I wrote a detailed review I would be happy to share, but unfortunately Wedding Wire's character limit cut it off. Here are the high points: we dealt with 4 different coordinators i...n the 10 months we planned our wedding, and were never told when our point person was changing. Information was constantly lost, as we were asked for things such as our floorplan and timeline multiple times, and sometimes we waited over a month for responses to emails. One person would approve something, then someone else would tell us it wasn't possible. Mistakes were made repeatedly in emails, on the phone, and in person despite multiple corrections. Our final event order had 12 errors in it that I counted and it took 3 or 4 drafts to fix it.
The biggest issue: two weeks before the wedding we got the final event order with thousands of dollars of charges that were not in our contract, plus changes to allowed decor items and numerous errors. It took many hours of both ours and our planner's time to get them to honor our contract and added a huge amount of stress. When we went to our bonfire, there were 8 bonfires and no way to tell which was ours. When we finally found it (no staff around), it was unlit. One of my guests had to find a tiki torch and light it himself.
The first time I posted this review on another site, I listed the food and catering as a positive. I have since discovered from multiple guests that one of the two entree options ran out with two tables left to go to the buffet, leaving no vegetarian option for guests. I only had 14 tables including our table for two.
Even worse, the dietary restriction meals I had requested (which were approved) were not given out. I had guests with allergies to gluten, dairy, and peanuts who even asked the staff for their plates, and were told there was nothing for them. So several of my guests could not eat anything. I reached out to the chef at the Wayfarer regarding this issue after my wedding to let him know, and never even got a response.
There is much more I wish I had room to share, but although there were some positives (gorgeous garden space, staff on the resort side was awesome), we had a very negative experience and this venue added a ton of stress for us. I would not recommend it.