The Black Tux

Avoid if you can. All of the groomsmen had issues including the groom who had to send back 3 times and still had a jacket too long! He even went in for measurements. I went to a local tailor for mine to be altered even after I went into Nordstrom’s for measurements too. Was terrible quality in stitching as well.

Among a group of wonderful vendors we used for our wedding, only one is receiving a 2 star review: The Black Tux. I encourage couples to STAY AWAY. Our experience with this company was extremely lacking. The only reason I am giving a 2 star review instead of a 1 star review is that they ultimately provided us with the 10 tuxedos we rented in the appropriate sizes, but not without much headache for us and the groomsmen at our wedding. Everyone in our bridal party who rented from the Black Tux rented several months in advance of the wedding. Within weeks of the wedding, they received emails from the company stating their tuxedos were "low on inventory" for the items they ordered. They called it a "disappointment" and offered either a completely different tuxedo style or an incorrect size as a "solution." It took a slew of emails, phone calls, and our wedding planner getting involved to rectify the situation. Major stress and tone-deaf customer service that none of us needed. If you have any other option, I strongly recommend avoiding this unnecessary unpleasantness and going with another tuxedo rental option. (The tuxedos themselves were just fine. Nothing special.)

We had a great experience using The Black Tux. The groom and groomsmen looked great, and the suits fit very well. The guys who needed different sizes were sent additional items very quickly. Returning the suits was super easy!

I am giving exactly 1 negative review to all of our wedding vendors, and it is to the Black Tux. They were the absolute worst decision of our entire wedding process. If you are considering Black Tux, I encourage you to read this entire review. I am definitely not the only bride that had this experience, and they have *conveniently* deleted all of their social media posts from April - September, because they were full of negative reviews like mine. Please make an informed decision on this fraudulent company! We chose them because of good customer reviews in the past, accommodating options and pricing, and a good try on process. Please, do not be swooned by all of this like we were. They clearly know how to bait a customer, receive your payment, and then have no regard for providing their services that they promised. We placed orders well in advance, followed all instructions, and were promised the ordered garments 2 weeks before the wedding. They did not have appropriate attire for much of our bridal party; including the groom. Not having it is one thing.. But there were no updates, no communication, NOTHING. The website literally never changed - it said ‘guaranteed delivery’ on a date that was days in the past. The communication with customer service was near impossible. They literally removed their phone number, did not have any live chat options, and emails were only answered weeks later. After much effort, I found a phone number, and waited on hold for a total of 9 hours, to be told that 4 of the 10 suits were out of stock and the sizing requested would not be available. To be clear, I was told this the week of my wedding. They also have stipulations of what alterations can be performed, even if the suit they send is multiple sizes too big since it is ‘all they have.’ I truly believe that those 4 suits would have never been addressed or sent if I didn’t put in all the effort of calling. I, and each of the affected bridal party members, sent multiple emails (which was the only publicly listed mode of communication) and they all went unanswered until too late. I could go on and on, but I hope you have gotten the point that this was our biggest regret and our biggest stressor of wedding planning. Please, for your own sanity, DO NOT USE THIS COMPANY.

Scheduled am appointment for one of their Nordstrom locations. Got a confirmation email and everything two days before the appointment. I show up and they tell me the location has been shut down for a month! This was before I even scheduled the appointment over the phone. I tried to get another one scheduled but they had no availability and wouldn't help me out of the mess they created. I had to travel to Chicago solely for this appointment and got nothing done, and they've made no attempt to rectify the situation.

Hi, Received a pair of pants with a 4 inch hole in the rear bottom of the groin area. I noticed it the morning of the wedding as I couldn’t tell when I first put it on. I had to scramble and find a place to make an emergency alteration. I showed up late to the wedding and had to worry about splitting my pants the entire night. I contacted Black tux said they would compensate me only for the pants. Nothing like a $44 refund after driving an hour to find a place to alter these pants, my time, the stress and the fact I missed out on the wedding as a result of their quality. So much for their business motto of excellence and making it right! I wish their ceo had to wear those pants to an important event and he could see how embarrassing and stressful this was. I was so disappointed and couldn’t believe they would send me a product like this without inspecting it first. I would never go with this company for a wedding or a major event. Great concept, but this company needs to improve their quality and customer service.

Multiple problems with Black Tux... They used to be great, but it seems like with the increase with weddings in 2021 they just can't handle the influx and the customer service is just horrible. 1) My fiancé is in our friend's wedding this weekend. He needed a larger size in pants, and after getting the run around for over a week all they said is "Oh sorry we don't have any more".... like ok???? He got refunded $40 and had to go out and buy new pants from Men's Warehouse for $130. 2) We tried renting our suits through them for our own wedding in September and it's been a freaking joke. Multiple people in our party had reserved their tuxes weeks ago only then to have them cancel on us. They're 100% untrustworthy and I would never recommend people use them for their wedding because you'll end up getting screwed. We're going with Generation Tux instead.

My husband’s card was charged twice and the order finally went through. We called 2 weeks before the wedding when we were due to receive our tuxedos, and many of the groomsmen and my husband had not received theirs. The sizing was completely wrong for all of the groomsmen and my husband, and they wanted to charge us 80 dollars to replace the tux that didn’t fit. 3 groomsmen had to go to David’s Bridal to get their tuxedos and some never received it or even a call. We had nothing but nightmarish problems with this company. Would never recommend again

My husband and I had a good experience with Black Tux. We decided on suits. He bought his so he could always look back at his wedding suit. Our bridal party and dads had no complaints about their experiences. I was worried about everyone getting their pieces in time because I had heard that was sometimes an issue, but we luckily had no issues. Shipping the items back was easy for everyone!

We really liked the Black Tux. Everyone got their tuxes in a timely manner. They were also very helpful when we asked them to send a different side with only two weeks left to the wedding. While we didn't end up needing it, we loved that they would have reimbursed if we had needed the pants or sleeves hemmed.

Had a HORRIBLE time with the Black Tux and we didn't even get to the part where we actually rent from them!! My fiance wants to wear a red velvet suit jacket to his wedding, something the black tux has.... EXCEPT it is the most difficult jacket to get your hands on and see ever. Any bride knows that when it comes to colors for your wedding, the color in person does not always match the color online. With this red velvet, you cannot get a swatch, it is not offered on their claim to fame try it on at home, and it is not found in any of their stores (even if you call and speak to a representative who assures you it will be available to try on at your appointment). Drove over an hour and there was no dress and a very unhelpful attendant. Could not go through with ordering through them after the run around they gave us.

I wish I could give 0 stars. My husband and I weren’t impressed from the start but we wanted to trust the high rating here on The Knot and other places we looked at didn’t have what we wanted. We met with representatives from the Minnesota location and in all of the wedding process I’d never been talked down to until going to Black Tux. When buying my wedding dress, picking our food, flowers, decorations etc every vendors attitude was “this is your vision for your special day, we will help you accomplish that the best we can.” When we met with Black Tux, the representatives gave us their opinions on “if it was my wedding I would do...” and when I said I wanted lilac bow ties for the groomsmen, they recommended something else. And when we said we wanted a white tie for the groom, he suggested purple instead. And when we said we wanted the dad’s to match with purple ties, he said “usually the bride’s dad matches her with a white tie and the groom’s dad matches the groom with a purple tie.” I’ve never heard that!! Also, who cares?? It’s our wedding, our vision, our money! Why should he care who wears what?? Then we wanted to place an order in January/February for our May wedding and he was like “we don’t usually recommend that in case someone loses or gains weight.” ................. my husband can eat 12 cupcakes and not gain a single pound. I think we will be fine. But no, he wouldn’t listen. We came back at least two more times and got the same attitude from all of the staff. They recommended we have a 5 hour (30 minutes for each person) “measuring party” for our 6 groomsmen, 2 dads, and groom..... over half of our wedding party lives out of town... who in their right mind recommends a FIVE HOUR measuring “party” where a bunch of men sit watching random tv in a mall when they could take their measurements at HOME and have their clothes shipped to them to try on?! Isn’t the whole point of this format to make things easy, online, and slick?? Also, while we were there, another gentleman came in and had a problem with his size. Instead of exchanging the wrong size that was shipped to him. He had to resend back the mistake, change the size in the portal, have a new option sent to him, mark the (intentional mistake), and then ship it back to get his right size... we and the other customer were just dumbfounded by the stupidity of the situation. Awful customer service. No professionalism. Condescending. And don’t have the right attitude about being in the wedding industry. I don’t know who you should use but don’t use Black Tux! Unless you want someone else’s opinions and to be wearing the wrong size.

Visited the store in Chicago and had a great experience. Was able to try on two different navy tuxedos, as well as a navy suit, in addition to shoes, belts - the works. We ended up choosing the navy blue suit and it looked great - high quality material and a great fit! It was delivered early and the return process was easy.

Easy to use, and damn good looking tuxedos. The Black Tux is the real deal, and they were so easy to work with. I had 7 groomsmen, my tux, and my father and father-in-laws tux to coordinate. This crew lives all over, and the Black Tux made it happen. The tuxes did not look rented at all, as they do such a great job achieving a custom-looking fit. Highly recommend the Black Tux!

The Black Tux was the best and easiest company to work with for men's wear. They were amazing at communication and even sent a sample swatch so we could see the color and match the ties, and even recommended which tux to try since we couldn't try our color. My dad had an issue were he ordered the wrong color and called the company and they expedited the right color the next day! All the guys looked amazing in the suits and fit very well!

We live in Chicago, but planned our wedding near our parents in Richmond, VA. A lot of my groomsmen were from up and down the East Coast so it was extremely convenient the Black Tux has multiple physical locations where you can get sized and try on tuxes (for those unable to make it in person, you can also just send in your measurements). I had two interactions with the Chicago location, the second of which is why we're only giving them 4 stars. On my first visit to The Black Tux, I was personally sized and tried on a variety of tux options making it easy to come up with our attire (I had a velvet shawl tux with my groomsmen in a more traditional shawl tux outfit). My now wife and I also enjoyed having the Tie Bar right next door making it easy to choose ties/pocket squares/etc. The second time, I had a group of my groomsmen come in while on our bachelor party weekend. The Black Tux was totally okay with us bringing drinks in making it a relaxed, social atmosphere. But, at least 2 of the 5 groomsmen's sizes were somehow lost in the mix when we called a month or two later to make sure everything was in order. When I discussed this with a Black Tux team member, they informed me that the particular employee working with us that day had since been fired. This definitely injected a lot of unnecessary stress at a critical time leading up to our wedding that I could have done without. At the end of the day, our experience immediately before our wedding made up for this. I believe 3-4 of the 8 of us had to have jackets resized. The new jackets were promptly shipped out with plenty of time ahead of the wedding. When this happens, you get to keep both items until after the wedding so in a way you get to choose which fits best (if you're on the fence) - just make sure you open the original items within 48 hours of receiving them so you have time for any changes. All in all, I would definitely recommend the Black Tux for anyone close to one of their stores.

Great experience! We rented from The Black Tux for our wedding and the gentleman looked sharp. These don't look like the cheap, starchy tuxes you're accustomed to seeing -- we actually had people stop us while we were taking group pictures outside to see where the tuxes were from. Definitely recommend using this company!

I was a little hesitant about using an online tux service, but after seeing how nice the groomsmen looked at our friend's wedding, I knew I wanted to use The Black Tux for our wedding too! The process is super simple, the fit is fantastic, and everything arrived on time! My (now) husband is not an easy fit (6'5, shorter arms, and has a bit of a belly) so I wasn't feeling confident that an online service was going to get this right. The first tux they sent had a lot of issues so we filled out the fit feedback form and listed out the things that needed to be adjusted. I was very impressed with the fit feedback form because it was very user-friendly, and you can provide as little or as much detail as you want. This was one of the main reasons I chose this service because I knew the guys could handle this process even if they didn't have a wife/girlfriend to help them. We sent back the pieces that needed to be adjusted, they sent us a new tux, and he looked fantastic! I was blown away by how well the tux fit him and the rest of the groomsmen! The only reason I'm giving this 4 out of 5 stars is due to the fabric- don't get me wrong, it looked great, but it felt just a tad cheap. Again, everyone looked fantastic, but I wish they had an option to upgrade to nicer fabric.

Awesome service. Grabbed a tux for a wedding I was in. Everything fit really nice, and the tux was high quality. The from picked a new shirt, and they shipped it out immediately and arrived multiple days before the wedding. Would definitely recommend for any occasion.

Our groomsmen used this service! It was great. It was a bit confusing at first. Once they understood, I think everyone was happy with the choice.

I love the Black Tux. We got my husband's tux there and also the rest of his groomsmen. Everything went smooth from start to end. The staff are very patient and helpful. Last minute change was no problem. I definitely highly recommend them. On the side note, for those brides, grooms and all wedding party members who want to lose weight and look their best during the wedding day , I did the 30 day challenge with money back guarantee and I lost 20 lbs in the program. If you want to do it I encouraged you to contact iliah06@yahoo.com. She will help you just like how she helped me. I just want to share this so brides can look and feel their best on there wedding day.

The Black Tux was the perfect choice for our groomsmen & ushers for the wedding! I asked each of our groomsmen & they all said 5/5 stars, easy process, and they'd order from them again. Great experience, highly recommend! The process was VERY easy. My husband, being the groom, went online & added each groomsman/usher (so they'd receive emails/necessary information) & selected the suit he wanted them to order. They put in their sizing info & ordered, and the suit was sent directly to them. They have directions on how to measure yourself OR you can go into their on-site location (in Chicago) to get fitted. We had both situations & both worked out great. We actually ended up buying ties from The Tie Bar (attached to the physical location of the Black Tux in Chicago) as part of our gift to the groomsmen. One groomsman received the wrong size, and a simple call got him a new pair of pants mailed out within a day. He still received everything on time. Another groomsman was getting SUPER into the dancing & dropped it low at our reception...and ripped his pants! He was prepared to pay a fee when he let them know what happened & returned the suit, but they actually ended up giving him a DISCOUNT because they said they shouldn't have ripped so easily (and he had to change pants mid reception haha). Such a nice way to treat a customer! The suits looked fabulous & were great quality! More modern looking suits & better fitting than more traditional vendors...and for a better price. I think they each paid around $130-$150 (I don't remember exactly). The entire process was simple & our wedding party looked fantastic!

My husband got his tuxes from here and it was the easiest part of our wedding planning! At first, he was going through the website choosing stuff to try on and nothing seemed to be available. However, after calling customer service, everything he wanted to try was being sent directly to us. He picked out his tux and sent the information to all of his groomsmen who sent in their measurements and got the perfect matching tuxes. There was only a hiccup with my brother whose tux came way too small. Since delivery is before the wedding, The Black Tux remedied this super quickly and got him one that fit. We also had a hiccup with the mail getting lost returning the tuxes! Oh no! The Black Tux was very patient and helpful and eventually everything was returned. The tuxes were great quality and turned out beautiful in all of the pictures. Highly recommend!

I recommend The Black Tux to anyone looking for wedding tuxes. I was thrilled with how the tuxes fit my wedding party, and the quality was impeccable. We did have one fit issue that was quickly and efficiently resolved. Easy, gorgeous, and worth every (crazy reasonable) penny!!!

Highly, highly recommend this company! Excellent customer service with very quick responses. I was able to get tuxedos for myself and 9 groomsmen. Tuxedos arrived early and they were able to accommodate any size changes very quickly. Tuxedos were nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.

Excellent customer service. Great quality. Very handy when one of the tuxes didn't fit my groomsmen, we just called up and they overnighted one to us that was perfect.

It was easy to order. Came right to our door. Even though there was a small mistake, it was fixed quickly. And very convenient to return.

The price was reasonable, the look and fit was excellent and the ease of ordering and returning was noteworthy!

Loved the Black Tux! The suits themselves are high quality and reasonably priced, and the customer service experience was great. We had some last-minute hiccups with delivery (due to a user error issue with one of the groomsmen) but every person who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.

Although there were a few problems with my order, The Black Tux did everything in their power to make it right. In the end, any and all issues were resolved, my tux fit perfectly, and it looked great. I recommended The Black Tux to every gentleman in my wedding and I will definitely be using the service again in the future.

Used them for my brother's wedding, awesome. Used them for my wedding 7 months later, perfect. I love Black Tux. They'll do everything they can to provide exceptional service. Highly recommend them!

Love these guys. I ordered within 10 days of my event. Website was simple to use. Put in my measurements and their customer service guys came back to me really quickly saying they had reviewed my info and recommended a different size. Great quality very responsive personal service, quick delivery, perfect fit.

The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.

The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.

Loved it. Easy to use, everything arrived early and the return was simple.

Whoo Hoo... Finally a 5 star rental. Great quality. Fit was perfect. Popular style. Super cool order, delivery, and return system. Will return and rent again. Also told tons of people about this site and products.

I'm a trans guy who is very short and chubby so rentals always look horrible on me. I saw the The Black Tux online and figured I give it a shot because in store rentals are always bad for me anyway. I couldn't have been happier with choosing the black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.

The staff at The Black Tux were amazing! We ended up having to switch a groomsman & they were able to add our new guy & get him set up online that same day. Very impressed with their customer service - most emails were returned same day. The suits were good quality & everyone was handsome & happy!

Superb customer service, and the rentals, well the proofs in the pudding, look at my groomsmen in these photos. http://www.rondillonphotography.com/photographer-houston-wedding-engagement-bridal/ These suits look better than any other wedding I'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!

Everything was easy! The tux looked great...amazing. I had my doubts about a service like this because I had never used an online tux rental "place". Thank you all so much. I wish I could send pics. I wanted to keep my tux. It fit perfectly! Thia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.

Customer service was awesome; the tux fit excellent; and it was extremely easy to order & return!

Phenomenal customer service. Sent 3 shipments, even overnight shipped the last package directly to my hotel, at no additional charge to make perfectly sure that I had the correct size for the whole tux ensemble in time for the wedding event. Forgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.

My "The Black Tux" experience was out of this world. Not only was the website easy to navigate, but when I called customer service, they were extremely friendly and helpful. I had my jacket sleeve length tailored the week of my wedding and Black Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.

Midnight Blue tuxedo + Midnight Blue waistcoat (vest). Paired it with my own pique-front tuxedo shirt and self-tie silk bow tie. Beautiful tux and great customer service. My first pair of pants was too big large, the rush-delivered second pair were perfect... I looked sharp, got plenty of compliments, and it was a seamless experience start to finish. Thanks again, Black Tux!

"This was the easiest , no hassle part of Prom! The tux looked and fit great with the help of your fit specialists! So easy and very cool. Loved it "

It was delivered on time and fit great. Also, the suit was incredibly durable! I was tearing up the dance floor with zero mobility issues or accidental rips. Great quality, price, and service!

Amazing service, great fit, on-time delivery. Everything worked perfectly!

It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy! The best way to rent a tux - the site and delivery experience was exceptional.

My friend used this service for his groomsmen tuxedos on 4/30/16. I've been in several weddings and have had to go through the agony of tux fittings at unnamed mall tuxedo rental shops, where they always somehow manage to screw up your order, measure you improperly, or give you the wrong size. The Black Tux was not only super easy to use, and dare I say, "idiot proof," but the customer service was great and the return procedure was very convenient. The quality of the shirts, tuxes and shoes were also very good and fairly priced. I didn't feel like my shirt was going to light on fire, since it was a thick, high-quality cotton shirt versus the flammable, polyester shirts that other rental shops give you. Also, when the customer service rep noticed an anomaly in my pant and jacket measurements (I have a wide waste and narrow shoulders...), he called me to offer a sizing suggestion and to confirm my sizes were indeed correct. Overall, the tux looked great on my buddy's big day, and I was extremely satisfied with my experience. I plan on using The Black Tux for my own wedding later this year.

There is no aspect of this experience where my expectations weren't totally exceeded, thank you for making a once in a lifetime experience perfect.. Jim Chernesky We hope to be able to work with you again in the future!

The process was soooo easy! I ordered a free measuring tape from them, checked all my measurements, and filled out the information on my account. That was it. No BS going to a retail location 4 times to fit, try on, try on again, pick up, return, etc. This was just one easy transaction. I did request that a jacket and pants be sent to me before hand, since I was the groom in the wedding, but they fit perfectly. I was very confident with my suit for myself and the other 5 suits for the boys. They all fit great, and we honestly got so many compliments. I will definitely encourage my other bachelors to use this service for their weddings, and I will def rent tuxes from The Blktux the in the future. Can't recommend this business enough. Great experience!

The clothes fit perfectly and the tux's Marina Wool made it a comfortable feel and i felt very good in what I was wearing. I would say I was one of the best dressed at my prom and I will definitely be using The Black Tux again in the near future. Prices are very affordable as well.

Fantastic experience, from the fit to quality of the clothes, it was the best. One guest even complimented on the cut and quality of the suit.

Top quality cloth and cut. Frictionless process from order to return. Well done.

I've used The Black Tux twice now. First was a groom and the process getting my groomsmen fitted and taken care of was smooth sailing. I didn't have to worry about a thing. The second time was a groomsmen myself. My suit arrived a week early as expected. I immediately tried it on and the jacket was too big. I called customer support and after answering a few questions about why the jacket didn't fit a new one was on the way. Still, the new jacket didn't fit, it just needed to be let out by a tailor in the sleeves. No big deal. The best part is The Black Tux reimburses up to $15 on the tailoring so it wasn't a big deal. Overall, the website and process is smooth and fairly painless if you follow the instructions to try on your stuff immediately and stay in communication with customer support.