We just had our wedding at the Surf & Sand Resort (Nov 8, 2014) and I am still on cloud nine! It really was the wedding of our dreams. The resort is just beautiful and sells itself..., but to me the customer service is what really sealed the deal for us. Our amazing coordinator was Lauren Bergmann. She was just perfect! She was warm, yet professional, & walked us through everything from start to finish. She always got back to us with answers in such a timely fashion. It would have been so easy for us to get lost in a sea of questions & details, but she was always there to keep us on track, even going above & beyond in most cases. She never made us feel like she was too busy for us, though I know she had to be.
Lauren saw to every detail, including helping to prepare and set up our wedding favors (we'd forgotten to attach the name tags and seating assignments to them), folding our wedding programs (forgot to do that too - lol), and even having my belongings transferred from the spacious dressing room (provided for my bridesmaids and I to get ready in) to our room while we celebrated. It was so nice to not have to worry about things like that. I think you can start to see just how amazing she is! :D
The hotel is so beautiful so there were so many places for us to take a nice variety of wedding photos (on the beach, in the garden area, on the terrace, etc.). Our ceremony was on the Catalina Terrace (breathtaking!!!), where we said our vows with only the ocean and sky as our background in front of approximately 145 guests. Our reception was held in the Pelican Ballroom (fantastic!!), which was preceded by the cocktail hour in the foyer area. The servers and wait staff were splendid. They were fast, efficient, always smiling & completely accommodating! I was beyond pleased with how we were treated.
Then there was our complimentary wedding suite, which was UBER romantic and beautifully prepared. We had a heart of rose petals waiting on our bed, his & hers wedding cupcakes (delicious!!), water bottles, and premium chocolates at our bedside.
So many of our guests, family, friends, and people in our bridal party could not stop raving about how beautiful the resort was, how nice the staff was, and that it was the best wedding they had ever been to. I give much of the credit to Lauren for helping the event to run smoothly, for seamlessly coordinating with all of our vendors, and for doing everything in her power to make us feel special on our wedding day. The Surf & Sand Resort has our full recommendation and we'd love to return sometime in the future (maybe for an anniversary?) to enjoy another amazing stay.