The Bridal Box

leaving another store's parking lot, I spotted the dress I had dreamed of. Out of consideration for their time, I immediately called the bridal box to attempt to cancel my appointment. Hoping I was within their 24-hour deadline, I wanted to avoid the $100 cancellation fee. Unfortunately, the management informed me that the fee would still apply even if I didn't attend the appointment. Reluctantly, I said I'd be there for the appointment. When we arrived at the bridal box, the management was frustrated. Nevertheless, the woman assisting us with trying on dresses was understanding and genuinely kind. I tried on a few dresses but was conscious not to waste anyone's time unnecessarily. To all the brides searching for their perfect dresses, I wish you the best of luck! However, I've decided I won't be choosing this particular shop for my other daughter and her friends when looking for dresses. Regardless, I want everyone in the process to be happy for the bride.

ied on. She was able to fine tune dresses choices to fit my taste. She finally found the right dress for me, so I did say yes to the dress!

hat dress. The ladies at The Bridal Box were so sweet and accommodating. They made me feel so special and comfortable when trying on dresses. They have the most beautiful shop and they spend time with each individual bride to make sure they have the best experience and leave feeling amazing. I will forever recommend this bridal shop to all of my family and friends.

- I prefer here. It was a relaxed, encouraging, environment. I could try on anything I want, she put veils on me in several dresses, and it turned out that the dress that was her initial gut pick, is the dress I fell in love with. I loved that they played music for us and we had a private room. I was given the most adorable goodie bag once I bought the dress. They thought of every little detail - from the lotion and feminine products back up in the bathroom to just making me feel beautiful in every dress I put on. ALICIA is the kindest woman ever! We went here last minute on a whim and I am so happy we did because I can't recommend this business more!

dresses in the same amount of time and had a better experience. I appreciated that I got to pick out dresses myself and tried on different styles I didn't have the chance to before. Christine was very helpful asking me to rate the ones I had tried on and removing ones I didn't like narrowing down what I liked. She was more skilled at pinning me into the dresses than the new girl that helped me at the other place I went. Christine made some suggestions that helped me find my perfect dress that was much closer to my true identity and style than the one I had originally picked at the first place I went to. She also gave me a great discount to meet the budget I had voiced. Although they are a smaller store they have a good selection of many different styles and I thought the customer service I received made the experience everything I could've hoped for. Thank you for helping me find the dress of my dreams! If you're looking to support local businesses I suggest you make an appointment at the Bridal Box!

" her dress at the store, did measurements and all. Weeks prior to my wedding, she had called the store two weeks in a row and they gave her some lame excuse saying that the dress hasn't arrived yet, but it should be in the following week. Her 3rd attempt, and ONE week prior to my wedding, my maid of honor went into the store and inquired about the dress. IT WAS NEVER ORDERED!!!!!!!! The store never ordered it!!!!!! They had absolutely NO record of me purchasing my dress either. I bought my dress here and was able to take it home that day as someone else had put the deposit down, but forewent the dress. Additionally, they offered no solution to the maid of honor dress and reimbursed her and sent her on her way. The website has so much more to offer than what the store can accommodate, the in-store selection is very small.The store is small too. If you want to try on a dress that they do not have, but is online, you have to pay $30 to have it shipped and try it on in-store. Please please go somewhere else, spare yourself the headache.

y out of my price range. Favi (I may have spelled her name wrong) was my consultant and actually listened to what my budget was. She also was very attentive to my style and was not pushy when it came to things that were too expensive or styles that I didn't like. I ended up finding a dress on the clearance rack because it was a sample. The bridal box was amazing in helping send my dress away for dry cleaning to make it new again. They even threw in some free accessories. I got a free veil. It is a small store so make sure you make an appointment. With an appointment I really felt like the consultants were helping me and only me. It's not like the big stores where there are a million things going on. I would highly recommend the Bridal Box.

ntment here!

d easy to work with. She sent my dress to be dry cleaned and sent me the tracking number for my shipping once my dress was cleaned and steamed. She even sent me extra pics of the dress upon my request and a few sample items from the shop. I had an excellent experience dealing with The Bridal Box. Thanks Christine!

. Great customer service!!

really happy; the owner was friendly, and I found my perfect dress. I was thrilled. Then the problems started. The dress came in a couple of different versions: one with a corset back and one with a zipper and buttons. I personally am not a fan of corset backs, so I made sure to have them order the zippered version. I made an appointment (and plane reservations) to come out five months later to have alterations done with the Bridal Box's recommended seamstress. When the store called to say the dress was ready, my mom picked it up for me (as per their requirement that items be picked up within 72 hours). When I arrived in California, to my dismay I discovered that the dress I'd received was the corset version, and it would be costly to alter it to a zipper. I double checked my receipt; sure enough, it clearly stated which dress I had wanted. I called the Bridal Box. I left multiple messages without receiving a call back. When I finally reached the owner, she refused to tell me if the fault was hers or Maggie Sottero's. Another week of back and forth, before finally I told her that regardless of whose fault it was, it wasn't mine, and someone was going to make it right. She wanted to have a new dress made and shipped to me on the east coast, then have me carry it onto the plane as my carry-on item (um, no. this is my wedding dress). Finally, we landed on having the new dress shipped to CA and getting the alterations done on Wednesday - 3 days before my wedding. It would be a rush order, she told me, but she had already spoken to her seamstress and they would work “night and day” to make sure the dress was ready on time. Only when I threatened to return the dress to her and purchase one elsewhere did she offer to cover the cost of the (pricey) rush alterations. After receiving many assurances from her, I agreed to this plan. I insisted she send me an email outlining all of this, which she did. Part of my emails with Christine were about the alterations. She said she would make the appointment with her seamstress for me, and she told me where and when and again confirmed it would be on the Bridal Box. When I showed up on Wednesday (3 DAYS BEFORE MY WEDDING), the seamstress had NO IDEA that she would have a rush order of any kind coming and two of her staff were on vacation! Christine had never contacted her - interesting, since she had assured me repeatedly that the seamstress knew this was happening and was completely on board. At first she wanted me to pick it up Friday at 5:00 p.m. (in the middle of my rehearsal dinner?), and finally she agreed to 2:00 p.m. She made excuses for Christine, but to me there is no excusing such an oversight. When I showed up to pick up my dress the seamstress had taken too much material out of the dress and it was too small. VISIBLY too small, as if I had put on weight between alterations and wedding or was under some kind of delusion about what size I am. I was SO upset, but it was the day before my wedding. I was told they weren't sure how this happened, but there was nothing to be done. I wore the dress, despite it being too small, and I am now married to the man I love, so it worked out. However, let this be a cautionary tale. You cannot trust the Bridal Box.

ny swatch. Won't be purchasing my dresses from here.

e process. However when I went to pick up the dress I was slightly disappointed. I was expecting the dress to have been pulled out of the shipping box and possibly steamed out a little bit since I know this is the norm for most other places. When I tried my dress on it was obvious it hadn't been hanging for long as all the folds and wrinkles were very apparent. I am not sure if this happened because the other gal that was helping didn't know what to do exactly, the owner was not there this day. Other than that everything was great, they kept me posted about when my dress would be there, along with veil and other items. I would definitely still recommend them, their dress selection is great and I love the small family owned business aspect!

o purchase it at the Bridal Box. Although the business is small, they appeared to have a large selection of dresses. My ordering process was seamless and there were no issues. The Bridal Box was accommodating to me when I wanted to come in and try on my dress.

ices! After a disaterous attempt to get our bridesmaid's dresses at Haven Brial Mart, we found this place and it was a night-and-day comparison! The staff was so helpful and so pleasant to work with! They even let you make payments on your dress until it arrives!

bridesmaid dress experience. Since they are so small, you are free to pick and choose off the racks yourself and they will only offer suggestions if needed. Everyone is super nice though and the girls are all happy to help. The one downside is that most of the dresses are only in one size, and that size seems to be pretty small- only one of my bridesmaids was able to try any of the dresses on. So make sure to bring your smallest bmaid shopping with you! Luckily we found what we needed and the dresses came in from Dessy as ordered and good to go.

of my girls had to get their dresses altered quite a bit. Not sure if this is the shop's fault, since they are not the dressmaker-but they should be aware of how the dresses are running in size.

or Hawaii. They found me a dress that was perfect. When it was on the hanger I thought that it was not the dress I put it on and I loved it so much. Thanks so much for making me day wonderful. If you want a wonderful experance great service go into the bridal box.

before I ordered. Told my now sister-in-law about her and she got her bridesmaids there too. All the dresses we got from the bridal box turned our beautiful and saved us money!

initely recommend this place. Also the owners husband has his own limo business and you get a discount if you book him through the bridal box.

s for the beautiful dress, I got so many compliments on it and the quality was fantastic!

day like adorable garters and beautiful serving sets and toasting flutes; the list goes on and on! I HIGHLY recommend using them!

n and explained what I was looking for, the owner said, "no problem." She pulled a couple of dresses off the racks and the very first one was absolutely perfect. The service was personable and professional and my dress was just . . . perfect!