SW Floral and Wedding Design

5 months prior to our wedding, I emailed Susan photos of what I wanted our reception flowers to look like. We met twice in person. The photos I gave her were of pale pink and pale peach flowers with a touch of greenery accent. I was disappointed to find white centerpieces with hot pink roses sticking out on either side. The bridesmaid's bouquets were oddly shaped as floppy hydrangeas were used and roses which were poking out of the top instead of being shaped into a more rounded bouquet. The contract did state hydrangeas would be used, but I assumed the mini version as accents amongst roses, not the other way around. The contract also stated "pink" flowers, but I assumed in the pale pink/peach color family as this is what I had provided photos of. Susan had agreed to bring three tall, cylinder vases for the bridesmaids to place their bouquets at the bar at the reception. She did not follow through. There were no vases. The bouquets quickly wilted into limp heaps on the bar. The boutineers and corsages for our groomsmen, fathers, readers, etc. were nowhere to be found before the ceremony. Susan and I had agreed upon a specific location for them to be delivered and even after a thorough search after the ceremony, the flowers were never found. An outstanding invoice of $38 was cancelled after my father called to discuss the $75 worth of missing flowers. The mother's corsages were fine and my bouqet was ok although some of the edges of the roses were browning. I had every confidence in Susan after my meetings with her and to say I was disappointed in the result is an understatement. To get a birthday bouquet wrong is one thing, but to get wedding day flowers wrong is a big deal. She would do herself and her business a favor to heed the feedback of other customers who have noted that the flowers provided were not what was asked for.