I am very disappointed with the Bloom Room and Stephen’s service. I delayed on writing this review since I wanted them to have a chance to address the issue with me, but it has been a few weeks since the wedding, and I have not gotten a respons...e back from them.
During the planning process, Stephen and Kathy were very communicative about all the details. The invoice they prepared laid out the specific colors and flowers that would be used. They even requested reference photos of what we wanted and kept a printed copy of the photos in their files.
I’m not sure what went wrong, but they replaced the burgundy dahlias in my bridal bouquet (which was written explicitly in the invoice) with hot pink/fuschia peonies. It was definitely not our wedding color, and the contrast was very clear next to my bridesmaid bouquets and dresses. Not only that, but the arrangement looked nothing like the reference photo I provided. I’m very disappointed, especially given that it was a $190 bouquet. I even followed up the week of the wedding, confirming that everything was good to go for our day. I’d think that would be the perfect opportunity to mention that for whatever reason they did not have the burgundy dahlias.
There were a few other items that did not turn out correctly (groom’s boutonniere was ivory rather than blush, hot pink peonies were used on our cross arrangement, burgundy agonis foliage was not used in the table arrangements), but I’m focusing on the bridal bouquet because in my opinion, it’s the most important and most photographed piece of floral.
I visited several florists before deciding on the Bloom Room (floral was actually the vendor I spent the most time shopping around for). In the end, I chose the Bloom Room for the convenience of having a large wooden cross for our altar, which was a priority for us. However, I would have been better off going with any of the other florists I visited and finding an external cross rental.