but his ego is too big to handle such an embarrassing situation like this and he became confrontational. I hung up the phone. Shame on these guys for sending a party bus to a funeral and not even going out of their way to make things right and laying all of the blame on the customer. A disgrace to our community.