I am giving exactly 1 negative review to all of our wedding vendors, and it is to the Black Tux. They were the absolute worst decision of our entire wedding process. If you are considering Black Tux, I encourage you to read this entire review. ...
I am definitely not the only bride that had this experience, and they have *conveniently* deleted all of their social media posts from April - September, because they were full of negative reviews like mine. Please make an informed decision on this fraudulent company!
We chose them because of good customer reviews in the past, accommodating options and pricing, and a good try on process. Please, do not be swooned by all of this like we were. They clearly know how to bait a customer, receive your payment, and then have no regard for providing their services that they promised. We placed orders well in advance, followed all instructions, and were promised the ordered garments 2 weeks before the wedding. They did not have appropriate attire for much of our bridal party; including the groom. Not having it is one thing.. But there were no updates, no communication, NOTHING. The website literally never changed - it said ‘guaranteed delivery’ on a date that was days in the past. The communication with customer service was near impossible. They literally removed their phone number, did not have any live chat options, and emails were only answered weeks later. After much effort, I found a phone number, and waited on hold for a total of 9 hours, to be told that 4 of the 10 suits were out of stock and the sizing requested would not be available. To be clear, I was told this the week of my wedding. They also have stipulations of what alterations can be performed, even if the suit they send is multiple sizes too big since it is ‘all they have.’ I truly believe that those 4 suits would have never been addressed or sent if I didn’t put in all the effort of calling. I, and each of the affected bridal party members, sent multiple emails (which was the only publicly listed mode of communication) and they all went unanswered until too late. I could go on and on, but I hope you have gotten the point that this was our biggest regret and our biggest stressor of wedding planning. Please, for your own sanity, DO NOT USE THIS COMPANY.
Reviewed On 12/08/2021 by Sean K
Scheduled am appointment for one of their Nordstrom locations. Got a confirmation email and everything two days before the appointment. I show up and they tell me the location has been shut down for a month! This was before I even scheduled the...
appointment over the phone. I tried to get another one scheduled but they had no availability and wouldn't help me out of the mess they created. I had to travel to Chicago solely for this appointment and got nothing done, and they've made no attempt to rectify the situation.
Reviewed On 9/14/2021 by J V
Received a pair of pants with a 4 inch hole in the rear bottom of the groin area. I noticed it the morning of the wedding as I couldn’t tell when I first put it on. I had to scramble and find a place to make an emergency alteration. I...
showed up late to the wedding and had to worry about splitting my pants the entire night. I contacted Black tux said they would compensate me only for the pants. Nothing like a $44 refund after driving an hour to find a place to alter these pants, my time, the stress and the fact I missed out on the wedding as a result of their quality. So much for their business motto of excellence and making it right! I wish their ceo had to wear those pants to an important event and he could see how embarrassing and stressful this was. I was so disappointed and couldn’t believe they would send me a product like this without inspecting it first. I would never go with this company for a wedding or a major event. Great concept, but this company needs to improve their quality and customer service.
Reviewed On 7/22/2021 by Amber S
Multiple problems with Black Tux... They used to be great, but it seems like with the increase with weddings in 2021 they just can't handle the influx and the customer service is just horrible.
1) My fiancé is in our friend's wedding this wee...
kend. He needed a larger size in pants, and after getting the run around for over a week all they said is "Oh sorry we don't have any more".... like ok???? He got refunded $40 and had to go out and buy new pants from Men's Warehouse for $130.
2) We tried renting our suits through them for our own wedding in September and it's been a freaking joke. Multiple people in our party had reserved their tuxes weeks ago only then to have them cancel on us. They're 100% untrustworthy and I would never recommend people use them for their wedding because you'll end up getting screwed. We're going with Generation Tux instead.
Reviewed On 7/20/2021 by Rachel B
My husband’s card was charged twice and the order finally went through. We called 2 weeks before the wedding when we were due to receive our tuxedos, and many of the groomsmen and my husband had not received theirs. The sizing was completely wr...
ong for all of the groomsmen and my husband, and they wanted to charge us 80 dollars to replace the tux that didn’t fit. 3 groomsmen had to go to David’s Bridal to get their tuxedos and some never received it or even a call. We had nothing but nightmarish problems with this company. Would never recommend again
Reviewed On 7/12/2021 by Megan G
My husband and I had a good experience with Black Tux. We decided on suits. He bought his so he could always look back at his wedding suit. Our bridal party and dads had no complaints about their experiences. I was worried about everyone gettin...
g their pieces in time because I had heard that was sometimes an issue, but we luckily had no issues. Shipping the items back was easy for everyone!
Reviewed On 2/09/2021 by Lucy V
We really liked the Black Tux. Everyone got their tuxes in a timely manner. They were also very helpful when we asked them to send a different side with only two weeks left to the wedding. While we didn't end up needing it, we loved that they w...
ould have reimbursed if we had needed the pants or sleeves hemmed.
Reviewed On 7/22/2020 by Kayla K
Had a HORRIBLE time with the Black Tux and we didn't even get to the part where we actually rent from them!! My fiance wants to wear a red velvet suit jacket to his wedding, something the black tux has.... EXCEPT it is the most difficult jacket...
to get your hands on and see ever. Any bride knows that when it comes to colors for your wedding, the color in person does not always match the color online. With this red velvet, you cannot get a swatch, it is not offered on their claim to fame try it on at home, and it is not found in any of their stores (even if you call and speak to a representative who assures you it will be available to try on at your appointment). Drove over an hour and there was no dress and a very unhelpful attendant. Could not go through with ordering through them after the run around they gave us.
Reviewed On 7/21/2020 by Emily S
I wish I could give 0 stars. My husband and I weren’t impressed from the start but we wanted to trust the high rating here on The Knot and other places we looked at didn’t have what we wanted.
We met with representatives from the Minnesota loc...
ation and in all of the wedding process I’d never been talked down to until going to Black Tux.
When buying my wedding dress, picking our food, flowers, decorations etc every vendors attitude was “this is your vision for your special day, we will help you accomplish that the best we can.” When we met with Black Tux, the representatives gave us their opinions on “if it was my wedding I would do...” and when I said I wanted lilac bow ties for the groomsmen, they recommended something else. And when we said we wanted a white tie for the groom, he suggested purple instead. And when we said we wanted the dad’s to match with purple ties, he said “usually the bride’s dad matches her with a white tie and the groom’s dad matches the groom with a purple tie.” I’ve never heard that!! Also, who cares?? It’s our wedding, our vision, our money! Why should he care who wears what??
Then we wanted to place an order in January/February for our May wedding and he was like “we don’t usually recommend that in case someone loses or gains weight.” ................. my husband can eat 12 cupcakes and not gain a single pound. I think we will be fine. But no, he wouldn’t listen.
We came back at least two more times and got the same attitude from all of the staff.
They recommended we have a 5 hour (30 minutes for each person) “measuring party” for our 6 groomsmen, 2 dads, and groom..... over half of our wedding party lives out of town... who in their right mind recommends a FIVE HOUR measuring “party” where a bunch of men sit watching random tv in a mall when they could take their measurements at HOME and have their clothes shipped to them to try on?! Isn’t the whole point of this format to make things easy, online, and slick??
Also, while we were there, another gentleman came in and had a problem with his size. Instead of exchanging the wrong size that was shipped to him. He had to resend back the mistake, change the size in the portal, have a new option sent to him, mark the (intentional mistake), and then ship it back to get his right size... we and the other customer were just dumbfounded by the stupidity of the situation.
Awful customer service. No professionalism. Condescending. And don’t have the right attitude about being in the wedding industry.
I don’t know who you should use but don’t use Black Tux! Unless you want someone else’s opinions and to be wearing the wrong size.
Reviewed On 10/17/2019 by Brittany Claytor C
Visited the store in Chicago and had a great experience. Was able to try on two different navy tuxedos, as well as a navy suit, in addition to shoes, belts - the works. We ended up choosing the navy blue suit and it looked great - high quality ...
material and a great fit! It was delivered early and the return process was easy.
Reviewed On 2/02/2019 by Caroline O
Easy to use, and damn good looking tuxedos. The Black Tux is the real deal, and they were so easy to work with. I had 7 groomsmen, my tux, and my father and father-in-laws tux to coordinate. This crew lives all over, and the Black Tux made it h...
appen. The tuxes did not look rented at all, as they do such a great job achieving a custom-looking fit. Highly recommend the Black Tux!
Reviewed On 1/29/2019 by Sarah K
The Black Tux was the best and easiest company to work with for men's wear. They were amazing at communication and even sent a sample swatch so we could see the color and match the ties, and even recommended which tux to try since we couldn't t...
ry our color. My dad had an issue were he ordered the wrong color and called the company and they expedited the right color the next day! All the guys looked amazing in the suits and fit very well!
Reviewed On 1/17/2019 by Joseph K
We live in Chicago, but planned our wedding near our parents in Richmond, VA. A lot of my groomsmen were from up and down the East Coast so it was extremely convenient the Black Tux has multiple physical locations where you can get sized and t...
ry on tuxes (for those unable to make it in person, you can also just send in your measurements). I had two interactions with the Chicago location, the second of which is why we're only giving them 4 stars. On my first visit to The Black Tux, I was personally sized and tried on a variety of tux options making it easy to come up with our attire (I had a velvet shawl tux with my groomsmen in a more traditional shawl tux outfit). My now wife and I also enjoyed having the Tie Bar right next door making it easy to choose ties/pocket squares/etc. The second time, I had a group of my groomsmen come in while on our bachelor party weekend. The Black Tux was totally okay with us bringing drinks in making it a relaxed, social atmosphere. But, at least 2 of the 5 groomsmen's sizes were somehow lost in the mix when we called a month or two later to make sure everything was in order. When I discussed this with a Black Tux team member, they informed me that the particular employee working with us that day had since been fired. This definitely injected a lot of unnecessary stress at a critical time leading up to our wedding that I could have done without. At the end of the day, our experience immediately before our wedding made up for this. I believe 3-4 of the 8 of us had to have jackets resized. The new jackets were promptly shipped out with plenty of time ahead of the wedding. When this happens, you get to keep both items until after the wedding so in a way you get to choose which fits best (if you're on the fence) - just make sure you open the original items within 48 hours of receiving them so you have time for any changes. All in all, I would definitely recommend the Black Tux for anyone close to one of their stores.
Reviewed On 12/31/2018 by Kate W
Great experience! We rented from The Black Tux for our wedding and the gentleman looked sharp. These don't look like the cheap, starchy tuxes you're accustomed to seeing -- we actually had people stop us while we were taking group pictures outs...
ide to see where the tuxes were from. Definitely recommend using this company!
Reviewed On 10/30/2018 by Mckenzie D
I was a little hesitant about using an online tux service, but after seeing how nice the groomsmen looked at our friend's wedding, I knew I wanted to use The Black Tux for our wedding too! The process is super simple, the fit is fantastic, and ...
everything arrived on time! My (now) husband is not an easy fit (6'5, shorter arms, and has a bit of a belly) so I wasn't feeling confident that an online service was going to get this right. The first tux they sent had a lot of issues so we filled out the fit feedback form and listed out the things that needed to be adjusted. I was very impressed with the fit feedback form because it was very user-friendly, and you can provide as little or as much detail as you want. This was one of the main reasons I chose this service because I knew the guys could handle this process even if they didn't have a wife/girlfriend to help them. We sent back the pieces that needed to be adjusted, they sent us a new tux, and he looked fantastic! I was blown away by how well the tux fit him and the rest of the groomsmen! The only reason I'm giving this 4 out of 5 stars is due to the fabric- don't get me wrong, it looked great, but it felt just a tad cheap. Again, everyone looked fantastic, but I wish they had an option to upgrade to nicer fabric.
Reviewed On 9/20/2018 by Tyler H
Awesome service. Grabbed a tux for a wedding I was in. Everything fit really nice, and the tux was high quality. The from picked a new shirt, and they shipped it out immediately and arrived multiple days before the wedding. Would definitely rec...
ommend for any occasion.
Reviewed On 9/19/2018 by Lindsey S
Our groomsmen used this service! It was great. It was a bit confusing at first. Once they understood, I think everyone was happy with the choice.
Reviewed On 7/15/2018 by Jing G
I love the Black Tux. We got my husband's tux there and also the rest of his groomsmen. Everything went smooth from start to end. The staff are very patient and helpful. Last minute change was no problem. I definitely highly recommend them. O...
n the side note, for those brides, grooms and all wedding party members who want to lose weight and look their best during the wedding day , I did the 30 day challenge with money back guarantee and I lost 20 lbs in the program. If you want to do it I encouraged you to contact email@example.com. She will help you just like how she helped me. I just want to share this so brides can look and feel their best on there wedding day.
Reviewed On 12/13/2017 by Alexandra H
The Black Tux was the perfect choice for our groomsmen & ushers for the wedding! I asked each of our groomsmen & they all said 5/5 stars, easy process, and they'd order from them again. Great experience, highly recommend!
The process was VERY ...
easy. My husband, being the groom, went online & added each groomsman/usher (so they'd receive emails/necessary information) & selected the suit he wanted them to order. They put in their sizing info & ordered, and the suit was sent directly to them. They have directions on how to measure yourself OR you can go into their on-site location (in Chicago) to get fitted. We had both situations & both worked out great. We actually ended up buying ties from The Tie Bar (attached to the physical location of the Black Tux in Chicago) as part of our gift to the groomsmen.
One groomsman received the wrong size, and a simple call got him a new pair of pants mailed out within a day. He still received everything on time.
Another groomsman was getting SUPER into the dancing & dropped it low at our reception...and ripped his pants! He was prepared to pay a fee when he let them know what happened & returned the suit, but they actually ended up giving him a DISCOUNT because they said they shouldn't have ripped so easily (and he had to change pants mid reception haha). Such a nice way to treat a customer!
The suits looked fabulous & were great quality! More modern looking suits & better fitting than more traditional vendors...and for a better price. I think they each paid around $130-$150 (I don't remember exactly). The entire process was simple & our wedding party looked fantastic!
Reviewed On 6/29/2017 by Charlotte P
My husband got his tuxes from here and it was the easiest part of our wedding planning! At first, he was going through the website choosing stuff to try on and nothing seemed to be available. However, after calling customer service, everything ...
he wanted to try was being sent directly to us. He picked out his tux and sent the information to all of his groomsmen who sent in their measurements and got the perfect matching tuxes. There was only a hiccup with my brother whose tux came way too small. Since delivery is before the wedding, The Black Tux remedied this super quickly and got him one that fit. We also had a hiccup with the mail getting lost returning the tuxes! Oh no! The Black Tux was very patient and helpful and eventually everything was returned. The tuxes were great quality and turned out beautiful in all of the pictures. Highly recommend!
Reviewed On 6/23/2016 by Ashley M
I recommend The Black Tux to anyone looking for wedding tuxes. I was thrilled with how the tuxes fit my wedding party, and the quality was impeccable. We did have one fit issue that was quickly and efficiently resolved. Easy, gorgeous, and wort...
h every (crazy reasonable) penny!!!
Reviewed On 6/22/2016 by Julia M
Highly, highly recommend this company! Excellent customer service with very quick responses. I was able to get tuxedos for myself and 9 groomsmen. Tuxedos arrived early and they were able to accommodate any size changes very quickly. Tuxedos we...
re nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.
Reviewed On 6/21/2016 by Kristal B
Excellent customer service. Great quality. Very handy when one of the tuxes didn't fit my groomsmen, we just called up and they overnighted one to us that was perfect.
Reviewed On 6/17/2016 by Knottie1466206641
It was easy to order. Came right to our door. Even though there was a small mistake, it was fixed quickly. And very convenient to return.
Reviewed On 6/17/2016 by Knottie1466196817
The price was reasonable, the look and fit was excellent and the ease of ordering and returning was noteworthy!
Reviewed On 6/17/2016 by Lindsay P
Loved the Black Tux! The suits themselves are high quality and reasonably priced, and the customer service experience was great. We had some last-minute hiccups with delivery (due to a user error issue with one of the groomsmen) but every perso...
n who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.
Reviewed On 6/17/2016 by Jennifer R
Although there were a few problems with my order, The Black Tux did everything in their power to make it right. In the end, any and all issues were resolved, my tux fit perfectly, and it looked great. I recommended The Black Tux to every gentle...
man in my wedding and I will definitely be using the service again in the future.
Reviewed On 6/10/2016 by Knottie1465582684
Used them for my brother's wedding, awesome. Used them for my wedding 7 months later, perfect. I love Black Tux. They'll do everything they can to provide exceptional service. Highly recommend them!
Reviewed On 6/10/2016 by Knottie1465566287
Love these guys. I ordered within 10 days of my event. Website was simple to use. Put in my measurements and their customer service guys came back to me really quickly saying they had reviewed my info and recommended a different size. Great q...
uality very responsive personal service, quick delivery, perfect fit.
Reviewed On 6/10/2016 by Knottie1465565530
The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxe...
do renting process that I have ever been involved in. It was just so easy, from start to finish.
Reviewed On 6/09/2016 by Knottie1465524601
The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely ...
5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.
Reviewed On 6/09/2016 by Knottie1465524494
Loved it. Easy to use, everything arrived early and the return was simple.
Reviewed On 6/09/2016 by Tammy M
Whoo Hoo... Finally a 5 star rental.
Great quality. Fit was perfect. Popular style. Super cool order, delivery, and return system. Will return and rent again. Also told tons of people about this site and products.
Reviewed On 6/09/2016 by Knottie1465514207
I'm a trans guy who is very short and chubby so rentals always look horrible on me. I saw the The Black Tux online and figured I give it a shot because in store rentals are always bad for me anyway. I couldn't have been happier with choosing th...
e black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.
Reviewed On 6/09/2016 by Katie M
The staff at The Black Tux were amazing! We ended up having to switch a groomsman & they were able to add our new guy & get him set up online that same day. Very impressed with their customer service - most emails were returned same day. The su...
its were good quality & everyone was handsome & happy!
Reviewed On 6/09/2016 by Erich H
Superb customer service, and the rentals, well the proofs in the pudding, look at my groomsmen in these photos. http://www.rondillonphotography.com/photographer-houston-wedding-engagement-bridal/ These suits look better than any other wedding I...
'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!
Reviewed On 6/09/2016 by Knottie1465512090
Everything was easy! The tux looked great...amazing. I had my doubts about a service like this because I had never used an online tux rental "place". Thank you all so much. I wish I could send pics. I wanted to keep my tux. It fit perfectly! Th...
ia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.
Reviewed On 6/06/2016 by Knottie1465223259
Customer service was awesome; the tux fit excellent; and it was extremely easy to order & return!
Reviewed On 6/05/2016 by Knottie1465150014
Phenomenal customer service. Sent 3 shipments, even overnight shipped the last package directly to my hotel, at no additional charge to make perfectly sure that I had the correct size for the whole tux ensemble in time for the wedding event. Fo...
rgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.
Reviewed On 6/03/2016 by Christopher Z
My "The Black Tux" experience was out of this world. Not only was the website easy to navigate, but when I called customer service, they were extremely friendly and helpful. I had my jacket sleeve length tailored the week of my wedding and Blac...
k Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.
Reviewed On 6/03/2016 by a member
Midnight Blue tuxedo + Midnight Blue waistcoat (vest). Paired it with my own pique-front tuxedo shirt and self-tie silk bow tie.
Beautiful tux and great customer service. My first pair of pants was too big large, the rush-delivered second pai...
r were perfect...
I looked sharp, got plenty of compliments, and it was a seamless experience start to finish. Thanks again, Black Tux!
Reviewed On 6/01/2016 by Knottie1464832454
"This was the easiest , no hassle part of Prom! The tux looked and fit great with the help of your fit specialists! So easy and very cool.
Loved it "
Reviewed On 5/28/2016 by Knottie1464467764
It was delivered on time and fit great. Also, the suit was incredibly durable! I was tearing up the dance floor with zero mobility issues or accidental rips. Great quality, price, and service!
Reviewed On 5/25/2016 by Jason B
Amazing service, great fit, on-time delivery. Everything worked perfectly!
Reviewed On 5/24/2016 by Knottie1464105386
It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy!
The best way to rent a tux - the site and delivery experience was exceptional.
Reviewed On 5/23/2016 by Hai N
My friend used this service for his groomsmen tuxedos on 4/30/16. I've been in several weddings and have had to go through the agony of tux fittings at unnamed mall tuxedo rental shops, where they always somehow manage to screw up your order, ...
measure you improperly, or give you the wrong size. The Black Tux was not only super easy to use, and dare I say, "idiot proof," but the customer service was great and the return procedure was very convenient. The quality of the shirts, tuxes and shoes were also very good and fairly priced. I didn't feel like my shirt was going to light on fire, since it was a thick, high-quality cotton shirt versus the flammable, polyester shirts that other rental shops give you. Also, when the customer service rep noticed an anomaly in my pant and jacket measurements (I have a wide waste and narrow shoulders...), he called me to offer a sizing suggestion and to confirm my sizes were indeed correct. Overall, the tux looked great on my buddy's big day, and I was extremely satisfied with my experience. I plan on using The Black Tux for my own wedding later this year.
Reviewed On 5/22/2016 by Jim C
There is no aspect of this experience where my expectations weren't totally exceeded, thank you for making a once in a lifetime experience perfect.. Jim Chernesky
We hope to be able to work with you again in the future!
Reviewed On 5/20/2016 by Knottie1463798423
The process was soooo easy! I ordered a free measuring tape from them, checked all my measurements, and filled out the information on my account. That was it. No BS going to a retail location 4 times to fit, try on, try on again, pick up, ret...
urn, etc. This was just one easy transaction. I did request that a jacket and pants be sent to me before hand, since I was the groom in the wedding, but they fit perfectly. I was very confident with my suit for myself and the other 5 suits for the boys. They all fit great, and we honestly got so many compliments. I will definitely encourage my other bachelors to use this service for their weddings, and I will def rent tuxes from The Blktux the in the future. Can't recommend this business enough. Great experience!
Reviewed On 5/20/2016 by Knottie1463793561
The clothes fit perfectly and the tux's Marina Wool made it a comfortable feel and i felt very good in what I was wearing. I would say I was one of the best dressed at my prom and I will definitely be using The Black Tux again in the near futur...
e. Prices are very affordable as well.
Reviewed On 5/20/2016 by Knottie1463778352
Fantastic experience, from the fit to quality of the clothes, it was the best. One guest even complimented on the cut and quality of the suit.
Reviewed On 5/20/2016 by Knottie1463777608
Top quality cloth and cut. Frictionless process from order to return. Well done.
Reviewed On 5/20/2016 by Bryan Monzon M
I've used The Black Tux twice now. First was a groom and the process getting my groomsmen fitted and taken care of was smooth sailing. I didn't have to worry about a thing.
The second time was a groomsmen myself. My suit arrived a week early ...
as expected. I immediately tried it on and the jacket was too big. I called customer support and after answering a few questions about why the jacket didn't fit a new one was on the way. Still, the new jacket didn't fit, it just needed to be let out by a tailor in the sleeves. No big deal. The best part is The Black Tux reimburses up to $15 on the tailoring so it wasn't a big deal.
Overall, the website and process is smooth and fairly painless if you follow the instructions to try on your stuff immediately and stay in communication with customer support.
Reviewed On 5/20/2016 by Knottie1463773180
1. Excellent customer service and support 2. Great product quality 3. Easy to do business 4. Reasonable pricing.
Reviewed On 5/03/2016 by Knottie1461516202
Amazing customer service, along with great quality tuxedos!
Reviewed On 5/02/2016 by Rachel P
We really enjoyed using The Black Tux for our groomsmen. We chose The Rat Pack outfit for our groomsmen and The Newman for the groom (basically the difference of a bowtie for the groom and long ties for the groomsmen). Everyone looked great, ...
the tuxes fit great, and the customer service was excellent. We had to get one pair of pants hemmed prior to the wedding and exchange a pair of shoes, but everything was easy and seamless. A great choice for modern grooms - I felt that the quality of the tuxes was exceptional and looked/felt more current than some other popular rental places. I would definitely use them again for another event!
Reviewed On 5/02/2016 by Christie O
The suits are gorgeous. The ordering and returning are super easy and the modern styles will totally elevate weddings in the 21 century. Kudos!
Reviewed On 5/01/2016 by Karen A
The fit and sizing was perfect. Great service getting new coat and shirt out in less than 12 hours for one of groomsman. Overall great experience.
Reviewed On 4/29/2016 by Cori C
Ordered my 4 groomsmen their suits from the black tux and couldn't be happier. They were easy to order for the guys, came on time looked great and they were all very impressed with the fit and quality.
Reviewed On 4/12/2016 by Mary Beth B
The look was perfect and the customer service was top-notch. Several of my groomsmen received jackets or pants that were a little too tight. They called The Black Tux and received new garments on Wednesday. Several of my groomsmen commented...
about how friendly the staff was. They were all amazed at how simple the whole experience was. The tuxes themselves were modern, clean, and not boxy at all.
Reviewed On 3/15/2016 by Taylor K
The Black Tux was such an easy option for my groom and his groomsmen to use! We live in Atlanta, with groomsmen spread across the country, and a wedding in South Carolina! Needless to say, having the tuxes shipped directly to the groomsmen was ...
PERFECT! Their customer service staff is incredibly helpful and very responsive. We had a few groomsmen with sizing issues and the team at The Black Tux was able to help reorder all of the pieces we needed and even ship them to an address in Charleston where we were staying for the week of the wedding. The tuxes were a great quality and looked as fantastic in pictures as they did in person. Overall awesome value, look, and service!
Reviewed On 2/29/2016 by Valerie H
Amazing experience using Black Tux!!! The service was flawless - we received an email from our "concierge" for the event the week before the wedding to make sure we were taken care of throughout the experience and we certainly were. From answe...
ring stupid questions from me (the groom) to addressing any miss-sized articles with my less than tech-savvy pops, they were absolutely on point.
Some of my groomsmen were unsure at first, but they were all big fans by the end of the experience. No less than 5 of my 8 groomsmen (most of whom are married and have dealt with other rental options) came up to me unprompted and told me how much better the quality of the gear was and how surprisingly easy the whole experience was.
I can't recommend them enough.
Reviewed On 2/28/2016 by Chong Y
Rented the groomsmen suits from black tux. Came in the right measurements and right on time for the wedding. Groomsmen felt comfortable in them and didn't look awkward in them. They practically looked great!
Reviewed On 2/19/2016 by Knottie1455925342
First, the tuxes looked awesome--Rat-Pack meets the new millennium--and your service, including any and all mailing shenanigans, was outstanding. The Black Tux took the pain out of a large part of our wedding planning, and made us all look like...
a million bucks. We'd use you again in a heartbeat. Thanks - Craig LaSota
Reviewed On 2/19/2016 by Knottie1455915670
Spectacular service and amazing tuxedo! Fit perfectly. Made my NYE Gala even more special. Definitely will use The Black Tux again. Thank you.
Reviewed On 2/18/2016 by Knottie1455829853
Black Tux is amazing. I am a big suit guy (have several custom suits) and I can tell you this is the next best thing. The service is great, they're fast, and very helpful. Great quality tux and their fitting experts know how to get you the righ...
Reviewed On 2/16/2016 by Lisa S
Black Tux is a five star experience! Ordered tux and needed a different size shirt and they shipped it and had it to me before my daughters wedding. They also sent a neck extender just in case. Sarah took great care of me! I would recommend...
this website to anyone. Very convenient!
Reviewed On 2/12/2016 by Knottie1455306750
I ordered a tux for my NYE wedding. Throughout the entire process I received amazing customer service. Everyone was professional and timely. The tux fit great and I had an excellent customer experience--would strongly recommend The Black Tux...
Reviewed On 2/10/2016 by Alison M
Everything about the service was great and the support team was amazing!
Reviewed On 2/07/2016 by Michael B
It was for a friend's wedding, all the groomsmen ordered online and we never had to go anywhere to get measured. Some of the guys needed everything from shoes to ties, some of us only needed the tux itself, so it was perfect that each person co...
uld order just what they needed. The tuxes looked amazing. I was concerned that they would never get the fit right without measuring me in person, it fit better than some of my suits that I have had tailored in PERSON!! The price was great too. I will definitely use them any time I need a tux.
Reviewed On 2/07/2016 by Knottie1454852341
Awesome fit, look, and customer service. At first I was a bit hesitant and was thinking that this tux was more than likely not going to fit right or look sloppy. But I couldn't have been more wrong!!! I received several compliments on the even...
t night…and if I can say so myself…..looked pretty darn good. Thanks Blk Tux!!!!
Reviewed On 2/06/2016 by Jenna P
just love the company, you guys continually kill it!
Reviewed On 2/06/2016 by Katie V
Everything was exceptional. Price, quality, service, packaging, timing, communication. No need to go to a traditional physical store anymore. The Black Tux's quality goes above and beyond.
Reviewed On 2/05/2016 by Knottie1454729670
A++ I cannot say enough how great this company is! They made my brothers wedding so easy for the groomsman! When something did not fit perfect they sent over another tux to make sure I looked my best! This is convenient and just all around awes...
ome! I cannot wait to rent my next tux!
Reviewed On 2/05/2016 by Knottie1454719710
I ordered a tux but got a text suggesting me to order a size smaller. I was hesitant at first. I am glad I went with the suggestion. It was a perfect fit.
Reviewed On 2/05/2016 by Lauren S
Great tux, great fit. Customer service is simply outstanding. Followed the simple measurement instructions on The Black Tux's website (they provide really intuitive videos). Tux came, as promised, one week before the wedding. The pants were a l...
ittle long, but they made it easy to take care of the problem. A quick visit to the FAQ portion of the site and I learned I could take the pants to be tailored at my local dry cleaner. Best of all, they reimbursed me for the cost out of pocket.
My best man's jacket was way too tight. The solution? The Black Tux customer service team overnighted him two additional jackets so he could pick the one that fit him the best. No hassle, no stress whatsoever.
When the wedding was over, I slapped the provided shipping label back on the box, dropped it at FedEx and boom, I was done. My credit card was refunded for the tailoring a couple of days later - again, just as they promised.
If you're looking for a good experience - and a tux that doesn't look like it came straight off the rack from Men's Warehouse - go with this company. They provide a much more modern look, and they might even be a little cheaper as well.
I'll be using Black Tux for all my tux needs in the future.
Reviewed On 2/05/2016 by Knottie1454711037
I reside in a very remote area and needed a TUX for a weeding in Chicago between Christmas and the New Year. The logistics was handled without a flaw as was the TUX itself I was pleased to be seen in it. I would highly recommend
Reviewed On 2/05/2016 by Emily H
It was so easy, the guys loved not having to go anywhere to be measured or pick up, and the fabric was very nice! Would definitely recommend if you're looking for sharp suits! :)
Reviewed On 2/05/2016 by Brenda C
The tuxes were great quality. The service was even better! One of the jackets was a little too big and a new one was sent the same day. The tuxes were received in plenty of time so no stress and the box and return labels made it convenient to r...
eturn. A very good experience. Thank you!
Reviewed On 2/05/2016 by Knottie1454705805
Everything from start to finish was perfect. Great quality, amazing customer service and just all around awesome experience!
Reviewed On 2/01/2016 by Jeneeta H
You guys have, in my opinion, changed the tux-rental game. There's no longer a reason to go to conventional rental places. Service, ease of ordering, fit, price, selection - everything is superior to the traditional method. Especially for coord...
inating events with multiple 'wearers,' such as wedding parties, there's no better-- scratch that-- there's no other way to go than The Black Tux. Period.
P.S. - I used the Black Tux for an event that was not my wedding. After using them, they ensured their spot as the suppliers of my wedding party's tuxes.
Reviewed On 1/31/2016 by Kate
The tuxedos looked great. The price was great. The customer service was phenomenal especially when I had questions/exchanges the week of the wedding! It's hard to make sure everything fits when ordering online, but the customer service was able...
to correct any issues for my fiance and his groomsmen without a hiccup. Awesome experience!
Reviewed On 1/31/2016 by Knottie1454260399
Fit was great. Customer service was through the roof. Quickly send any garments if fit is an issue.
Reviewed On 1/30/2016 by Knottie1454159005
When our son got married in St. Augustine FL this past December he Black Tux experience was so worth it - Easy ordering with excellent instructions for measuring to insure the correct sizes for our son, the fathers and the groomsmen.
Reviewed On 1/29/2016 by Knottie1454110771
Recently got married and choose to go the online route vs. the traditional suit shop. I have to tell you that my in-laws were VERY nervous about putting our tux's in the hands of a web based company. I was blown away by the ease, the quality, a...
nd the world class customer service (I worked with "Sarah D"). I WILL recommend them to everyone I know for any occasion. I am 5'11 and 175lbs and do like my suits a bit more on the slim side... with a little more taper in the pants it would have been perfect. Other than the taper in my pants, everyone's suits fit perfectly, arrived on time, and there were no issues. The suits appeared literally brand new, if you are thinking about using The Black Tux, stop thinking and pull the trigger. They will not disappoint!
Reviewed On 1/28/2016 by Ashley M
The tux fit beautifully and were a great bargen
Reviewed On 1/26/2016 by Knottie1453818348
The Black Tux is an easy recommendation. The suits looked great on myself and the groomsmen, the website was easy to navigate, and customer service was superb!
Reviewed On 1/13/2016 by Jason B
Great company, easy to follow ordering, great customer service, everything was on time and looked great.
One groomsman's suit did not fit exactly right, and The Black Tux sent him a new one immediately with no hassle and no stress.
e company and quality!
Reviewed On 1/11/2016 by Natasha G
I work in e-commerce as a UX Designer, and I really appreciate a service that delivers what it promises. The Black Tux was easy, convenient and had great styles to choose from. We struggled finding a suit that matched my husband's vision for th...
e big day. I loved this website because of the selection of style but also how easy it was to put in his measurements. The website was easy to share with his groomsmen and provided a great tracking system. Through the website, I was able to see which groomsmen signed in, provided measurements and ordered the suit. The customer service was fast and reliable. My husband received the wrong shirt in his order. After we contacted customer service, they were easy to work with and immediately sent my husband the shirt he needed. Returning the suit couldn't be easier. Everyone received a return shipping label and was able to find a FedEx location nearby!
Reviewed On 1/01/2016 by Knottie1451672454
Had an awesome experience with The Black Tux. The process was easy, seamless, and everyone looked good.
Reviewed On 12/30/2015 by Johanna L
Great customer service, easy process and amazing looking tuxes! Very budget friendly compared to other places, you will not go wrong with them!
Reviewed On 12/04/2015 by Krista B
I'll admit, I was pretty leery about ordering our suits online but The Black Tux soon washed my worries away! With most of our groomsmen living at a distance, it made sense to have an option that was budget friendly and convenient. Their custom...
er service was top notch and made what could have been a nerve wracking experience, quite enjoyable. We received swatches and then ordered a sample before the big day.
Quality above other mainstream suit/tux companies is what we sought and we received just that! I would use this company again - they were well worth every penny!
Reviewed On 12/01/2015 by Katie D
Black Tux is a life saver. After visits to multiple stores in town to rent suits, I was fairly certain I'd be disappointed with how the men looked at our wedding. We simply wanted charcoal grey suits but all the typical stores only have a few o...
ptions overall to choose from and we were going to have to settle for something we didn't want! I wasn't sure about the online rental at first, but now I wouldn't have it any other way! Black Tux sent the groom a sample and we were thrilled with the look and quality. All the rental suits arrived a week in advance and the one suit that didn't fit right was exchanged with a new proper fitting suit overnight! Everyone looked awesome and the quality was fantastic. Not to mention the value was great. Like I said, we wouldn't do it any other way if we could do it again! Top notch customer service goes a long way!
Reviewed On 12/01/2015 by Yana V
Great tux, great service. super easy process too.
Reviewed On 11/21/2015 by Dawn A
My husband and his groomsmen and our ushers all got their tuxes from The Black Tux. He says their customer service was fantastic. When he got the tux, the shirt was too small and the jacket was too big, but he called and they rush shipped new i...
tems that day. The only issue he incurred was that they did not not having a tux big enough for his brother who is 6'7 and 350 pounds. My husband also says the return process was straightforward and easy.
Reviewed On 11/17/2015 by Kelci S
We used The Black Tux because none of our groomsmen live near us and it was so much easier than trying to find a brick and mortar store that was close to everyone. We picked the suit and accessories that all the guys needed and then sent them t...
he invitation. Everyone's suit fit perfectly and they all looked so handsome! We went with the navy suit with a vest and brown shoes. It matched our wedding colors exactly and all the guys commented on how easy it was to order the suit. One even needed to change his sizes after he received it a few days before the wedding and he was overnighted the correct size. Amazing customer service!
Reviewed On 10/31/2015 by Lauren J
So perfect and convienent with a busy bridal party spread over the whole country. Everything arrived on time and was seamless. Only complaint was it takes a little patience to operate the site which requires extra communication between the brid...
Reviewed On 10/30/2015 by Priscilla A
Great suits. Everyone looked amazing! The groom was looking so sharp! Amazing company with great suits and customer service!
Reviewed On 10/28/2015 by kelsey B
The best!!!!! Our groomsmen lived all over and my husband wanted a more modern and fitted look. The guys looked fantastic and couldn't believe how easy the process was and the wonderful customer service! My husband couldn't decide whether to go...
with the black of midnight blue and they were kind of enough to send fabric swatches and a handwritten note. We would highly recommend The Black Tux!
Reviewed On 10/12/2015 by Joe&Roxi D
I recently used Black Tux for my wedding. Having my groomsmen in different states, Black Tux was key in coordinating all rentals. The process of setting up an account and choosing a look was very easy. The suits are very nice as well – I really...
liked the modern cuts and the final fit. The 4 star rating is due to orders not being received 7 days ahead of time as promised. In fact, over ½ of my wedding party (including myself) did not receive our orders 7 days in advance. This simply added to the stress of an already stressful time in my life. When all was said and done, my groomsmen and I look great, I just have to deduct a star for not being able to deliver on time (and adding to my stress).
Reviewed On 10/10/2015 by Emily L
My husband and I went out looking for suits and he did not like the selection. So after wasting time in the store, he discovered The Black Tux online. It was so easy and convenient to use. Measuring was easy and ordering was simple. He was able...
to create the look he wanted! And his groomsmen were able to complete there looks easily. The quality of the suits were very nice! Everything came packaged so nicely and returning was easy! Overall, we were super satisfied with our decision and would highly recommend!