this is completely unacceptable.i wrote an honest review about my experince with vilda and they took it down. not to mention i was asked multiple times by beauty suite ny to take down my review when i shouldn't have, considering i received awfu...l service from them, so i am writing my review again.
DO NOT BOOK VILDA! I am writing an extremely long review because this needs to be heard! Terrible service i received & the lack of communication &customer service was awful! Initially, I emailed to Toribbeauty on instagram to book makeup services for my wedding date next year, on labor day. I received a quote from Donna who is in charge of pricing etc. One ridiculous thing, not only are there prices ridiculously high for hair and makeup, but they were charging me 25% more fee because my date fell on a holiday, this business is very money hungry! Donna gave me a quote for Vilda also, a hair stylist who I also wanted to book for my wedding date &said she charges $50 more to apply extensions, a holiday fee, &a travel fee of each artist that comes. Vilda &I spoke a few days later on the phone &she said that she does not charge a hair extension fee or a holiday fee and gave me a price for myself and bridal party and I was ready to book her (again, terrible service that i was initially given from Donna). I then told Vilda to send me a contract &to send me a travel fee estimate so I can book her asap. She said she would get back to me the next day. Since then she has not, I have been texting her, calling her everyday since that day, left her voicemails to give me a call back when she was free and she would not pick up the phone. All i wanted to do was book her and she would not give me the decency to tell me if she's on vacation, if she's out, or even a text back and direct me to someone else so that I can get a contract! 2 weeks later Donna emailed me again asking if i had any questions. I then decided to speak with Donna about Vilda and she said she would set up a contract for me because Vilda was feeling sick. Donna wrote me a contract with initial pricing with all those extra fees even though Vilda said she doesn't include them. I emailed Donna this and she said she would confirm with her. Donna then emails saying Vilda is booked that day already, are you kidding me?! I was super furious, i waited 2 weeks to hear back from Vilda when I could have booked someone else &completely wasted my time. I understand she was sick; however, It was completely rude of her to ignore me when she could have texted me, "hey im out let me direct you to Donna." I called Donna on the phone that day to explain to her how upset I was of this situation and all she kept saying was that we have other artists on the team?! She apologized for her behavior; however, she should have known that was unacceptable & offer me better than that. If she was so sick, she had the time to take other bookings and book someone else on my date? Not professional at all. Also, if you are going to charge half a grand you might as well give your clients great customer service that they deserve and not treat them like the hundreds of other clients you have gotten in the past! honestly, I did not speak to the other artists; however if they allow Vilda to behave this way towards me, they probably allow all of their artists to do that as well. I have three sisters & a huge community behind me who i will definitely not recommend! DO NOT book them, you will leave unsatisfied with your service.