Swoop

ty. Swoop reached out to us the week of our wedding to verify the itinerary and we put them in touch with our coordinator. Come day of the wedding, an hour before the start of our ceremony, I (the bride) find out that the transportation for guests did not arrive at the hotel. My soon to be mother in law called my husband frantically. My coordinator, husband, the other transportation driver, and even photographer tried to reach out to Swoop and we could not reach ANYONE. We later found out that the vehicle broke down but the driver did not tell anyone. We only found out through the other driver. Therefore all our guests had to find a way to our ceremony on their own and we started an hour late. We specifically set up transportation for my husband’s 93 year old grandmother and she ended up being late to our wedding. We still needed a way to transport our guests to the reception after the ceremony. We had asked the other Swoop driver but he asked us for additional $$ as the extra trips were not on his itinerary. I reached out to Swoop the day after my wedding and did not get a response for a few days. It was a back and forth of “sorry sometimes vehicles break down” and “we can’t give you a full refund, but we can give you vouchers for future rides “. Swoop did eventually provide us with a full refund after going back and forth, but I would not recommend them to anyone. They were not reliable and not great at communication. Update: Swoop did reach out to us again and did let us know that changes were made to their operations and dispatch teams. They did say that due to our feedback and communication with them after our wedding that they have improved in their services. As mentioned above, Swoop did provide a full refund of all reserved services after review of our grievances.

th payment after the fact, where I was at first overcharged as my driver miscommunicated the time he dropped myself and my wedding party at our reception. There was a bit of a confusing back and forth with support, but eventually they did refund me the inaccurate overage charge and made good on the situation. I'd consider booking them again as the portal made it easy to contact drivers and coordinate rides.

guests waited for 30 minutes not knowing where the bus was. That ended up making our ceremony start 30 minutes late. I would definitely use them, but have clear communication about where the exact pickup is.

the dispatch number provided to us and there was only a busy dial tone and no reply. We also tried the Conceirge number and no one answered the line, it just rang and rang. We ended up having to call Ubers instead to get us to the wedding venue and drivers told us this frequently happens with swoop and we are not their first wedding pick up as a result of swoops failure. When we spoke to customer service days after our event to get our refund they apologized and they said the limo driver wasn’t answering their calls 2 hours before our pick up time, and they had no excuse for not giving us advance notice that the limo would not come. Instead we waited outside at the scheuded pick up time trying to reach swoop with no luck. The shuttle for wedding guests did not know the schedule we’d confirmed at length and was over a half hour late to first pick up and did not know the venue address. Again there was no excuse we have countless emails and phone calls confirming exact pick up and drop off locations and times. It was hugely stressful and an unfortunate distraction from the beautiful day. Do NOT book with swoop, save yourself the stress!

ed to calls or texts.

p on time (actually very early)! Cons: READ THE SMALL PRINT CAREFULLY. We were given a quote and actually had to send it to our venue for them to pay - they were paying for our vendors so we only had to pay them. Package deal. Anyways, turns out the quote had expired. This is fine, except for the fact that we were notified the quote had expired the week before the wedding, AFTER our venue already paid for it. A salesman emailed to say the price had gone up $200 and our shuttle wouldn't be reserved until that additional payment was received. Long story short, our venue worked it out with the salesman (who was very nice!!) but that business practice really put a sour taste in our mouths. Also. Apparently the ride back was very uncomfortable. We had a 28-passenger mini-coach. Our guests notified us it wasn't air conditioned for the 30 minute drive, and the bus itself had no suspension, so they were being tossed around a bit. All in all - if you do your research and book with enough time in advance, this company is probably worth the price. If you need something last minute, just be warned of these things.

in the 3 hours we were having him take guests back to their hotel from 9pm-12am he was only going to make 2 trips even though we pay by the hour for unlimited local trips and our transportation plan accounted for as many trips back and forth that would be needed in those 3 hours. He ended up doing the trips that were needed but not without my MIL (who paid for the service) having to leave the reception to go deal with him.

d other events for Friday and Saturday - a week before this was supposed to happen. Instead of an apology, they said we could pay more to bring in additional vehicles. 3 emails and 3 voicemails later and we STILL haven't heard from them. Save yourself the headache and use a different transportation service!

our and a half late. I, unfortunately, missed out on being able to take pre-ceremony pictures while we still had daylight. It all could've been avoided if I had listened to my gut from the beginning. I think the most upsetting part was that there was no excuse, no apology, no follow up, just silence. I would never hire this team for future events.

ed if I didn't love my mom as much as I do. Regardless, I came to Swoop desperately looking for various forms of transportation to cater to all the needs of my guests from both sides of our families - and what I got was above and beyond what I could have imagined. They went through all the logistics with me to ensure the vehicles were timed perfectly to make it on time for our ceremony. The day of everything went swimmingly. The drivers were so professional. I spent the entire night doing what most lucky brides get to do - downed a few drinks, and danced with my husband until they kicked us out of the venue. Happily ever after? Who knows, we'll see, but it sure as hell started pretty smooth.

LA surrounding area would not come out. Swoop agreed with no hesitation. I was a little worried at first because of the short notice but the day of they performed without any issues. It was flowing on it’s own and I didn’t even need to think about it (as I was so occupied with million of other things running through my head). From the last minute solutions they offered me when I was in dire need, to them being able to respond to my emails and frantic calls and then performing beyond exceptions on the day of. I highly recommend using Swoop for your Wedding!!

ception venue back in August 2021. I checked on my reservation in September and saw that there was no driver assigned. I emailed and they said that my reservation was confirmed and that I'd get the driver's information 24 hours before the trip starts. I just wanted to be able to confirm the stops and times with the driver but as long as they had my reservation I had no issue with this. This Monday, six days before my wedding, I get an email from Swoop's operations rep that the limo bus (Titan) that I reserved was damaged the previous weekend and that the repairs are taking longer than expected. I was given two options: 1) they'd look for another vehicle but it would be a mini-coach with forward facing seats, however, they weren't sure they'd be able to secure one because rides are booked for the weekend, or 2) give me a full refund. I tried to be reasonable and patient as they were working on finding a comparable vehicle and said they'd update me by the end of the day. I asked if they could find two smaller passenger capacity limo buses if they couldn't find the one I reserved. At 8:30 pm they emailed and said that they could not find any size vehicle party bus or non-party bus for me but would update me again the next day. I emailed back asking If I found something comparable would Swoop compensate me for the difference in pricing as they've given me no solutions with the wedding in 5 days. I waited until the next afternoon before emailing and asking for an update. The operations rep said they secured a bus (not similar to the one that I reserved) but they did not have a driver available. They said they'd let me know if they find a driver or refund me to search for something else. Today, three days from my wedding, I emailed saying I could no longer wait if at this point they still have no driver and a similar vehicle. Swoops response was that they'd send the refund and cancelled the reservation. I feel like they basically held my money for 3 months and issued a refund and left me out to dry 3 days before my event. This is such an inconvenience and I feel like they didn't go above and beyond to find a solution for me. For your sanity, please book your transportation needs with someone local and more reliable.

paid for. When we asked if they could provide for what we had purchased they said it would cost extra. Luckily we were able to find someone to cover for their mistake and our guests were able to get a ride. After refunding our money they offered us $300 in credit with them as an apology. Unless you enjoy last minute wedding stress, lack of communication, and having emails ignored. Do not use this service.

having to find our own way to the venue, the bus eventually came for about 45 minutes for whatever photos we could do, and we were 20 minutes late to the ceremony. However, after speaking with customer service we were able to come to a resolution about our issues for our event, and they seemed to care a lot about making it right with us.

tain time so they are not late, and if the driver should plan on one trip or looping between two locations. But with Swoop it was truly seamless! The driver came ahead to time to drive each route ahead of time. We also texted all day to make sure we were on the same page in terms of timing! I would highly recommend their services to anyone who does not want to worry about transportation anymore :)

creamed in her face that we were already late, when in fact he was 30 minutes early. He then proceeded to threaten our guests and act extremely aggressively. He then screamed in my face, I was the bride. He was supposed to make two trips between the venue and the hotel, he only made one, and complained the entire drive. We did not feel safe at all. He refused to give us his name or credentials, so it is still unclear if he was even a qualified driver. On top of this the company was extremely slow to respond and offered us a tiny refund, after two weeks to "review". Unless you want to be treated like garbage on your wedding day, I would never use this company!!!!!!!!

email with a quote of what your requested service would cost, and then confirming it was fairly easy. The day of the wedding I received an email with the name of my driver and what specific car they would be driving. He was waiting outside the hotel lobby at the time specified and had a sign with my last name on it for extra clarity. They are pricey (my husband + groomsmen took Uber Premium and saved way more money) so I can’t quite give the 5th star, but the service was extremely professional and it helped ease my mind on my wedding day.

bus was clean, and the driver got everyone where they needed to be on time. What more could you ask for in a transportation company?!

ic was not working. The limo also forgot to pick up the flower girl from her hotel so we had to scramble last minute to figure out how to get the flower girl to the venue last minute, causing our ceremony to start much later than we anticipated. In addition, the shuttles wouldn’t move out of the way when the groom and groomsman arrived causing additional issues and chaos.

ersweet that we have to pass on Swoop as I have been really impressed with Korey and his team since the start, and was looking forward to using their services. My fiance and I have nothing but positive things to say about Swoop and will definitely consider them again for 2021. Please take my advice and do not miss out on Swoop for your wedding day or event of any size - they are incredible!

u can reach me by caravan, cross the desert like an Arab man I don't care how you get here, just get here if you can.." Well, I say... if you are in need of a ride..... SWOOP will certainly get you there! Thanks so much to the whole Swoop team!!!

ding party so they wouldn’t have to worry about it. We had two different drivers (one for transportation to the venue, one for pickup after our wedding was over) and both drivers were really nice. Especially our driver at the end of the night who had to deal with quite a few drunk people and didn’t bat an eye about it. We would definitely use Swoop again in the future.