The Bibb Mill Event Center

I was blown away and quite literally breathless when I saw my ceremony space and reception room. My wedding was planned and executed in less than 6 months and was an absolute dream come true. I had a smaller wedding on the North end of the venue (in Highlands and Bibb room) and I could not have asked for a better experience. Kim and Gracie both went above and beyond in every way to guarantee such a special day was pulled off seamlessly and to perfection. I loved and enjoyed the bridal suite and getting ready in there- and also made tik toks and took selfies using the ring light that was in there. The food was delicious and the service was incredible- the drinks were also great. I have nothing but good things to say about this venue. I will remember this day forever and am so thankful I chose to have my wedding at the Bibb Mill!

We booked with you guys for our wedding. I paid a $6000 dollar deposit in May of 21. In Sep of 21 a new director called to inform me that the former director was no longer there. In Dec 21 I receive a call from an Investigator with the Muscogee County Police department to inform me my deposit had been stolen. The Bibb mill never informed me. I had to go file a statement. Fast forward to about 90 days out from the wedding date. I reached out on 7/22 and 7/25 by email and neither email received a response. I then called and finally got Gracie. I then received a quote on 8/3 that was over my original amount by almost 7,000 dollars. I emailed Gracie and she told me she would get it fixed. Then on 8/4 I emailed over that there were some differences on the food menu that she sent over versus what I originally chose. That email went unanswered until I called 8/15 and she then sent me a corrected quote. Each time I reached out to Gracie she was always nice but never prompt about returning emails. I sent over final numbers on October 18th for the buffet. I had 138 adults and 12 kids. To my knowledge kids are ½ price buffet. The kids were supposed to get chicken fingers and fries which did not happen. On the day of my wedding, we were missing 2 tables and only had a set up for 130 people. It was not until I counted that I had even realized that. The staff was nowhere to be found once my reception started and my DOC had to track them down to get them to start passing hors d'oeuvres. There was a bar set up outside so when my guest would come up from the ceremony, they could grab a drink. The set up was amazing, however there was a single bar tender in the space, and the space was overflowing with guests. The guests were invited into the reception area, but there was no bar tender in the reception area. After about 20 minutes, the staff moved the bar tender from the outside patio, to inside. Unfortunately, I had my guest book stuff on the patio, and so no one really got to sign it. It wasn't until my DOC asked where the second bartender was that we were told by some staff that there would not be one. My DOC then spoke with Skyler and was told a second bar tender was not "on the schedule." The DOC asked Skyler to double check the event BEO, and later Skyler confirmed that she would be filling in as the second bar tender. This would have been very nice to know beforehand so I could move my guestbook to a more centralized location as NO ONE utilized the patio space after the bartender was moved inside. Following the wedding ceremony the staff asked the groomsmen to help move the ceremony chairs and I told them that was not our responsibility. The bartender approached my father asking if he would like to add money to the bar tab to extend it. That was completely wrong; he has not been part of this process AT ALL. Why would anyone think that's ok WITHOUT asking me first?? After the wedding I was charged an additional amount while on my honeymoon. Once I got back, I calculated and realized I was overcharged. I reached out to Gracie and sent her my numbers. She replied giving me her count(informing me what they collected was correct) and telling me congratulations. I then printed the invoice and the text between me and her and wrote out my math and sent it to her. She then said she would refund me for the 5 addition meals which were still not correct. It was over 500 dollars. I also paid for kid meals that I never received a credit for.

The venue is absolutely gorgeous!! But that is the only thing they have going for them. The staff is super rude and not accommodating at all. EVERYTHING was a fight with them. From them telling us we had to let them know the rain plan 48 hours in advance (which our wedding coordinator told us was the most she's ever heard) to trying to work out our proposal pricing. It did not help that the staff turned over in the middle of our planning. Lindsey promised us lots of things at our tour that we had to fight to keep. In the end they did compromise with us but ONLY if we picked the items that were originally on our proposal (which Lindsey had chosen for us that said we could change later... she said it was "just an example"). The food with bleh and we paid a LOT of money for a late night snack that was hard as a rock and cold. Additionally, the alcohol packages/bar was ridiculously priced and they scheduled us to close the bar at 9:30 when they wedding was not over until 11pm so we were back billed for opening the bar an additional hour. I would never recommend this venue to anyone, no matter how beautiful.

So, with this place, I was all over the price!! And they say you get what you pay for, after booking here and having my wedding I could not agree more! I booked the room for the ENTIRE DAY and a week later people started talking and were telling me how some chick was rushing us to finish. If I had known this then I would have stayed until 1 minute before my contract time ended. I know it was not Lindsay, but they need to gather better customer service! I will not book with them again. I’d rather pay thousands and get QUALITY SERVICE than a few hundred and have NO benefit. And they want you to use their vendors for food, which was terrible..