The Black Tux

iew instead of a 1 star review is that they ultimately provided us with the 10 tuxedos we rented in the appropriate sizes, but not without much headache for us and the groomsmen at our wedding. Everyone in our bridal party who rented from the Black Tux rented several months in advance of the wedding. Within weeks of the wedding, they received emails from the company stating their tuxedos were "low on inventory" for the items they ordered. They called it a "disappointment" and offered either a completely different tuxedo style or an incorrect size as a "solution." It took a slew of emails, phone calls, and our wedding planner getting involved to rectify the situation. Major stress and tone-deaf customer service that none of us needed. If you have any other option, I strongly recommend avoiding this unnecessary unpleasantness and going with another tuxedo rental option. (The tuxedos themselves were just fine. Nothing special.)

I am definitely not the only bride that had this experience, and they have *conveniently* deleted all of their social media posts from April - September, because they were full of negative reviews like mine. Please make an informed decision on this fraudulent company! We chose them because of good customer reviews in the past, accommodating options and pricing, and a good try on process. Please, do not be swooned by all of this like we were. They clearly know how to bait a customer, receive your payment, and then have no regard for providing their services that they promised. We placed orders well in advance, followed all instructions, and were promised the ordered garments 2 weeks before the wedding. They did not have appropriate attire for much of our bridal party; including the groom. Not having it is one thing.. But there were no updates, no communication, NOTHING. The website literally never changed - it said ‘guaranteed delivery’ on a date that was days in the past. The communication with customer service was near impossible. They literally removed their phone number, did not have any live chat options, and emails were only answered weeks later. After much effort, I found a phone number, and waited on hold for a total of 9 hours, to be told that 4 of the 10 suits were out of stock and the sizing requested would not be available. To be clear, I was told this the week of my wedding. They also have stipulations of what alterations can be performed, even if the suit they send is multiple sizes too big since it is ‘all they have.’ I truly believe that those 4 suits would have never been addressed or sent if I didn’t put in all the effort of calling. I, and each of the affected bridal party members, sent multiple emails (which was the only publicly listed mode of communication) and they all went unanswered until too late. I could go on and on, but I hope you have gotten the point that this was our biggest regret and our biggest stressor of wedding planning. Please, for your own sanity, DO NOT USE THIS COMPANY.

appointment over the phone. I tried to get another one scheduled but they had no availability and wouldn't help me out of the mess they created. I had to travel to Chicago solely for this appointment and got nothing done, and they've made no attempt to rectify the situation.

showed up late to the wedding and had to worry about splitting my pants the entire night. I contacted Black tux said they would compensate me only for the pants. Nothing like a $44 refund after driving an hour to find a place to alter these pants, my time, the stress and the fact I missed out on the wedding as a result of their quality. So much for their business motto of excellence and making it right! I wish their ceo had to wear those pants to an important event and he could see how embarrassing and stressful this was. I was so disappointed and couldn’t believe they would send me a product like this without inspecting it first. I would never go with this company for a wedding or a major event. Great concept, but this company needs to improve their quality and customer service.

kend. He needed a larger size in pants, and after getting the run around for over a week all they said is "Oh sorry we don't have any more".... like ok???? He got refunded $40 and had to go out and buy new pants from Men's Warehouse for $130. 2) We tried renting our suits through them for our own wedding in September and it's been a freaking joke. Multiple people in our party had reserved their tuxes weeks ago only then to have them cancel on us. They're 100% untrustworthy and I would never recommend people use them for their wedding because you'll end up getting screwed. We're going with Generation Tux instead.

ong for all of the groomsmen and my husband, and they wanted to charge us 80 dollars to replace the tux that didn’t fit. 3 groomsmen had to go to David’s Bridal to get their tuxedos and some never received it or even a call. We had nothing but nightmarish problems with this company. Would never recommend again

g their pieces in time because I had heard that was sometimes an issue, but we luckily had no issues. Shipping the items back was easy for everyone!

ould have reimbursed if we had needed the pants or sleeves hemmed.

to get your hands on and see ever. Any bride knows that when it comes to colors for your wedding, the color in person does not always match the color online. With this red velvet, you cannot get a swatch, it is not offered on their claim to fame try it on at home, and it is not found in any of their stores (even if you call and speak to a representative who assures you it will be available to try on at your appointment). Drove over an hour and there was no dress and a very unhelpful attendant. Could not go through with ordering through them after the run around they gave us.

ation and in all of the wedding process I’d never been talked down to until going to Black Tux. When buying my wedding dress, picking our food, flowers, decorations etc every vendors attitude was “this is your vision for your special day, we will help you accomplish that the best we can.” When we met with Black Tux, the representatives gave us their opinions on “if it was my wedding I would do...” and when I said I wanted lilac bow ties for the groomsmen, they recommended something else. And when we said we wanted a white tie for the groom, he suggested purple instead. And when we said we wanted the dad’s to match with purple ties, he said “usually the bride’s dad matches her with a white tie and the groom’s dad matches the groom with a purple tie.” I’ve never heard that!! Also, who cares?? It’s our wedding, our vision, our money! Why should he care who wears what?? Then we wanted to place an order in January/February for our May wedding and he was like “we don’t usually recommend that in case someone loses or gains weight.” ................. my husband can eat 12 cupcakes and not gain a single pound. I think we will be fine. But no, he wouldn’t listen. We came back at least two more times and got the same attitude from all of the staff. They recommended we have a 5 hour (30 minutes for each person) “measuring party” for our 6 groomsmen, 2 dads, and groom..... over half of our wedding party lives out of town... who in their right mind recommends a FIVE HOUR measuring “party” where a bunch of men sit watching random tv in a mall when they could take their measurements at HOME and have their clothes shipped to them to try on?! Isn’t the whole point of this format to make things easy, online, and slick?? Also, while we were there, another gentleman came in and had a problem with his size. Instead of exchanging the wrong size that was shipped to him. He had to resend back the mistake, change the size in the portal, have a new option sent to him, mark the (intentional mistake), and then ship it back to get his right size... we and the other customer were just dumbfounded by the stupidity of the situation. Awful customer service. No professionalism. Condescending. And don’t have the right attitude about being in the wedding industry. I don’t know who you should use but don’t use Black Tux! Unless you want someone else’s opinions and to be wearing the wrong size.

material and a great fit! It was delivered early and the return process was easy.

appen. The tuxes did not look rented at all, as they do such a great job achieving a custom-looking fit. Highly recommend the Black Tux!

ry our color. My dad had an issue were he ordered the wrong color and called the company and they expedited the right color the next day! All the guys looked amazing in the suits and fit very well!

ry on tuxes (for those unable to make it in person, you can also just send in your measurements). I had two interactions with the Chicago location, the second of which is why we're only giving them 4 stars. On my first visit to The Black Tux, I was personally sized and tried on a variety of tux options making it easy to come up with our attire (I had a velvet shawl tux with my groomsmen in a more traditional shawl tux outfit). My now wife and I also enjoyed having the Tie Bar right next door making it easy to choose ties/pocket squares/etc. The second time, I had a group of my groomsmen come in while on our bachelor party weekend. The Black Tux was totally okay with us bringing drinks in making it a relaxed, social atmosphere. But, at least 2 of the 5 groomsmen's sizes were somehow lost in the mix when we called a month or two later to make sure everything was in order. When I discussed this with a Black Tux team member, they informed me that the particular employee working with us that day had since been fired. This definitely injected a lot of unnecessary stress at a critical time leading up to our wedding that I could have done without. At the end of the day, our experience immediately before our wedding made up for this. I believe 3-4 of the 8 of us had to have jackets resized. The new jackets were promptly shipped out with plenty of time ahead of the wedding. When this happens, you get to keep both items until after the wedding so in a way you get to choose which fits best (if you're on the fence) - just make sure you open the original items within 48 hours of receiving them so you have time for any changes. All in all, I would definitely recommend the Black Tux for anyone close to one of their stores.

ide to see where the tuxes were from. Definitely recommend using this company!

everything arrived on time! My (now) husband is not an easy fit (6'5, shorter arms, and has a bit of a belly) so I wasn't feeling confident that an online service was going to get this right. The first tux they sent had a lot of issues so we filled out the fit feedback form and listed out the things that needed to be adjusted. I was very impressed with the fit feedback form because it was very user-friendly, and you can provide as little or as much detail as you want. This was one of the main reasons I chose this service because I knew the guys could handle this process even if they didn't have a wife/girlfriend to help them. We sent back the pieces that needed to be adjusted, they sent us a new tux, and he looked fantastic! I was blown away by how well the tux fit him and the rest of the groomsmen! The only reason I'm giving this 4 out of 5 stars is due to the fabric- don't get me wrong, it looked great, but it felt just a tad cheap. Again, everyone looked fantastic, but I wish they had an option to upgrade to nicer fabric.

ommend for any occasion.

n the side note, for those brides, grooms and all wedding party members who want to lose weight and look their best during the wedding day , I did the 30 day challenge with money back guarantee and I lost 20 lbs in the program. If you want to do it I encouraged you to contact iliah06@yahoo.com. She will help you just like how she helped me. I just want to share this so brides can look and feel their best on there wedding day.

easy. My husband, being the groom, went online & added each groomsman/usher (so they'd receive emails/necessary information) & selected the suit he wanted them to order. They put in their sizing info & ordered, and the suit was sent directly to them. They have directions on how to measure yourself OR you can go into their on-site location (in Chicago) to get fitted. We had both situations & both worked out great. We actually ended up buying ties from The Tie Bar (attached to the physical location of the Black Tux in Chicago) as part of our gift to the groomsmen. One groomsman received the wrong size, and a simple call got him a new pair of pants mailed out within a day. He still received everything on time. Another groomsman was getting SUPER into the dancing & dropped it low at our reception...and ripped his pants! He was prepared to pay a fee when he let them know what happened & returned the suit, but they actually ended up giving him a DISCOUNT because they said they shouldn't have ripped so easily (and he had to change pants mid reception haha). Such a nice way to treat a customer! The suits looked fabulous & were great quality! More modern looking suits & better fitting than more traditional vendors...and for a better price. I think they each paid around $130-$150 (I don't remember exactly). The entire process was simple & our wedding party looked fantastic!

he wanted to try was being sent directly to us. He picked out his tux and sent the information to all of his groomsmen who sent in their measurements and got the perfect matching tuxes. There was only a hiccup with my brother whose tux came way too small. Since delivery is before the wedding, The Black Tux remedied this super quickly and got him one that fit. We also had a hiccup with the mail getting lost returning the tuxes! Oh no! The Black Tux was very patient and helpful and eventually everything was returned. The tuxes were great quality and turned out beautiful in all of the pictures. Highly recommend!

h every (crazy reasonable) penny!!!

re nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.