I've been really conflicted about leaving this review, because while the end result of our August 2019 wedding was nice, and our guests were impressed by the looks of the venue, to... be perfectly honest, I wish I could have a do-over of the day, but at a different venue.
Working with Courtney was pretty much a breeze. Her level of communication was good (responded relatively quickly to emails, answered calls/returned calls in a timely fashion, usually had a good attitude/demeanor, etc.), and if there was a problem, she always responded in a proactive vs reactive fashion.
The problem came in one I had to have unexpected surgery in April. I'm a breast cancer survivor, and at that time, I was barely a year into my survivorship, and anyone who has been down this road, knows that it's not over just because you've gotten the "cancer free" clearance. Because this survey was so unexpected, it completely gut punched our finances, putting a strain on EVERYTHING. My mom stepped in to help, and in doing so, she reached out to Courtney to let her know what was going on. Courtney alerted the general manager, Jeff Reick, to the situation. I firmly believe that she did so, not only because of what I'm sure was company protocol, but to figure out what can be done to keep things moving forward. THIS was when working with The Baronette became one of the biggest headaches of my life. Jeff made of abundantly clear that he didn't care about what I was going through (I have this in writing), that he wasn't going to make things easier for me with the payments, and if I didn't pay on HIS terms, he was more than happy to cancel my event.
From April to July (because we heard absolutely nothing from him after paying the venue OFF, which told me he got immense pleasure in being a complete and utter [insert colorful descriptor here] to us), our dealings with The Baronette were no longer exciting, as they were before, but had become a source for raised blood pressure and migraines.
By the time our wedding weekend came around, I was more looking forward to it being over and never having to have any communications with the venue ever again (which is why I waited so long before leaving this review). It completely changed how I felt about one of the most important days of my life? If I had to do it all over again, I would've gone with a different venue.
Oh, this is also on top of my husband and I not receiving to go plates of our dinner like I'd asked, and the extremely awkward placement of the entrance, being juxtaposed to the aisle (per the venue's planning), which made our aisle walk very.....well, awkward.
Needless to say, I was mildly dissatisfied with my wedding day, and it has been bothering me for months.