The Black Tux

ing and it was a disaster for everyone. Almost every guy had a fit issue that wasn’t their fault, most went into the stores for fitting. Several men had ripped or broken item. My husband the GROOM had his order messed up twice two weeks before our wedding. Missing item then incorrect item sent. Wish he’d gotten a refund and used something else, NOT what they used to be. He used them last year as a groomsman in his friends wedding and that past experience was totally different than what they provide now. Shipping replacement is fast but you sit on the phone with people forever if you can’t indicate your issue using the app.

75). Within a week or two my groomsmen started to take action on their suit orders and one of them informed me the rent option wasn't available, but it was showing the suit could be bought for $175, so I thought, 'okay grand, the company isn't able to rent this suit any longer but is still dropping the cost down to the rental level for the inconvenience'. However, a few days later a groomsman informed me the suits are now costing $375 but there is a promo code that can be used to drop the price down to $275. One of my groomsmen didn't notice the promo code and ended up paying the full $375 for the suit. This is incredibly frustrating to me as one of the main reasons I went with this particular suit was because it showed Buy and Rent options and was, on the computer screen at least, a cheaper option. But now I've got friends and family paying even more then I informed them the cost would be and no option to rent. I reached out to Black Tux Customer Service to try to rectify the situation but they would not budge, so now all my groomsmen are forced to purchase a suit they may not need/want, and potentially at a jacked-up price.

cal tailor for mine to be altered even after I went into Nordstrom’s for measurements too. Was terrible quality in stitching as well.

was extremely lacking. The only reason I am giving a 2 star review instead of a 1 star review is that they ultimately provided us with the 10 tuxedos we rented in the appropriate sizes, but not without much headache for us and the groomsmen at our wedding. Everyone in our bridal party who rented from the Black Tux rented several months in advance of the wedding. Within weeks of the wedding, they received emails from the company stating their tuxedos were "low on inventory" for the items they ordered. They called it a "disappointment" and offered either a completely different tuxedo style or an incorrect size as a "solution." It took a slew of emails, phone calls, and our wedding planner getting involved to rectify the situation. Major stress and tone-deaf customer service that none of us needed. If you have any other option, I strongly recommend avoiding this unnecessary unpleasantness and going with another tuxedo rental option. (The tuxedos themselves were just fine. Nothing special.)

y quickly. Returning the suits was super easy!

sidering Black Tux, I encourage you to read this entire review. I am definitely not the only bride that had this experience, and they have *conveniently* deleted all of their social media posts from April - September, because they were full of negative reviews like mine. Please make an informed decision on this fraudulent company! We chose them because of good customer reviews in the past, accommodating options and pricing, and a good try on process. Please, do not be swooned by all of this like we were. They clearly know how to bait a customer, receive your payment, and then have no regard for providing their services that they promised. We placed orders well in advance, followed all instructions, and were promised the ordered garments 2 weeks before the wedding. They did not have appropriate attire for much of our bridal party; including the groom. Not having it is one thing.. But there were no updates, no communication, NOTHING. The website literally never changed - it said ‘guaranteed delivery’ on a date that was days in the past. The communication with customer service was near impossible. They literally removed their phone number, did not have any live chat options, and emails were only answered weeks later. After much effort, I found a phone number, and waited on hold for a total of 9 hours, to be told that 4 of the 10 suits were out of stock and the sizing requested would not be available. To be clear, I was told this the week of my wedding. They also have stipulations of what alterations can be performed, even if the suit they send is multiple sizes too big since it is ‘all they have.’ I truly believe that those 4 suits would have never been addressed or sent if I didn’t put in all the effort of calling. I, and each of the affected bridal party members, sent multiple emails (which was the only publicly listed mode of communication) and they all went unanswered until too late. I could go on and on, but I hope you have gotten the point that this was our biggest regret and our biggest stressor of wedding planning. Please, for your own sanity, DO NOT USE THIS COMPANY.

been shut down for a month! This was before I even scheduled the appointment over the phone. I tried to get another one scheduled but they had no availability and wouldn't help me out of the mess they created. I had to travel to Chicago solely for this appointment and got nothing done, and they've made no attempt to rectify the situation.

to scramble and find a place to make an emergency alteration. I showed up late to the wedding and had to worry about splitting my pants the entire night. I contacted Black tux said they would compensate me only for the pants. Nothing like a $44 refund after driving an hour to find a place to alter these pants, my time, the stress and the fact I missed out on the wedding as a result of their quality. So much for their business motto of excellence and making it right! I wish their ceo had to wear those pants to an important event and he could see how embarrassing and stressful this was. I was so disappointed and couldn’t believe they would send me a product like this without inspecting it first. I would never go with this company for a wedding or a major event. Great concept, but this company needs to improve their quality and customer service.

ust horrible. 1) My fiancé is in our friend's wedding this weekend. He needed a larger size in pants, and after getting the run around for over a week all they said is "Oh sorry we don't have any more".... like ok???? He got refunded $40 and had to go out and buy new pants from Men's Warehouse for $130. 2) We tried renting our suits through them for our own wedding in September and it's been a freaking joke. Multiple people in our party had reserved their tuxes weeks ago only then to have them cancel on us. They're 100% untrustworthy and I would never recommend people use them for their wedding because you'll end up getting screwed. We're going with Generation Tux instead.

my husband had not received theirs. The sizing was completely wrong for all of the groomsmen and my husband, and they wanted to charge us 80 dollars to replace the tux that didn’t fit. 3 groomsmen had to go to David’s Bridal to get their tuxedos and some never received it or even a call. We had nothing but nightmarish problems with this company. Would never recommend again

nts about their experiences. I was worried about everyone getting their pieces in time because I had heard that was sometimes an issue, but we luckily had no issues. Shipping the items back was easy for everyone!

wedding. While we didn't end up needing it, we loved that they would have reimbursed if we had needed the pants or sleeves hemmed.

ing the black tux has.... EXCEPT it is the most difficult jacket to get your hands on and see ever. Any bride knows that when it comes to colors for your wedding, the color in person does not always match the color online. With this red velvet, you cannot get a swatch, it is not offered on their claim to fame try it on at home, and it is not found in any of their stores (even if you call and speak to a representative who assures you it will be available to try on at your appointment). Drove over an hour and there was no dress and a very unhelpful attendant. Could not go through with ordering through them after the run around they gave us.

t we wanted. We met with representatives from the Minnesota location and in all of the wedding process I’d never been talked down to until going to Black Tux. When buying my wedding dress, picking our food, flowers, decorations etc every vendors attitude was “this is your vision for your special day, we will help you accomplish that the best we can.” When we met with Black Tux, the representatives gave us their opinions on “if it was my wedding I would do...” and when I said I wanted lilac bow ties for the groomsmen, they recommended something else. And when we said we wanted a white tie for the groom, he suggested purple instead. And when we said we wanted the dad’s to match with purple ties, he said “usually the bride’s dad matches her with a white tie and the groom’s dad matches the groom with a purple tie.” I’ve never heard that!! Also, who cares?? It’s our wedding, our vision, our money! Why should he care who wears what?? Then we wanted to place an order in January/February for our May wedding and he was like “we don’t usually recommend that in case someone loses or gains weight.” ................. my husband can eat 12 cupcakes and not gain a single pound. I think we will be fine. But no, he wouldn’t listen. We came back at least two more times and got the same attitude from all of the staff. They recommended we have a 5 hour (30 minutes for each person) “measuring party” for our 6 groomsmen, 2 dads, and groom..... over half of our wedding party lives out of town... who in their right mind recommends a FIVE HOUR measuring “party” where a bunch of men sit watching random tv in a mall when they could take their measurements at HOME and have their clothes shipped to them to try on?! Isn’t the whole point of this format to make things easy, online, and slick?? Also, while we were there, another gentleman came in and had a problem with his size. Instead of exchanging the wrong size that was shipped to him. He had to resend back the mistake, change the size in the portal, have a new option sent to him, mark the (intentional mistake), and then ship it back to get his right size... we and the other customer were just dumbfounded by the stupidity of the situation. Awful customer service. No professionalism. Condescending. And don’t have the right attitude about being in the wedding industry. I don’t know who you should use but don’t use Black Tux! Unless you want someone else’s opinions and to be wearing the wrong size.

choosing the navy blue suit and it looked great - high quality material and a great fit! It was delivered early and the return process was easy.

oordinate. This crew lives all over, and the Black Tux made it happen. The tuxes did not look rented at all, as they do such a great job achieving a custom-looking fit. Highly recommend the Black Tux!

ties, and even recommended which tux to try since we couldn't try our color. My dad had an issue were he ordered the wrong color and called the company and they expedited the right color the next day! All the guys looked amazing in the suits and fit very well!

ux has multiple physical locations where you can get sized and try on tuxes (for those unable to make it in person, you can also just send in your measurements). I had two interactions with the Chicago location, the second of which is why we're only giving them 4 stars. On my first visit to The Black Tux, I was personally sized and tried on a variety of tux options making it easy to come up with our attire (I had a velvet shawl tux with my groomsmen in a more traditional shawl tux outfit). My now wife and I also enjoyed having the Tie Bar right next door making it easy to choose ties/pocket squares/etc. The second time, I had a group of my groomsmen come in while on our bachelor party weekend. The Black Tux was totally okay with us bringing drinks in making it a relaxed, social atmosphere. But, at least 2 of the 5 groomsmen's sizes were somehow lost in the mix when we called a month or two later to make sure everything was in order. When I discussed this with a Black Tux team member, they informed me that the particular employee working with us that day had since been fired. This definitely injected a lot of unnecessary stress at a critical time leading up to our wedding that I could have done without. At the end of the day, our experience immediately before our wedding made up for this. I believe 3-4 of the 8 of us had to have jackets resized. The new jackets were promptly shipped out with plenty of time ahead of the wedding. When this happens, you get to keep both items until after the wedding so in a way you get to choose which fits best (if you're on the fence) - just make sure you open the original items within 48 hours of receiving them so you have time for any changes. All in all, I would definitely recommend the Black Tux for anyone close to one of their stores.

ally had people stop us while we were taking group pictures outside to see where the tuxes were from. Definitely recommend using this company!

ing too! The process is super simple, the fit is fantastic, and everything arrived on time! My (now) husband is not an easy fit (6'5, shorter arms, and has a bit of a belly) so I wasn't feeling confident that an online service was going to get this right. The first tux they sent had a lot of issues so we filled out the fit feedback form and listed out the things that needed to be adjusted. I was very impressed with the fit feedback form because it was very user-friendly, and you can provide as little or as much detail as you want. This was one of the main reasons I chose this service because I knew the guys could handle this process even if they didn't have a wife/girlfriend to help them. We sent back the pieces that needed to be adjusted, they sent us a new tux, and he looked fantastic! I was blown away by how well the tux fit him and the rest of the groomsmen! The only reason I'm giving this 4 out of 5 stars is due to the fabric- don't get me wrong, it looked great, but it felt just a tad cheap. Again, everyone looked fantastic, but I wish they had an option to upgrade to nicer fabric.

d arrived multiple days before the wedding. Would definitely recommend for any occasion.

e change was no problem. I definitely highly recommend them. On the side note, for those brides, grooms and all wedding party members who want to lose weight and look their best during the wedding day , I did the 30 day challenge with money back guarantee and I lost 20 lbs in the program. If you want to do it I encouraged you to contact iliah06@yahoo.com. She will help you just like how she helped me. I just want to share this so brides can look and feel their best on there wedding day.

gain. Great experience, highly recommend! The process was VERY easy. My husband, being the groom, went online & added each groomsman/usher (so they'd receive emails/necessary information) & selected the suit he wanted them to order. They put in their sizing info & ordered, and the suit was sent directly to them. They have directions on how to measure yourself OR you can go into their on-site location (in Chicago) to get fitted. We had both situations & both worked out great. We actually ended up buying ties from The Tie Bar (attached to the physical location of the Black Tux in Chicago) as part of our gift to the groomsmen. One groomsman received the wrong size, and a simple call got him a new pair of pants mailed out within a day. He still received everything on time. Another groomsman was getting SUPER into the dancing & dropped it low at our reception...and ripped his pants! He was prepared to pay a fee when he let them know what happened & returned the suit, but they actually ended up giving him a DISCOUNT because they said they shouldn't have ripped so easily (and he had to change pants mid reception haha). Such a nice way to treat a customer! The suits looked fabulous & were great quality! More modern looking suits & better fitting than more traditional vendors...and for a better price. I think they each paid around $130-$150 (I don't remember exactly). The entire process was simple & our wedding party looked fantastic!

available. However, after calling customer service, everything he wanted to try was being sent directly to us. He picked out his tux and sent the information to all of his groomsmen who sent in their measurements and got the perfect matching tuxes. There was only a hiccup with my brother whose tux came way too small. Since delivery is before the wedding, The Black Tux remedied this super quickly and got him one that fit. We also had a hiccup with the mail getting lost returning the tuxes! Oh no! The Black Tux was very patient and helpful and eventually everything was returned. The tuxes were great quality and turned out beautiful in all of the pictures. Highly recommend!

t was quickly and efficiently resolved. Easy, gorgeous, and worth every (crazy reasonable) penny!!!

re able to accommodate any size changes very quickly. Tuxedos were nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.

to a user error issue with one of the groomsmen) but every person who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.

and it looked great. I recommended The Black Tux to every gentleman in my wedding and I will definitely be using the service again in the future.

ly recommend them!

y had reviewed my info and recommended a different size. Great quality very responsive personal service, quick delivery, perfect fit.

ice was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.

service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.

eople about this site and products.

bad for me anyway. I couldn't have been happier with choosing the black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.

ir customer service - most emails were returned same day. The suits were good quality & everyone was handsome & happy!

agement-bridal/ These suits look better than any other wedding I'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!

I could send pics. I wanted to keep my tux. It fit perfectly! Thia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.

ize for the whole tux ensemble in time for the wedding event. Forgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.

my jacket sleeve length tailored the week of my wedding and Black Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.