I’m very sad to write this review but my husband and I were due to get married at Tannenbaum in June 2020. I am not somebody to write negative reviews unless I absolutely have to but I think that this is worth reading from a bride’s standpoint....
The Tannenbaum staff was awesome from the time that we booked up until a few months before we had to reschedule/cancel our wedding. Due to COVID-19, we had to think about rescheduling our event because we had invited over 120 guests. First, they did not want us to postpone but they kept it in our hands. It wasn’t until I had several of my vendors contact me about the fact that we were the largest wedding to still happen in June at the time. When we consulted with the venue manager, she informed us that Tannenbaum would have to charge us the 2021 prices if we chose to postpone our wedding until 2021. Now, they did offer us to be able to reschedule for another 2020 date. However, we were coming from Sacramento and we had family traveling all over California, not to mention that I am a teacher so getting married in the middle of the school year just isn’t realistic. While I appreciated them offering 2020 dates, I let the venue manager know that it would not work out for us to get married on any of the available dates for 2020 not to mention the snow season (realistically we knew that with Covid going on it was unlikely that we would be able to host that many people in 2020).
When I found out that they would have to charge us 2021 prices to postpone our wedding, I was pretty upset because obviously with Covid going on there’s a lot out of our hands so I was hoping that the venue would accommodate us the following year. I was able to talk to the owner of Tannenbaum and unfortunately, she was unable to secure our price per person, our deposit for next year, and our site fee for the next year. This meant that we would have to pay the difference in all of those price points that we we secured in 2020. We completely understand that she has a business to attend to and she needs to keep the doors open, however, it was super upsetting to my husband and I that she seemed very non-empathetic to our situation and could not work with us to keep our site fee the same as 2020, the deposit the same, or the price per person.
We loved Tannenbaum because of how beautiful it was and it was super affordable for where it is located, but because of how they acted during a worldwide pandemic to their clients, we decided to cancel. Even when we emailed in order to receive our deposit back, they were very cold with their response and did not offer us good luck or that they were sorry that it did not work out,
they simply asked for a mailing address and that was it.
My reasoning for posting this review is to let other brides know how they treated us just two months before our wedding. I truly Believe that it speaks volumes about a business to see how they treat their clients during a time where little is in our control.