Let me start by saying my wedding turned out beautiful. The décor was pretty & the food was good. In the end, I still didn't receive the things I had asked & paid for & was disappointed.
From the beginning, Linda Clark, owner, was VERY forge...
tful about who I was, what elements my wedding consisted of, etc. She took days to return phone calls or emails and I constantly had to remind her who I was and what I was talking about. The time when Linda is best at reaching you is when she would like a payment. And be VERY CAREFUL looking at every bill you get because I had to make corrections several times. My travel fee had tripled at one point as their prices are constantly changing (increasing).
Swans has a MASSIVE amount of inventory & if they don't have it they can tell you where to get it if they can't make it. They also do a MASSIVE amount of events which means customer service goes out the window. While Swans was able to provide the linens and china I wanted, I was not provided the customer service I expected. Linda's staff will even tell you they are stretched to the max doing too many events.
The food the day of the wedding was just about exactly as I had sampled it at Linda's shop. We chose a simple menu to be sure of foods would stay hot and did a salad buffet. Our signature drink made by Linda's kitchen staff was also wonderful!
My second or third meeting at Swans I met with the florist (Sheila). We went over the corsages, bouquets & centerpieces. We talked about the flowers I didn't like and the ones I absolutely had to have. However a couple weeks before the wedding I was told someone had taken over the centerpiece portion of my event. We used mason jars with floating candles and wine bottles (we had to provide these) with hydrangea, belles of Ireland and some awful flower they suggested (I should have looked into before going with them). Let's just say the day of the wedding they were wrong. The color of the flowers were wrong, the ribbon was wrong & the flowers I had specifically asked for were NOT included at all. After the wedding I emailed Linda with my concerns & she said that my mother was informed by the florist that my flowers couldn't be ordered & that she felt as though they substituted as well as possible. My mother, however, was NOT informed of this. There was never a phone call or email to myself or my mother in regards to the flowers. Though my bouquets and corsages were pretty they were completely WRONG!
The day of the wedding my on-site contact was Greg. First of all the tables were set up incorrectly because Linda didn't give them our floor plan and he complained when we told him that things needed to be moved. Greg was friendly on the phone when he had questions for me the WEEK OF the wedding - he was my 3rd florist - but was rude to my mother, mother-in-law, guests and myself the day of the wedding. He came to me as my husband as we were waiting to be introduced at the reception & said (rudely) we had too many guests & we would have to help people find seats. As we greeted guests we found that everyone had seats & some to spare. They ran out of silverware & Greg got an attitude with guests waiting for cake.
Overall, Swans has a TON of décor to offer and for everything you receive for the money, they are a good deal. BUT, if you can't handle the stress of being on top of everything on your own I would look for someone else. IF you use them you must get a coordinator!