Tasting was great. Wedding cake was great, if a bit dry for the middle tier.
I called a month in advance for our one year anniversary cake to determine when I should put in our order, however, and my experience turned bad fast.
I was instructed to order within a few days of our anniversary, so I called again the Tuesday before (our one year mark is on a Sunday).
They told me that I can choose a chocolate or vanilla cake since it's within a week of the date, due to them being so busy. However, if I order to have it AFTER our anniversary, then I can choose different flavors.
I've always been a bit of a traditionalist and it meant a lot to have this cake similar to our wedding cake and on our first anniversary, so I'm frustrated. The anniversary cake was a huge reason for us choosing this bakery. And chocolate or vanilla isn't even close to what we had for the wedding... and not something we want our money wasted on.
I spoke to the owner. When I stated that I was not informed of this restriction, she told me that it's on the website, and then informed me of the struggle to keep everyone happy and try to keep her employees there. I am NOT happy. I feel that since they've already gotten money out of my husband and I... we no longer matter.
I try not to be a pain... I just would have liked warning. I had no reason to check the site as I had all of my original paperwork, the business card, and the phone number saved. There is no flavor restriction listed, and when I called a month in advance it was the bakery's employee who told me to call within a few days... again with no mention of a flavor restriction. They withheld information regarding a policy of theirs, and thus have caused my husband and I to be missing a piece of our anniversary celebration.