The Barn at 400 Saint Andrews

nto the venue & after signing and depositing $2500 the owners changed. We were unable to get in touch with them for over a week email, text, cell, and business line (BUT somehow before we were their clients Rochelle called or texted everyday after we initially toured selling their venue!!!) Following this nuisance, we later realized things Rochelle (owner) said we’re included, indeed were not included. Rochelle specifically said they leave “gray” area in their contracts that’s open to interpretation?!? We did a random stop in visit one day due to the frustration only to be greeted by huge cockroaches inside the venue. When bringing to their attention they ignored and said “well that’s how we like them belly’s up” we replied “it’s belly up because we killed them. :(“ Being non local the poor communication, overselling, and bugs inside the venue we chose to move venues. Beware fellow brides I moved my wedding over an hour away from the barn and the current venue had received 3 other brides who had to pull out of their contract for the same reasons!!!

le booked our date (and that they wouldn’t have even caught the double booking had we not called to make a payment), but that they were going to offer us a new date (not ideal) and take care of the catering for free as compensation. A week later, they had double booked our second date. Unbelievable. They swore up and down that they’d do whatever they could to make it right, said the catering offer was still on the table, whatever we needed to do, they’d help anyway they could. We were forced to find a new venue in just a couple days, and when we sat down to talk to The Barn about how they could help, we found out that they wanted to keep the $2500 we’d paid them (venue fee) as covering the services associated with the “free catering” they were offering. Mind you, we’d just been forced to pay an additional $2500 for our new venue. When we pointed out this absurdity, they kept referencing the fact that we’d changed venues, and that the food was technically still free, and that they weren’t actually asking us to pay any additional money. They literally could not understand why we couldn’t afford to pay them $2500 for “free catering”. When my fiancées brother confronted them about the fact that this whole mess was caused by their mistakes, they got extremely upset, accused him of using “violent and threatening language” (he literally just used the word “f**ck up” to describe their mistake) and hung up on our call. They then refused to take any of our calls, refused to have anymore conversations, and pushed for us to terminate our contract with them. In the end we had to walk away, and completely start over six months out from the wedding. They caused SO MUCH stress and frustration, and it is obvious that they don’t know how to handle mistakes made by their company. They have since posted a video about the incident to cast all blame on us. They pretended to be genuine, caring people, but in the end, the only thing they cared about was getting money out of us.

reenville, NC. We worked with the most amazing planner, Samantha Miller. She was competent and charming. She worked hard to make sure our rehearsal dinner was everything we wanted it to be! It was a very simple event, but was taken care of seamlessly. We very much enjoyed working with Samantha and everyone at Rep Express Catering and loved having our reception at their 400 Saint Andrews location. Beautiful!