The Barn at Aliso Viejo Ranch

u and your husband all the best!

y to be a part of it! Wishing you all the best!

ges in hosting your event with us. As you mention, we are a full DIY-style facility, which allows couples to have a unique experience in hosting their special day with us. While we do require a preferred vendor to be used for any alcohol and DJ services, we have curated a list of 9 different caterers that can provide alcohol services and 10 different DJs who can provide services for events, to allow for some flexibility with those services. While we have a comprehensive list of other preferred vendors/caterers for other event services, we regularly see non-preferred vendors helping with those other event services, who are asked to provide their insurance details for us to review and approve. The standard insurance requirements are outlined in the original reservation request form for transparency, as well as the confirmation email once the booking is officially secured. In reviewing the timeline of the booking, we aren't noticing any policy changes, however, when the Bunkhouse was added to the reservation, it was subject to the new pricing that had gone into effect. That new price change and the date of its enactment were communicated prior to the booking of that space about the date of changing rates. An email was sent to all booked clients about the rate increases a month and a half before those went into effect to provide everyone ample time to assess their event needs and add on any additional time/spaces while those old rates were still in effect, and an additional courtesy reminder email was also sent out one week prior to those rate increases. Unfortunately, your request to add the Bunkhouse to the reservation was made over two months after those new rates went into effect, so that addition was subject to the new rates. On the day of events, all involved parties are also responsible for the setup and breakdown of their respective equipment/decor. Leading into the event date, our team had a few conversations with a few folks helping to plan your event about the use of our equipment, specifically with the use of the different chair styles that we have. Use of the facility's tables/chairs are included with the cost of the rental, however, with the request and preference to only use the wooden fruitwood chairs that our venue has, comes the physical limitation of the 200 of those that we have. With how critical timelines are for wedding events, the time needed to break down all those chairs from a ceremony and move those to the other side of the event space isn't feasible and could lead to delays in the event, which is the last thing that we would want to have happen. As an offered solution and regular occurrence for larger events, we recommended to either supplement our other white banquet style chairs for either the ceremony or reception (where we have 300 total of these white banquet chairs, included with the cost of the rental already); or, with your preference to have only the wooden fruitwood chairs used for the event, we also offered the idea to rent the same style chairs from an outside vendor. While we understand that the second option comes at an extra cost for you with the outside vendor, we can only make use of the equipment we have already at the facility. With how we book events at the facility, spaces are parceled out to be different reservable areas, which are charged by the hour. Details on this are also provided in advance in the rental agreement and also discussed during initial tours of the facility. If there is ever additional time needed for a certain space/spaces, we are happy to add that on if they are available, it would just be subject to the hourly rates for the space(s). Thank you again for sharing your feedback, we wish you and your new husband all the best in your new lives together!

l the best in your new lives together!

joyed your special day with us at Aliso Viejo Ranch! Congratulations!

e you celebrating the special day with us. We wish you all the best- congrats again!

tion with us! We are always happy to help where we can to help facilitate a unique experience!

es at the facility, but we're always happy to help provide recommendations and find solutions to help keep the event enjoyable for all involved!

ere happy to host such a fun group and vendor team!

to hear the kind words about how our team members also helped to enhance the experience for you :) We're also happy to hear how much you and your guests liked the venue as well! We wish you and Crystal all the best, and thank you again for hosting your special day with us!

r special day! Wishing you all the best, and we hope married life is off to a great start!

ooked like so much fun! Glad to hear that our team members were also able to be of assistance throughout the process too :) We hope married life is off to a great start!

g to be a fun time!

ings at the new facility! We hope that married life is off to a great start, and hope you had a wonderful first anniversary together!

to connect with you to discuss your concerns. I have reached out and haven’t heard back from you however, I wanted to touch upon your concerns here. First, we apologize that there were some challenges reaching us by phone. As you mentioned, our site is still under construction and not open to the public, so these types of hiccups are expected. Our IT department has been diligently working to get our infrastructure and phone lines working properly. The information regarding security services is listed on the reservation request form which was initialed, signed, and submitted by you. 3 hours of setup time is required for all weddings which is also indicated on the reservation form. This is with the client in mind; our staff will not setup the tables and chairs outside of the agreed upon setup time. 3 hours helps prevent someone’s intimate ceremony or reception being interrupted by vendors and setup including during your vows . We understand how important this day is for our clients and want to make sure that it goes off without a hitch! Also, our contract clearly lists the requirements of our facility as we are booked by the hour. This allows flexibility for our clients to build a custom package that is both cost-conscious and fits their needs. Our prices are very comparable to the surrounding areas, if not, more competitive. We are a new facility, and have not opened to the public which is also another high point of our venue- everything is pristine and brand new. Should you wish to further discuss this, I welcome you to contact me directly at 949-425-2550.

r expectations. We are a new venue that has not opened its doors to the public, and it was unfortunate that you came to us during the facility's construction phase. We apologize that we could not work within your budget; we have since finalized our form to include all additional fees, including the setup and tear-down time of our tables and chairs. Also, our resident rate is a discounted rate issued for Aliso Viejo residents because their tax dollars helped support the facility. Again, we apologize and wish you all of the best and hope you find the perfect venue to host your most memorable occasion.