About this vendor
The Black Tux offers high quality suits with an exceptional fit, conveniently managed online, and delivered to your door. Outfitting your wedding party is finally simple.
Details
Fashion Services
- Online Ordering
- Rentals
Suits & Accessories
- Bow Ties
- Cummerbunds
- Shoes
- Ties
- Tuxedos & Suits
- Vests
Awards and Affiliations
Reviews
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4.7
out of 5.0111 reviews
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(None of our tuxes were sized correctly and one was not ordered for the correct date.) Took three family members to be measured for tuxes for wedding party. All tuxes were too short and some pieces too small. Had to pay an extra $120 in expedited shipping charges to correct. We showed up with 3 accounts set up as instructed in the email. The salesperson talked over me as I was giving him the email account information and then said he would just start a new account for one person in the party. He said it would be "easier." From that point on, we had one extra account that was no longer linked to the event. He placed the tux rental on the new account he created. After the appointment, I emailed twice to ask them to fix the new account and link it to the event so the groom could see that the tux had been ordered and so the I would stop getting reminders to order a tux on the original account. No response. 12 days before the event, two tuxes arrive. I email Black Tux to inquire where the other tux is - no helpful response - was told to wait. Another day goes by and we realize that the salesperson put the wrong date (a year off) for our event so the tux was never prepped or shipped. I was able to call and get a tux shipped but we have no idea if it will fit and it is showing up less than a week before the wedding. Issues stemmed from a poor sales experience at store, lack of response from email customer service, and confusing website. The event shows up on the home page as month and day only - no year.
I have had the single worst experience with the Black Tux and have recommended to my friends who are getting married to never, ever use them.
The tailor at the store was unfriendly and unhelpful, they mailed me a suit that, despite them taking the measurements, does not fit at all, they mailed the suit in a box without the bottom taped, which means it fell out of the box in transit, they have no phone number (I had to reschedule an appointment because I was sick, and I had some questions, and they just cannot be contacted via phone), and, when my friend wanted to get measured, they told him there's no appointments for at least two months, because the tailor quit, and did not help him in any way find a replacement or another way to get measured.
Just appallingly bad. Do not use them.
This review is way past due, because I love The Black Tux. I've used them twice now -- both for my own wedding and another I was in. In both instances, it was so easy to either go to a brick and mortar location, or just enter my sizes and have them delivered. My favorite thing is the suitcase-style packaging, knowing that I can just grab the box and drive to the event and then just drop it all in the mail on the way home. It's simple and looks great. For my wedding, I had different shades of blue for my suit, the fathers involved, and the groomsmen. Some people received the wrong shade of tie initially, but customer support -- specifically Dimitri S. on July 14, 2022 -- was so helpful and had 10 correct ties shipped directly to me. It was no issue at all. The quality is also excellent. Several of my grooms team even kept either the ties or the shoes -- or both! I've never experienced or heard of issue from any of my friends and have always enjoyed the experience, especially with folks spread across the country.
The Black Tux also seems to be hit and miss for most. 6 of the 7 groomsman ordered their suits online, and upon delivery, had to exchange at least one piece of their suit for a different size, despite taking their own measurements. One of the best men, my dad, and my husband, all went to a Black Tux showroom to get measured professionally, and upon ordering, their suits fit great! I would caution the use of The Black Tux unless you are absolutely certain of your measurements or have enough time to visit a showroom. Everyone ended up with suits that fit them great, but the exchange process was a bit of a headache for some of the groomsmen!
I unfortunately cannot recommend The Black Tux as a tuxedo rental service. My father (father of the bride) ordered a rental tux from the Black Tux via Nordstrom, and not only did they fail to ship the tux in time, they sent the wrong pant size. Then, after multiple attempts at reaching customer service and being told that the items would ship, the next day we would repeatedly be informed that nothing had been shipped. Finally, the last item was sent to our hotel on the day of the wedding, but needless to say this was stressful and my father had already had to seek out a replacement. It was difficult to get in touch with a customer service representative and it was not at all worth the stress.
I went to The Black Tux two months before my wedding for a fitting and style consultation. With COVID everything was extremely short stocked, but they worked with me to secure the suits for all of my groomsmen and ensured that we would have them in time for the wedding. The fitting process was seamless, and the guy really knew what he was doing when suggestions sizes, styles, and colors schemes. I originally wanted to buy my suit but the fabric choice I went with was too high in demand and they were only renting out suits, not selling them. About 2 weeks before my wedding my suit arrived in the mail. I tried it on and was actually amazed at how well it fit! The shirt they provided fit amazingly as well. All four of my groomsmen had an extremely flattering fit as well, and three of them rented the shoes and belt and we were all surprised with the quality. None of the items showed any evidence of wear and tear, which I sort of expected with a rented suit. Highly recommend them!
We didn’t go to the shop but did all of our ordering online, so I don’t have feedback on this store location (I just picked the one closest to where I live). Overall I had a decent experience with the black tux. I liked that we could rent and buy the same suits since people in my party wanted to do both. My husband did a try on to find his size, and then when we ordered his suit was perfect. We just ended up needing a replacement shoe that was smaller. The process for getting a replacement was pretty easy for us and we had no issues. Our only critique foe my husbands whole process was that the dress shirts are pretty large. He had the correct size in his try on and it seemed like it was just made for a much wider person in general. Going down a size wouldn’t help since his neck and arm length would not change. Because of this we chose to not get dress shirts from here and just bought generic white ones from somewhere else for our party. It was also cheaper this way.
A few people in our party has some issues though, and one pretty big one which is why I removed a star. I’m not sure why, but we found that everyone who went to David’s Bridal (in Warwick) to get sized had issues with their suits. They were all way too big and had to either get replaced or get altered. Everyone who didn’t get sized and just entered their sizes on the website had much less issues. Just a couple of replacements there. I would recommend trying to do the home try on to get your sizes if you can instead of going to get sized because of this. Our biggest issue was one groomsmen did not receive his replacement shoes on time. They were delivered at 3 PM on our wedding day, which did not work since we were already taking photos, despite reaching out to customer service multiple times and then saying they overnighted them. We were able to avert the crisis by swapping shoes with another groomsmen who thought his were slightly small. Without this convenient solution we would’ve been very stressed. We were planning to go to stores the night of the rehearsal dinner to find matching shoes. This kind of stress just shouldn’t be put on a couple the day before their wedding. We also had a handful of groomsmen who had to end up renting instead of buying because they were out of stock. But this is due to the wedding boom this year I’m sure and renting was fine. These groomsmen could’ve also ordered earlier to avoid this and didn’t, so I’m not factoring this in to my rating, just good for others to know.
Last small thing was I requested swatches early in the process but didn’t get them. I reached out about it and they said they sent them again, but I just never got them at all. Not sure what the issue was there but I just gave up and went with the color I wanted. It looked great and matched pictures so it wasn’t a huge issue.
Do not use this company. They have refused to issue refunds for payments they collected for rentals for weddings cancelled due to Covid-19. I paid for a tux rental 5 weeks before they would have required payment (before ship date), 7 weeks before the wedding. I cancelled at least a week before the ship date. They refused to issue a refund even though under their own policy I wouldn't have had to pay them for another week or so. Their are other places to do business. On another note, I want to say that I am so sorry to all of the brides and grooms that had to cancel their weddings because of the virus. Our family did, and I know what a difficult time this is for all of you.
Super easy to use service with high quality suits and shoes. Very impressed! My fiance traveled to the Natick, MA Nordstrom where he made an appointment to try on a few different sizes and styles. We settled on the blue suit with brown shoes for our Cape Cod wedding. The ordering process was seamless. Everything fit our wedding party so well. Would definitely rent from the Black Tux again!
My husband used Black Tux for our wedding and both he and his groomsmen looked great in light grey suits! It was easy for everyone to order online and wonderful that it could include shoes, cuff links, bowtie/tie, suspenders, and shirts. Everyone received their suits two weeks before the wedding and were able to get size adjustments as needed in time for the wedding. Affordable and easy to use!
Our groomsmen looked amazing on our wedding day, and their suits from the Black Tux were great. That being said, the process getting to that day was nothing but headaches and constant calls to customer service. Constant. We had nothing but problems from day one, including random people being added to our wedding on their website (they said it was a glitch), multiple suits being listed on the groomsmen's accounts (also said it was a glitch), multiple payments being requested for the same suit (another glitch?), and more. All of the groomsmen went to Nordstrom to be fitted and none of their initial suits fit them. We probably spent hours of our lives on hold with Customer Service for the same issues, over and over again, which usually got fixed on the third of fourth attempt. I understand that things go wrong, but for a company that only rents menswear, it was such a tumultuous experience which added so much unnecessary stress.
I would highly recommend this vendor to all couples looking at suit/tuxedo rentals. My husband and I used them to outfit the entire grooms party.
Not only was the website easy and simple for the groomsmen to use, but they had a variety of options making it easy to fulfill our vision for aesthetics on the day. The suits came 14 days in advance of the wedding, and every item was a perfect fit for all 5 groomsmen- no one had to return or exchange an item.
The suits were not only perfect fits, but they were of high quality and comfortable to be worn for the entire event!
We worked with The Black Tux to outfit the groom, father of the bride, and 6 groomsmen. We were hesitant to use an online service but after a successful test tux we went for it. Tuxes arrived 14 days before the wedding. Five out of eight guys had perfect fits and didn't need a single replacement. Three of them needed small fixes, neck extenders, bigger shirts, pants taken out. All requests were responded to quickly and replacements came in overnight. I have to say we had one of the best dresses bridal parties ive ever seen. We hadn't a large range of sizes and everyone looked sharp, no baggy pants or too tight jackets. Overall super happy with this service and recommend to everyone!
I recommend The Black Tux to anyone looking for wedding tuxes. I was thrilled with how the tuxes fit my wedding party, and the quality was impeccable. We did have one fit issue that was quickly and efficiently resolved. Easy, gorgeous, and worth every (crazy reasonable) penny!!!
Highly, highly recommend this company! Excellent customer service with very quick responses. I was able to get tuxedos for myself and 9 groomsmen. Tuxedos arrived early and they were able to accommodate any size changes very quickly. Tuxedos were nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.
Excellent customer service. Great quality. Very handy when one of the tuxes didn't fit my groomsmen, we just called up and they overnighted one to us that was perfect.
It was easy to order. Came right to our door. Even though there was a small mistake, it was fixed quickly. And very convenient to return.
The price was reasonable, the look and fit was excellent and the ease of ordering and returning was noteworthy!
Loved the Black Tux! The suits themselves are high quality and reasonably priced, and the customer service experience was great. We had some last-minute hiccups with delivery (due to a user error issue with one of the groomsmen) but every person who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.
Although there were a few problems with my order, The Black Tux did everything in their power to make it right. In the end, any and all issues were resolved, my tux fit perfectly, and it looked great. I recommended The Black Tux to every gentleman in my wedding and I will definitely be using the service again in the future.
Used them for my brother's wedding, awesome. Used them for my wedding 7 months later, perfect. I love Black Tux. They'll do everything they can to provide exceptional service. Highly recommend them!
Love these guys. I ordered within 10 days of my event. Website was simple to use. Put in my measurements and their customer service guys came back to me really quickly saying they had reviewed my info and recommended a different size. Great quality very responsive personal service, quick delivery, perfect fit.
The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.
The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.
Loved it. Easy to use, everything arrived early and the return was simple.
Whoo Hoo... Finally a 5 star rental.
Great quality. Fit was perfect. Popular style. Super cool order, delivery, and return system. Will return and rent again. Also told tons of people about this site and products.
I'm a trans guy who is very short and chubby so rentals always look horrible on me. I saw the The Black Tux online and figured I give it a shot because in store rentals are always bad for me anyway. I couldn't have been happier with choosing the black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.
The staff at The Black Tux were amazing! We ended up having to switch a groomsman & they were able to add our new guy & get him set up online that same day. Very impressed with their customer service - most emails were returned same day. The suits were good quality & everyone was handsome & happy!
Superb customer service, and the rentals, well the proofs in the pudding, look at my groomsmen in these photos. http://www.rondillonphotography.com/photographer-houston-wedding-engagement-bridal/ These suits look better than any other wedding I'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!
Everything was easy! The tux looked great...amazing. I had my doubts about a service like this because I had never used an online tux rental "place". Thank you all so much. I wish I could send pics. I wanted to keep my tux. It fit perfectly! Thia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.
Customer service was awesome; the tux fit excellent; and it was extremely easy to order & return!
Phenomenal customer service. Sent 3 shipments, even overnight shipped the last package directly to my hotel, at no additional charge to make perfectly sure that I had the correct size for the whole tux ensemble in time for the wedding event. Forgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.
My "The Black Tux" experience was out of this world. Not only was the website easy to navigate, but when I called customer service, they were extremely friendly and helpful. I had my jacket sleeve length tailored the week of my wedding and Black Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.
Midnight Blue tuxedo + Midnight Blue waistcoat (vest). Paired it with my own pique-front tuxedo shirt and self-tie silk bow tie.
Beautiful tux and great customer service. My first pair of pants was too big large, the rush-delivered second pair were perfect...
I looked sharp, got plenty of compliments, and it was a seamless experience start to finish. Thanks again, Black Tux!
"This was the easiest , no hassle part of Prom! The tux looked and fit great with the help of your fit specialists! So easy and very cool.
Loved it "
It was delivered on time and fit great. Also, the suit was incredibly durable! I was tearing up the dance floor with zero mobility issues or accidental rips. Great quality, price, and service!
Amazing service, great fit, on-time delivery. Everything worked perfectly!
It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy!
The best way to rent a tux - the site and delivery experience was exceptional.
My friend used this service for his groomsmen tuxedos on 4/30/16. I've been in several weddings and have had to go through the agony of tux fittings at unnamed mall tuxedo rental shops, where they always somehow manage to screw up your order, measure you improperly, or give you the wrong size. The Black Tux was not only super easy to use, and dare I say, "idiot proof," but the customer service was great and the return procedure was very convenient. The quality of the shirts, tuxes and shoes were also very good and fairly priced. I didn't feel like my shirt was going to light on fire, since it was a thick, high-quality cotton shirt versus the flammable, polyester shirts that other rental shops give you. Also, when the customer service rep noticed an anomaly in my pant and jacket measurements (I have a wide waste and narrow shoulders...), he called me to offer a sizing suggestion and to confirm my sizes were indeed correct. Overall, the tux looked great on my buddy's big day, and I was extremely satisfied with my experience. I plan on using The Black Tux for my own wedding later this year.
There is no aspect of this experience where my expectations weren't totally exceeded, thank you for making a once in a lifetime experience perfect.. Jim Chernesky
We hope to be able to work with you again in the future!
The process was soooo easy! I ordered a free measuring tape from them, checked all my measurements, and filled out the information on my account. That was it. No BS going to a retail location 4 times to fit, try on, try on again, pick up, return, etc. This was just one easy transaction. I did request that a jacket and pants be sent to me before hand, since I was the groom in the wedding, but they fit perfectly. I was very confident with my suit for myself and the other 5 suits for the boys. They all fit great, and we honestly got so many compliments. I will definitely encourage my other bachelors to use this service for their weddings, and I will def rent tuxes from The Blktux the in the future. Can't recommend this business enough. Great experience!
The clothes fit perfectly and the tux's Marina Wool made it a comfortable feel and i felt very good in what I was wearing. I would say I was one of the best dressed at my prom and I will definitely be using The Black Tux again in the near future. Prices are very affordable as well.
Fantastic experience, from the fit to quality of the clothes, it was the best. One guest even complimented on the cut and quality of the suit.
Top quality cloth and cut. Frictionless process from order to return. Well done.
I've used The Black Tux twice now. First was a groom and the process getting my groomsmen fitted and taken care of was smooth sailing. I didn't have to worry about a thing.
The second time was a groomsmen myself. My suit arrived a week early as expected. I immediately tried it on and the jacket was too big. I called customer support and after answering a few questions about why the jacket didn't fit a new one was on the way. Still, the new jacket didn't fit, it just needed to be let out by a tailor in the sleeves. No big deal. The best part is The Black Tux reimburses up to $15 on the tailoring so it wasn't a big deal.
Overall, the website and process is smooth and fairly painless if you follow the instructions to try on your stuff immediately and stay in communication with customer support.
1. Excellent customer service and support 2. Great product quality 3. Easy to do business 4. Reasonable pricing.
Amazing customer service, along with great quality tuxedos!
We really enjoyed using The Black Tux for our groomsmen. We chose The Rat Pack outfit for our groomsmen and The Newman for the groom (basically the difference of a bowtie for the groom and long ties for the groomsmen). Everyone looked great, the tuxes fit great, and the customer service was excellent. We had to get one pair of pants hemmed prior to the wedding and exchange a pair of shoes, but everything was easy and seamless. A great choice for modern grooms - I felt that the quality of the tuxes was exceptional and looked/felt more current than some other popular rental places. I would definitely use them again for another event!
The suits are gorgeous. The ordering and returning are super easy and the modern styles will totally elevate weddings in the 21 century. Kudos!
The fit and sizing was perfect. Great service getting new coat and shirt out in less than 12 hours for one of groomsman. Overall great experience.
Ordered my 4 groomsmen their suits from the black tux and couldn't be happier. They were easy to order for the guys, came on time looked great and they were all very impressed with the fit and quality.
The look was perfect and the customer service was top-notch. Several of my groomsmen received jackets or pants that were a little too tight. They called The Black Tux and received new garments on Wednesday. Several of my groomsmen commented about how friendly the staff was. They were all amazed at how simple the whole experience was. The tuxes themselves were modern, clean, and not boxy at all.
The Black Tux was such an easy option for my groom and his groomsmen to use! We live in Atlanta, with groomsmen spread across the country, and a wedding in South Carolina! Needless to say, having the tuxes shipped directly to the groomsmen was PERFECT! Their customer service staff is incredibly helpful and very responsive. We had a few groomsmen with sizing issues and the team at The Black Tux was able to help reorder all of the pieces we needed and even ship them to an address in Charleston where we were staying for the week of the wedding. The tuxes were a great quality and looked as fantastic in pictures as they did in person. Overall awesome value, look, and service!
Amazing experience using Black Tux!!! The service was flawless - we received an email from our "concierge" for the event the week before the wedding to make sure we were taken care of throughout the experience and we certainly were. From answering stupid questions from me (the groom) to addressing any miss-sized articles with my less than tech-savvy pops, they were absolutely on point.
Some of my groomsmen were unsure at first, but they were all big fans by the end of the experience. No less than 5 of my 8 groomsmen (most of whom are married and have dealt with other rental options) came up to me unprompted and told me how much better the quality of the gear was and how surprisingly easy the whole experience was.
I can't recommend them enough.
Rented the groomsmen suits from black tux. Came in the right measurements and right on time for the wedding. Groomsmen felt comfortable in them and didn't look awkward in them. They practically looked great!
First, the tuxes looked awesome--Rat-Pack meets the new millennium--and your service, including any and all mailing shenanigans, was outstanding. The Black Tux took the pain out of a large part of our wedding planning, and made us all look like a million bucks. We'd use you again in a heartbeat. Thanks - Craig LaSota
Spectacular service and amazing tuxedo! Fit perfectly. Made my NYE Gala even more special. Definitely will use The Black Tux again. Thank you.
Black Tux is amazing. I am a big suit guy (have several custom suits) and I can tell you this is the next best thing. The service is great, they're fast, and very helpful. Great quality tux and their fitting experts know how to get you the right tux!
Black Tux is a five star experience! Ordered tux and needed a different size shirt and they shipped it and had it to me before my daughters wedding. They also sent a neck extender just in case. Sarah took great care of me! I would recommend this website to anyone. Very convenient!
I ordered a tux for my NYE wedding. Throughout the entire process I received amazing customer service. Everyone was professional and timely. The tux fit great and I had an excellent customer experience--would strongly recommend The Black Tux.
Contact
290 Speen Street, Natick, MA
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