The Barn at the Silver Spur Resort

ted your big day. We wish you many years of love and happiness.

ppiness!

re a plan but you trusted me and my team that in 2 years it would be beautiful and I'm glad all your dreams of your big day came true. I loved working with you and your family. We wish you the best of luck and hope you come back to visit on anniversaries.

you many years of happiness!

ain for choosing our venue.

r venue.

enue and we wish you the best of luck!

imes being so far away and not being able to be here to help plan. I loved seeing the end result and how happy everyone was and how smooth it went. Thank you again.

nal review of our venue and how much you enjoyed working with our staff in the months leading up to your wedding. It seemed everything in the planning phase was going great until the month or so before your wedding when you began to ask what the policies were for cancelling the wedding. We understand that sometimes relationship issues surface during the course of an engagement but the lack of communication that followed on whether there would be a wedding until the events outlined below is, what I believe, the major contributor to your expectations not being met. I understand the torrential downpours the week prior to and on your special day added to the stress of the day and dashed your dreams of an outdoor wedding. Unfortunately, we do not agree with the substance of your review and do find it important to share our experience working with you since your review was such an attack on the integrity of The Barn at the Silver Spur Resort. The week of the wedding, with heavy rains in the forecast, we continually tried to work with you on a Plan B for the weather. You refused to even discuss a Plan B since you were having an outdoor wedding. We have hosted several weddings that have had similar issues with rain. In those instances, we discussed a Plan B prior to the wedding and made the necessary adjustments based on the weather. We showed you pictures of the suggested set-up for our Plan B and, once again, you refused to discuss the subject because you felt the skies would part and sun would shine at the time of your wedding. In fact, at 10:00am on the wedding day, I personally had a conversation with you imploring you to decide on where to hold the ceremony. The only response I received from you during that conversation was you placing one hand over each ear and repeating the words, “La-La-La-La-La-La-La” until I walked away. With over 25 years in the hotel industry experience, this was truly a first for me. With regard to renting the tent, we were asked if you could rent a tent for the ceremony area, and we explained that it was possible, but everyone would get wet walking to and from the ceremony area. Within hours a tent arrived on our property that we knew nothing about. Since it was rented and non-refundable, we did suggest it be placed a few feet away from the barn. The location originally picked, against the barn doors, would have caused a massive run-off through the barn doors and create flooding under the doors and into the barn. We suggested, the tent company agreed, and the person who rented the tent made the decision to move the tent. Why a decision to rent a tent was made still bewilders me, as it was not needed. We also have agreements in place with rental companies where the same tent could have been rented for a much lower cost. As far as a security goes, we only use off-duty police officers in uniform for our events. Because of the circumstances surrounding your reception, guests continually bypassing the T.A.B.C. server and sneaking in alcohol in various containers, we have had to change our security policy. The police officer did warn several individuals on the over-drinking that was occurring. The last thing we would want was for any of your guests to have an accident leaving our venue and hurt themselves or someone else. The police officer warned the guests who were abusing alcohol and we stand by his decision to do so. Your comment regarding not receiving any assistance from our staff is truly mind-boggling to me. We had a set-up crew of four on stand-by all day awaiting direction until a decision was finally made in the hours preceding the actual ceremony. The set-up that was eventually chosen was not conducive to an indoor wedding; we expressed our opinion and it was ignored. We had an additional two staff members on-site during the ceremony and reception that did help clean tables, service restrooms, empty trash and various other tasks typically not included in a venue only package. As you know, one of our staff members was threatened by one of your family members while servicing the women’s restroom. We had the additional staff present because we knew you were under great stress due to the weather, and we wanted to ensure we did everything we could to make your day as magical as possible. Lastly, per the contract you signed, your wedding was contracted for 150 guests, not 250-300 guests, and the security you requested was for 4 hours. Your guest count fluctuated all the way until the ceremony and your additional request for a longer reception was granted. The day of the event. I truly believe if the sun was shining that day, as we all hoped, I would not be writing a response to such a negative review. We do everything we can to make all our brides’ experiences at the Barn the best possible. Unfortunately, in this case we failed to live up to your standards, and for that I am truly sorry. However, I do believe if you would have listened to any of our recommendations and included us in the decisions that were being made the day of the ceremony, things would have been drastically different. Thank you again for taking the time to write a review and thank you for choosing the Silver Spur Resort. The Silver Spur Resort staff

g day turned out amazing and we were happy we got to help you plan for it. Thank you again for choosing our venue and we wish you the best of luck!

ing our venue. Best Wishes