About this vendor
Simplify all transportation to-and-from your wedding.
With over 2000 weddings, private- and corporate events last year, Swoop is the expert in group transportation. With the dedication to make your day special, we received The Knot's "Best of Weddings" award for two consecutive years!
Swoop provides transparent and affordable pricing as well as logistic experts and account managers that can plan any type of event. With hundreds of vehicle options, you can choose between charter buses, shuttles, party buses, limousines, and more.
We always make sure we do EVERYTHING to make your big day SPECIAL. Visit our homepage at http://bit.do/swoopapp-theknot to submit a request for your wedding. We operate nationwide, including Los Angeles, San Diego, Bay Area, Las Vegas, Chicago, Dallas, Austin, NYC, Washington DC, Seattle, Scottsdale, & Phoenix.
Details
Service Staff
- Valet Parking
Transportation
- Limousine & Sedan
- Shuttle Service
- Trolley
Wedding Activities
- Rehearsals & Parties
- Wedding
Awards and Affiliations
3-Time 'Best of Weddings'
2021.2020.2019.
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
4.6
out of 5.084 reviews
Courteous, professional, clean buses, all around great experience.
I had such an unpleasant experience with Swoop on the day of my wedding. We had set up to have transportation for our out of town guests and a separate transportation vehicle for o...
ur wedding party. We paid ahead of time and even included gratuity. Swoop reached out to us the week of our wedding to verify the itinerary and we put them in touch with our coordinator. Come day of the wedding, an hour before the start of our ceremony, I (the bride) find out that the transportation for guests did not arrive at the hotel. My soon to be mother in law called my husband frantically. My coordinator, husband, the other transportation driver, and even photographer tried to reach out to Swoop and we could not reach ANYONE. We later found out that the vehicle broke down but the driver did not tell anyone. We only found out through the other driver. Therefore all our guests had to find a way to our ceremony on their own and we started an hour late. We specifically set up transportation for my husband’s 93 year old grandmother and she ended up being late to our wedding. We still needed a way to transport our guests to the reception after the ceremony. We had asked the other Swoop driver but he asked us for additional $$ as the extra trips were not on his itinerary. I reached out to Swoop the day after my wedding and did not get a response for a few days. It was a back and forth of “sorry sometimes vehicles break down” and “we can’t give you a full refund, but we can give you vouchers for future rides “. Swoop did eventually provide us with a full refund after going back and forth, but I would not recommend them to anyone. They were not reliable and not great at communication.
Update: Swoop did reach out to us again and did let us know that changes were made to their operations and dispatch teams. They did say that due to our feedback and communication with them after our wedding that they have improved in their services. As mentioned above, Swoop did provide a full refund of all reserved services after review of our grievances.
I had a generally positive experience with Swoop for transportation at my wedding -- they made booking easy, offered the best and most competitive price, and worked with me to coor...
dinate a couple of rides for my big day. We did have an issue with payment after the fact, where I was at first overcharged as my driver miscommunicated the time he dropped myself and my wedding party at our reception. There was a bit of a confusing back and forth with support, but eventually they did refund me the inaccurate overage charge and made good on the situation. I'd consider booking them again as the portal made it easy to contact drivers and coordinate rides.
We loved using Swoop. They made setting up the transportation timing and logistics a breeze! The only hiccup was that the drivers and staff did not communicate that they could not ...
pick our guests up right at the hotel entrance and therefore our guests waited for 30 minutes not knowing where the bus was. That ended up making our ceremony start 30 minutes late. I would definitely use them, but have clear communication about where the exact pickup is.
Do not book with swoopapp for your special occasion! We made the mistake of booking a limo for our wedding party and family and a shuttle bus for our guests from the hotel to the w...
edding venue and the limo never showed up. We called and texted the dispatch number provided to us and there was only a busy dial tone and no reply. We also tried the Conceirge number and no one answered the line, it just rang and rang. We ended up having to call Ubers instead to get us to the wedding venue and drivers told us this frequently happens with swoop and we are not their first wedding pick up as a result of swoops failure. When we spoke to customer service days after our event to get our refund they apologized and they said the limo driver wasn’t answering their calls 2 hours before our pick up time, and they had no excuse for not giving us advance notice that the limo would not come. Instead we waited outside at the scheuded pick up time trying to reach swoop with no luck. The shuttle for wedding guests did not know the schedule we’d confirmed at length and was over a half hour late to first pick up and did not know the venue address. Again there was no excuse we have countless emails and phone calls confirming exact pick up and drop off locations and times. It was hugely stressful and an unfortunate distraction from the beautiful day. Do NOT book with swoop, save yourself the stress!
We found Swoop relatively last minute when we found out we had so many guests staying a ways from our wedding venue.
Pros: Relatively easy to communicate with, all points of conta...
ct were very friendly, very affordable pricing, shuttle showed up on time (actually very early)!
Cons: READ THE SMALL PRINT CAREFULLY. We were given a quote and actually had to send it to our venue for them to pay - they were paying for our vendors so we only had to pay them. Package deal. Anyways, turns out the quote had expired. This is fine, except for the fact that we were notified the quote had expired the week before the wedding, AFTER our venue already paid for it. A salesman emailed to say the price had gone up $200 and our shuttle wouldn't be reserved until that additional payment was received. Long story short, our venue worked it out with the salesman (who was very nice!!) but that business practice really put a sour taste in our mouths.
Also. Apparently the ride back was very uncomfortable. We had a 28-passenger mini-coach. Our guests notified us it wasn't air conditioned for the 30 minute drive, and the bus itself had no suspension, so they were being tossed around a bit.
All in all - if you do your research and book with enough time in advance, this company is probably worth the price. If you need something last minute, just be warned of these things.
Alex, who I worked with when creating my wedding/ transportation plan was extremely helpful and professional! The drivers weren’t quite on his same level.. the first driver hit a c...
ar in the parking lot on the first trip and the second said that in the 3 hours we were having him take guests back to their hotel from 9pm-12am he was only going to make 2 trips even though we pay by the hour for unlimited local trips and our transportation plan accounted for as many trips back and forth that would be needed in those 3 hours. He ended up doing the trips that were needed but not without my MIL (who paid for the service) having to leave the reception to go deal with him.
Do not book this company if you want a trustworthy, responsive vendor! Similar to the other reviews here, Swoop contacted us to let us know they had "double booked" all of the vehi...
cles we were using for transportation to and from our wedding and other events for Friday and Saturday - a week before this was supposed to happen. Instead of an apology, they said we could pay more to bring in additional vehicles. 3 emails and 3 voicemails later and we STILL haven't heard from them. Save yourself the headache and use a different transportation service!
I should've paid attention to the red flags. From the booking process, to the struggle of trying to speak to someone about changes all led up to the fact that the shuttle I had res...
erved that held my entire wedding party and family was over an hour and a half late. I, unfortunately, missed out on being able to take pre-ceremony pictures while we still had daylight. It all could've been avoided if I had listened to my gut from the beginning.
I think the most upsetting part was that there was no excuse, no apology, no follow up, just silence.
I would never hire this team for future events.
I came to Swoop two months ago pretty stressed about having the perfect wedding, and with that came organizing the transportation aspect of it. For all the brides out there, you an...
d I both know, weddings are for our parents - I'd have soon eloped if I didn't love my mom as much as I do.
Regardless, I came to Swoop desperately looking for various forms of transportation to cater to all the needs of my guests from both sides of our families - and what I got was above and beyond what I could have imagined. They went through all the logistics with me to ensure the vehicles were timed perfectly to make it on time for our ceremony.
The day of everything went swimmingly. The drivers were so professional.
I spent the entire night doing what most lucky brides get to do - downed a few drinks, and danced with my husband until they kicked us out of the venue. Happily ever after? Who knows, we'll see, but it sure as hell started pretty smooth.
Where do I even begin… I am so grateful for finding Swoop last minute from a friend after the my previous transportation company cancelled on me just THREE DAYS before my wedding. ...
My wedding was in Palm Desert and everyone else I called in the LA surrounding area would not come out. Swoop agreed with no hesitation. I was a little worried at first because of the short notice but the day of they performed without any issues. It was flowing on it’s own and I didn’t even need to think about it (as I was so occupied with million of other things running through my head). From the last minute solutions they offered me when I was in dire need, to them being able to respond to my emails and frantic calls and then performing beyond exceptions on the day of. I highly recommend using Swoop for your Wedding!!
Do not use this company. Swoop called us at 9pm the night before our wedding to let us know they did not have enough busses to fulfill their obligation to us. Their solution was to...
offer us transportation for 50 guests instead of the 104 we had paid for. When we asked if they could provide for what we had purchased they said it would cost extra. Luckily we were able to find someone to cover for their mistake and our guests were able to get a ride. After refunding our money they offered us $300 in credit with them as an apology. Unless you enjoy last minute wedding stress, lack of communication, and having emails ignored. Do not use this service.
We initially did not have a good experience at all on our wedding day with a very late and very rude driver. We had booked a bus for 2 hours to go from the hotel to the venue and ...
around the grounds to have our bridal party photos. We ended up having to find our own way to the venue, the bus eventually came for about 45 minutes for whatever photos we could do, and we were 20 minutes late to the ceremony.
However, after speaking with customer service we were able to come to a resolution about our issues for our event, and they seemed to care a lot about making it right with us.
Swoop was amazing to work with! As an event planner, transportation is one area that I worry about the most. It is hard to clearly articulate when and where guests need to be picke...
d up, if the driver should wait for all guests or leave at a certain time so they are not late, and if the driver should plan on one trip or looping between two locations. But with Swoop it was truly seamless! The driver came ahead to time to drive each route ahead of time. We also texted all day to make sure we were on the same page in terms of timing! I would highly recommend their services to anyone who does not want to worry about transportation anymore :)
Swoop was communicative and very flexible and easy to work with. The van they provided was clean and the driver was very kind.
I used swoop for me and many bridal party last month and the service was great. I hadn’t heard of swoop before but decided to give them a try based on the reviews here on The Knot ...
and they did not disappoint. They are prompt with sending you an email with a quote of what your requested service would cost, and then confirming it was fairly easy. The day of the wedding I received an email with the name of my driver and what specific car they would be driving. He was waiting outside the hotel lobby at the time specified and had a sign with my last name on it for extra clarity.
They are pricey (my husband + groomsmen took Uber Premium and saved way more money) so I can’t quite give the 5th star, but the service was extremely professional and it helped ease my mind on my wedding day.
Swoop was AWESOME!! The driver was patient, professional, and courteous. The bus was clean and well stocked. I highly recommended them to take some of the stress from your big day.
We chose Swoop for wedding party transportation and they did not disappoint! They were super responsive and willing to work with us with all of our changed plans due to COVID. Ever...
ything worked out wonderfully - the prices were reasonable, the bus was clean, and the driver got everyone where they needed to be on time. What more could you ask for in a transportation company?!
I was very disappointed with this transportation company. They were not responsive to emails prior to the wedding date. They are over priced for what they offer and the quality of ...
the vehicles. On our wedding day, our limo was awful and the music was not working. The limo also forgot to pick up the flower girl from her hotel so we had to scramble last minute to figure out how to get the flower girl to the venue last minute, causing our ceremony to start much later than we anticipated. In addition, the shuttles wouldn’t move out of the way when the groom and groomsman arrived causing additional issues and chaos.
Despite a change in our wedding plans, we are SO grateful to have worked with Korey Kelly at Swoop. He is incredibly professional, timely in his responses and was willing to work w...
ith us on a fair agreement for our special day. It is truly bittersweet that we have to pass on Swoop as I have been really impressed with Korey and his team since the start, and was looking forward to using their services. My fiance and I have nothing but positive things to say about Swoop and will definitely consider them again for 2021. Please take my advice and do not miss out on Swoop for your wedding day or event of any size - they are incredible!
From start to finish... everything was perfect!!! There is a song by Oleta Adams called "Get Here"... and Lyrics....
"You can reach me by railway, you can reach me by trailway
You...
can reach me on an airplane, you can reach me with your mind
You can reach me by caravan, cross the desert like an Arab man
I don't care how you get here, just get here if you can.."
Well, I say... if you are in need of a ride..... SWOOP will certainly get you there!
Thanks so much to the whole Swoop team!!!
This company is awesome. We used them for our wedding. They were on time, the driver was sweet and considerate to other drivers. There were essential oils that made the car smell g...
reat
Our experience with Swoop was amazing. They were professional, fairly priced, excellent about getting back to me when I bad questions/changes, and overall just great to work with. ...
We arranged transportation to/from our wedding venue for our wedding party so they wouldn’t have to worry about it. We had two different drivers (one for transportation to the venue, one for pickup after our wedding was over) and both drivers were really nice. Especially our driver at the end of the night who had to deal with quite a few drunk people and didn’t bat an eye about it. We would definitely use Swoop again in the future.
Absolutely love SWOOP! Their customer service was awesome from the first request to the day of the event! We had Tim for a USC football game and Jesse for a Disney on Ice day... bo...
th gentleman were professional, easy to talk to, knowledgeable and most importantly flexible. They even had a couple recommendations themselves that we ended up doing instead. Can’t wait to use them again. Makes great events days even better when you don’t have to worry about how you are getting there and back! Thanks again Swoop!
Swoop is an amazing company to work with. From their communication, customer service, competitive pricing, and easy/smooth booking process, their value is worth the investment. Day...
-of the event, their Drivers are always on time, professional and friendly. This is so important because they are a representation of the event as well! We would highly recommend Swoop for your event needs! You won't be disappointed~
The team at Swoop was on time, professional, friendly, and overall amazing! They made our wedding day extra special, and everyone had an amazing time on board the buses. Both my ...
wife & I had each of our bridal parties on separate buses, and it really was the perfect way to start off the day! Also, leading up to the day...they were AWESOME at communication. Which, when planning a wedding helps so much in stress when the vendors are communicative. Total professionals!!
Very easy to work with and reliable for our Hollywood wedding! I would recommend!
Swoop was fantastic to use for a wedding in Malibu that I coordinated. They were prompt in email and fabulous the night of. I will continue to recommend them to my clients!
Swoop was absolutely perfect for our wedding. We needed a way to transport our bridal party from the Chapel, to the location to take photographs, then to the reception. We definite...
ly didn't want a limo because that's just not our style and hiring these guys was one of the best decisions we made for our wedding day!
Swoop was amazing! Great customer service, convenient, consistent and concise with all of their communication and in confirming details. Would highly recommend!
I recently worked with Swoop at a wedding venue with restricted access. Everything on their end went very smoothly, and I am SO glad we had the on-site logistics coordinator. Jac...
k was a rockstar and I fear what it would have been like without him. We knew exactly how many shuttles/guests had arrived for the ceremony so we could start on time. Twice as many guests as expected stayed until the very end, and we hadn't scheduled enough shuttles. Jack worked very hard communicating with the fleet to get enough shuttles to make a second trip so we didn’t have to utilize Ubers, and he communicated well with me (the wedding planner) and the guests and had a great attitude. I didn't need to stress about the shuttles because I knew he had it covered.
I highly recommend that anyone working with more than 1 shuttle or location utilize the on-site Swoop coordinator. It's a small investment with a big reward.
We worked with Swoop to provide transportation for our wedding guests and couldn't be happier. They were helpful with setting up time lines, all the guests said the shuttles were c...
lean, modern and the drivers were friendly. Their online portal makes booking, paying and managing easy and their prices are competitive. Thank you for keeping our guests safe and keeping the party going on the the last trip back!
Swoop was the PERFECT transportation vendor for our wedding. Easy to book & change our bookings, premium and clean vehicles, safe drivers, reasonable prices! Many of our guests com...
plimented the service!
HIGHLY recommend booking Swoop for your weddings! They were easy to contact throughout the planning process - tons of ease to communicate with them via text message if there were any changes, etc.
We hired Swoop for all of our wedding day travel and they were great. We picked Swoop based on their competitive pricing but they delivered so much more than that on the day. They ...
were on time, the cars were in great condition and the drivers were lovely.
I got married this past July and I am so glad I used Swoop! This was the easiest company I've ever worked with. They were very fast and easy to talk to. It was very convenient that...
everything could be done online. As my wedding date kept approaching, it was very frustrating to have all vendors try and call me so it was one less thing I had to stress about. Everything was clear and transparent from the start. Driver showed up about fifteen minutes early which made things easier. He was really sweet when I asked if I could hide as they moved the groom so the bridal party could go in. He kept me busy as he could see I was nervous and kept me laughing the whole time. I will definitely use them again in the near future.
I found Swoop from a facebook group for Wedding Professionals and they came highly recommended. My couple decided to book a shuttle at the last minute and Swoop was amazingly helpf...
ul!
They helped me determine how many shuttles I would need and we secured everything online with a direct link. I loved how they showed you what the inside of the shuttles looked like. We had to change the drop off location multiple times and they were incredibly helpful with the followup through text messaging as well as email. Everything was very easy to pay for. And they were super flexible when my couples wedding got delayed by an hour due to a brush fire. They had sent me each of the driver's information so it made it super easy to contact them and let them know about the revised time for pickup. And....there were no hidden fees or charges! Will definitely be using them again and recommending them to my clients!
Overall, we had a great experience with Swoop. We had a number of different vehicles getting people where they needed to go the day of the wedding. The best part was definitely th...
e bus that took us from the wedding to the after-party location. They allowed us to play music and we had people dancing and singing the whole way there. It really allowed us to keep the energy up and the fun continuing after the reception.
We used Swoop for our wedding and the experience was seamless from the first contact until after the ride. Korey was there through the entire process to make sure that our shuttles...
and logistics were set up in a way that worked for us, and also managed to make it more cost effective by making the suggestion to stagger the trips for our return at the end of the night. On the day of our wedding planner was in constant contact with the Swoop concierge team and they were super responsive. The icing on the case was when the driver returned sunglasses he found on the bus that belonged to some of my friends. Swoop is what transportation should look like in our day and age!
I attended a wedding earlier in the summer and my friends used Swoop to shuttle guests (myself included) to the venue from the Hyatt and we also took a huge party bus to the afterp...
arty. The reason I am taking the time write this review is that I was in charge for the partybus on the way back and was in touch with the driver and the swoop concierge team and they were lovely. Super professional, took everything very seriously as well as checking in with us after the ride since someone left their phone connected to the music. If I get married one day I'll use Swoop as well :)
Seamless and unforgettable experience! We used swoop to shuttle guests from the ceremony to the reception, about a 30 minute drive. The booking process took minutes and the driver ...
was great. I didn't need to worry about a thing and the swoop team relieved a lot of stress. If you're planning a wedding, you need swoop!!
Swoop was not only SO easy to book and reserve, but they were great day-of! They made sure we were set and comfortable, provided sodas/water/ice in the party bus, and let us make a...
s much of a party as we wanted!
My wedding party didn't want to leave the bus! We would have been perfectly content staying in it all night! Thank you Swoop!
I love this company! And will definitely use them again in the future! I had 3 of their shuttles pick up and drop off our guests including myself and the groom from hotels to cerem...
ony to reception and back! They have such an amazing fleet of vehicles to pick from too! My guests were happy and got everywhere on time. The drivers were professional on time and made sure no one got left behind. Roy was my contact at Swoop and he was very accommodating and made the process so easy! I will definitely use their services again in the future and can't recommend them enough!
I have been planning weddings for 10+ years - Swoop was the easiest shuttle company to work with! Very responsive, great pricing and super professional on the day of.
Our wedding day was on 03/30/2019 and Swoop was AMAZING!!
Our driver was great, very prompt, courteous, professional, and had great communication with us throughout the day. The ...
bus was very nice and clean, everyone loved it (and they were also very impressed!). Swoop made the entire process so easy. I totally recommend!!
Swoop was great. Easy to use, honest prices, and all vehicles arrived/ran on time. Couldn't ask for anything more. Everyone in my party was very impressed. Highly recommend.
Swoop was so professional and amazing to work with through the entire process, from booking, to the day of. They were proactive in providing me the driver's information and were o...
n top of it when it came to staying on time throughout the day. Their entire fleet is brand new, and the party bus we used to transport guests from our hotel to the reception was the nicest I've ever used. I would highly recommend them!
We had the pleasure of using SWOOP for our wedding as the shuttle from our hotel to the venue and back. We chose the 40ish person bus, and it was awesome. SUPER clean, super new, t...
he driver was great and he allowed us to put on our own music though a sweet sound system on the way back after the wedding.
During the quote receiving stage, they were quick to respond, professional and had better prices than the four other shuttle companies we looked at.
There was constant communication before, during, and after the event as well. Roy and his team ensured that my bride and I knew exactly what was going on, who was driving us, what the schedule was, and everything else we could ever hope to need to know. A+ service all around.
We booked 2 shuttles for our wedding on St. Patrick's day. Roy made our booking quick and easier. They have reasonable rates compared to other vendors. They took our guests from Hy...
att Regency Long Beach to Wayfarers Chapel (30 min drive) and back to the hotel. They came on time and our guests had a comfortable ride. We had a complimentary hour for one of the shuttle as their wedding present for us. I highly recommend them for anybody who need their services in the future.
Really enjoyed using swoop! Very clean and efficient service.
I was overwhelmed and frustrated by my search for shuttles as I found many transportation companies to be expensive, unresponsive or downright shady. So I was relieved when I found...
Swoop! What a great and convenient service. They were very responsive, had lots of options and an easy online contracting service. They even advised me on how much time to allow for the specific trip we were planning. Although I didn't have a chance to ride the shuttles for my own wedding, we heard great comments from all our guests who said how clean and nice the vehicles were. They were extremely prompt and were responsible for getting almost 75% of the guests to our wedding. But it went off without a hitch and I wouldn't hesitate to use them again in the future.
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