The customer service is horrible. I thought it was b/c I came in on a Friday to look at cake books (a busy day for wedding prep) but the next time I came to visit and place order, I saw them treating other guest who had orders the same way. I w...as planning a wedding in McKinney, Tx while living in California. I ordered a cake that they had already made and was using as advertisement. Same blush color & size. Literally- No customization at all. However, on my wedding day, they delivered a PURPLE CAKE! The up charge for the opulent bows, turned out to Be as thin as shoestring bows.
I was horrified because I literally HATE PURPLE! When I emailed Sarah, the owner, she said I never produced a swatch and a load of other excuses like the venue candlelit room was dark. I reminded here that I asked for a duplicate of her picture Then emailed her a side by side picture of her work. She apologized and offered100$ toward photo editing, but refused to refund me at least half the rate. After I had just spent $1000 on cake. She said they were there on time and delivered. I said, I don't get a redo of my perfect day! There's pictures to prove it was purple. After a few ugly emails, she said, she will deal with only the editor. I let the issue go, but I realize 2 other brides that felt the same way. The cake taste fine, but This woman is simply rude.