Kathleen and her crew are TOP NOTCH. I truly believe they could all work at the finest establishments anywhere in the world. Kathleen was such a joy to work with, a very sweet pers...on. I was a rather needy client, living in FL, so I emailed her A LOT. She never made me feel like I was asking too many questions. She was so timely with her emails. Sometimes she even emailed me after work hours, I don’t know how she does it. They were extremely flexible day of when I wanted to re-arrange a few things, I just texted Kathleen the updates.
Also, we owe a HUGE shout out to Ali, the most wonderful venue manager for our big day. Ali made me feel like a queen, she checked on me so much, but always at the perfect times. She is so intuitive, kind, and sweet, I loved her!!!! Even helped bustle my dress. I know for sure she did more to help everything run smoothly than what is in her job description. She gathered my things and had everything ready for me when we were about to leave. Ali needs a raise.
Then, let me tell you about the food. My husband and I eat vegan, and we really did not have any expectations for the vegan food here, but OMG, it was the best vegan dishes we have ever had. I got some kind of stir-fry and the tofu was out of this world. I only wish I could ask the chef for the recipe. I could eat that meal every day. Also, my husband loved his vegan pasta. They made to go boxes for us- and trust me, they didn’t just pack up what was left on our plates, they packed a box full of food which we enjoyed later that night at our hotel. Everyone else loved his or her meal of chicken or steak.
Finally, the service was impeccable; every single person there is the best in the business. I have never had service like that in my life. Everyone at our wedding mentioned how awesome the service was. They were also intuitive, because we had a 4-year-old guest at our wedding. At one point, the main bathroom was occupied and the 4 year old visibly had to go, and was waiting with his mom to go in next, and a waiter pulled them aside and said, “come with me I can show you another bathroom to use”.
It was above and beyond anything I had hoped for. THANK YOU everyone at Upstairs at Midtown for your wonderful service. You made our wedding perfect. Book your wedding here- it is the BEST choice you can make!!!!!!!!!