I don't really want to leave a bad review, but the customer service is what is making me do this. I had a great time shopping for my dress in the store. Brandy was so helpful with not only myself, but helping my mom and godmother find dresses too. But now that I am trying to make an appointment to get my dress altered, I don't get an answer back. I get that Covid-19 is going on, but I am a bride that is stressed because of it. The bridal shop shouldn't make it even more stressful for the bride. I asked if I could make an appointment for alterations. Their reply was "Sorry but everyone is closed, all stores." So then I asked if I could pick up my dress on a certain day which is my only day off and I live in Madison, so it is a 2 hour drive. Their response was, "Can you please leave me your contact phone number and I will call you tomorrow and we can go over all questions you have. Thank you for your patience and understanding. I left 4 ways of contact, as I am an essential employee, I can't answer my phone at work. I left my phone number to call or text, to facebook message me, and my email. I am pretty sure that they called once on that Friday at 5:30pm, I was still at work and missed the call. They never left a message. So, I messaged them again on facebook that following Tuesday if I could come pick up my dress via curb side pick up. I still have not heard anything from them. I also, did the email contact on their page on Thursday, still haven't heard anything from that as well. Overall, I am not happy with their customer service and answering their customers that have no other way to contact them other than facebook or email. My wedding is in 4 months, in August, and I haven't even started my alterations yet. Also, would be nice if they would give you a call once in awhile to make sure that you still need the dress and to possibly set up an appointment for alterations or anything else.
I am not happy with how they are not answering messages. I get that stores are closed due to Covid-19, but somebody should still be answering the messages that anybody has.