The Brown Palace Hotel and Spa

he "unsinkable" Molly Brown and the Brown Palace. I was beyond excited to stay here on my wedding night, and was so deeply disappointed. We would have had a nicer room and better service at a 2 star hotel. I get that the hotel is old and that's why the rooms are small, but you stay at a 4-Star for the service, which was abysmal, so we essentially paid a small fortune for a Pod-like hotel with worse service! My groom's sister had arranged for champagne, chocolate covered strawberries, and a rose petal turndown upon our arrival. We got none of those things. When we checked in (still in a wedding dress and him in his suit) the night manager seemed annoyed that he had to, you know, so his job and check us in and grab our bag that had been dropped off earlier (when the amenities instructions were confirmed). When I asked if he could send up a vase for my bridal bouquet he said he wasn't sure what he had but that he'd send something up. He never did, and no one ever called to say they couldn't find anything. The sheets had weird pink stains on them. We didn't have bottles of water in the room and were given no information about internet, ice, room service--literally anything about the hotel. We were just handed our keys (and not our bag, which we assumed would be in our room, and had to come back down to get, which extra annoyed the front desk person). When his sister texted the next day to ask about the roses and champagne and we had no idea what she was talking about, we talked to the front desk. The front desk manager noted that those amenities were in our profile and should have been in our room and then complained about the new management. I get that it wasn't her fault or mistake but her initial instinct was to blame someone else and not to apologize or make it right. Eventually she did apologize, and the hotel is still lovely, I just won't be coming back on our anniversary (or ever) based on the lackluster service and teeny tiny rooms.

pecialist at the Brown Palace. My fiancé and I were exploring the possiblity of having an intimate wedding and were curious about what they offer. Over the course of three days of contact, I have decided to not have a big or small wedding at The Brown Palace because of their complete lack of professionalism and respect. When I got in contact with Kyle, I told him I was looking at having a small wedding with 20 or so people. He responded by giving me a grand explanation of what a wedding would look like...with 150 people. What? I wrote back and restated 20 people not 150. After hearing that my wedding would not be large and expensive(although the expensive part was assumed, as I was still planning to make it a grand, luxurious event. )It seemed as if he was bothered by my inquiry. It took him days to get back to my messages, which is understandable, but on the contact app I was using, It showed when he read my messages. I could see that he read my messages days before. He finally responded after I had sent a second message. The final straw of my experience was when I asked him if it would be possible to replace the plated reception dinner with a plate from the Palace Arms. He responded by CC’ing the Palace Arms manager and handing me off to him, saying that he could no longer help me as I was no longer having an event. I responded to him saying that I still wanted a ceremony and reception, but was just curious about the Palace Arms. All in all, my experience was incredibly negative and upsetting. I felt as if my wedding was not important, and that I was a bother to a venue I was planning on paying thousands and thousands of dollars. We have chosen to have our wedding at the Broadmore, as they have been nothing but kind, attentive, and respectful.

day wouldn’t be perfect, but the cons outweighed the pros. We kept going back and forth on if we should contact them or not, but ultimately decided that we should so that upcoming weddings don’t experience what we did. The wait staff being extremely incompetent and rude to me missing my cue down the aisle, the list is pretty long. When you ask your guests how they enjoyed the wedding, the last thing you want to hear is the negatives (first, if at all). I reached out to the bar manager in the Ship Tavern and the Event Coordinator Director, who understood our concerns and were equally shocked at the way we were treated. I’m still waiting for the catering manager to reach out to us and apologize about their wait staff being so extremely incompetent and rude, not knowing what food they were serving to guests at cocktail hour, the cleaning up of dishes inside the room (especially during the speeches), only having 2 servers for 65 guests, our last table finally getting their food at the point that the first table who got their food were finishing up. It wasn’t a Saturday night at The Olive Garden. This was an expensive wedding at the Brown Palace. If their servers don’t know the difference, they should not be serving guests at a wedding reception. Plus, they overcharged us for parking and could never confirm that we’d get early check-in. The room block situation was a whole other problem. People said they had a room and never received e-mail confirmations. I had to constantly ask for a list so that I could make sure everyone was accounted for. Positives: The room was really nice and big, the food was great, the rooms were gorgeous, and the flowers were absolutely incredible!! I don’t want to tell you not to go here, but maybe hire a wedding planner to make sure everything goes smoothly or ask more questions in the moment (I wish we or our guests had told our wedding coordinator that the waitress was being extremely rude to guests). I guess this review comes more out of sadness, than anger because my view of the BP has changed. I loved The Brown Palace and wanted to get married here since the first time I saw it.

is. It was so nice to know our event was in good hands with Hope and the staff so we were able to enjoy the day with friends and family.

. The food was great and was commented upon by guests and the decorations, flowers and room layout were personalized just for our day. I couldn't have been happier with how it turned out and will always remember it as a great experience

erything from the setting, to the food, to the atmosphere is of the highest quality. It was a truly magical experience that we and our guests will never forget!

nd able to help through the planning process. The food was amazing and the cake was beautiful. The service was out of this world. All of our guests truly enjoyed their stay and I can honestly say that we had a fairy tale wedding. Thank you so much!

with. We had friends check us in and drop our bags off with no problems. The Brown Palace provided a bottle of champagne and chocolate covered strawberries which was a nice surprise! We ordered room service in the morning, which was delicious! The price is great for a nice hotel experience downtown. I'd definitely recommend it!

e perfect venue for us. They did not pressure us in any way and they were willing to work with our requests. We ended up having the reception at a different location, but contacted the Comfort Inn and Brown Palace regarding room blocks. They were amazing to work with. Brandi would send us updates of people that had reserved rooms and she even added rooms when our block was getting filled up. We met the requirement for 10 rooms to be filled and got a free night at the Brown Palace.

venue without having seen it in person! It was the best possible decision we could have made. It's a gorgeous hotel, with a place to take a gorgeous wedding photo everywhere you turn. There are a ton of private event rooms, each with a different size and feel. It is also within walking distance of the 16th Street Mall and lots of other activities, so there were plenty of things for our guests to do when we weren't entertaining them. We had our wedding and reception in the Brown Palace Club Room, with about 50 guests. Michelle Gillette was our wedding coordinator, and she could not have been more helpful. She gave her honest opinion when we asked for it, even talking us out of a midnight snack because it would just have been too much food (she was right!). She helped us find vendors, and locations for some events we were hosting offsite (like the rehearsal dinner). They were also so accommodating when we had to ship a lot of wedding-related things in advance, accepting packages for us and checking to make sure the contents arrived safely. Michelle was expecting, and her due date turned out to be our wedding date. I'm sure a lot of brides would have freaked out, but Michelle had everything so organized so far in advance that I was never frazzled for a moment, even when she had to hand our wedding over to her colleague Brandi at the last minute because she was just too pregnant to be on her feet for our big day. Chuck at The Brown Palace Flower Shop was incredible...he is so knowledgeable, and worked with us until he achieved our vision for the decor and flowers within our budget. The food and cocktails were amazing...our guests are still raving! We had both our ceremony and reception at the BP, in the same room. During the cocktail hour, the transformation from ceremony to reception was just stunning. Our guests kept telling us that they couldn't believe it was the same room! The staff at the Spa were also so pleasant. My bridal party and I had our hair and makeup done there, and we just had the best time. The hair salon part of the spa is small (they only have two chairs), but that meant that we had the space pretty much to ourselves, so the photographer could take plenty of photos of us getting ready. Erin was so helpful when I made all of the appointments, and Shawna did a fantastic job on my hair and makeup. They were so efficient that we actually finished at the Spa an hour and a half earlier than planned! Also, the ladies at the linen rental were great to work with. They tracked down the table overlays we wanted, even though they were out of stock. Another great thing was that the BP is connected to a Comfort Inn, so we were able to hold blocks of rooms at both hotels for a discounted rate for our guests - I know they appreciated having two price points to choose from. The wedding package options are pretty generous for the price, and being able to source most of our vendors (linens, food/drink, cake, flowers) directly through the hotel saved us a lot of stress, especially since we were planning from afar. I honestly cannot think of one negative thing to say about our experience!! They are true professionals who do all they can to make sure your wedding is a special event.

gave me a natural, yet elegant look. It was awesome, and I would definitely recommend Abbie for make-up application.

d queen for the night. We had breakfast in bed the next day and were well taken care off. This is a place where you can create memories!

redibly service-oriented. We booked our wedding about 18 months in advance, and though the original catering manager left halfway through our planning, they made sure the transition was seamless. We worked with Michelle Gilette, who was a pleasure to work with. They were accomodating and always helpful and responsive. On our wedding day, Michelle made it so I didn't have to stress one bit-- she even carried my train up the escalator before we entered the reception. She made sure that we ate dinner and had a great time. Couldn't be happier with how our beautiful night turned out!

ny of the girls that came had never gone to high tea there before, and that it was a great experience for everyone. Make RESERVATIONS for sure if you wan to go!

d seeing the historic side of Denver, and the hotel was absolutely stunning with its winter decorations. Our event planner (Mary Hawley) was fantastic, we loved working with all the hotel staff, and it was a great place for easy wedding planning: flowers, AV, decorations, catering, etc. were all available through the hotel, so we didn't have to worry about coordinating different vendors. On the day of the wedding we were thrilled with how everything turned out--the tables were set up perfectly, the food was fantastic, and everything just looked beautiful. We highly recommend The Brown Palace!

room, the food, the flowers... The service was impecable and the evening flowed perfectly. Everything was taken care of! It was so easy and incredibly elegant. We were married New Year's Day so the whole place was decorated for the holidays. It was spectacular!

ed great both in person and in our pictures. There were no hidden costs and their packages were very inclusive. We are really glad that we picked the Brown Palace!

package options were a real plus. I loved not having to figure out how to work with and coordinate a bunch of different vendors, everything was in house! We had such an easy time planning our wedding there. Mary our in house coordinator was so helpful. As we got closer to the date she would even email me if she was taking a few days off so that I wouldn’t get stressed if I didn’t hear back from her in her usually timely manner (usually I got a reply email within 2 hours of asking a question!) The food was amazing, the staff bent over backward for every single one of our guests and everyone was so nice! They even made sure to serve kids their meal (and sparkling cider for toasts) a little before everyone else so they wouldn’t get bored and fussy, (parents loved this!) Everything was set up beautifully, efficient and we had zero hiccups. They didn’t even blink an eye when we wanted our dog at the wedding, it was so smooth I highly recommend them!

id her job very well, but she was cold as ice and not pleasant to the Bride. If you go with the Brown and get Mary, have a mom or the Groom work with her. She seems to have the opinion that all Brides are bridezillas and treats you as such. The centerpieces are included with the price of the reception, but the flowers included are disappointing; you have to pay extra to get full centerpieces, but it's worth it. The flower shop was very frustrating because they are pretty much non-responsive and you have to stay on top of them. It took 6 weeks to receive a response on a time to do the consult and another 4 weeks to receive the bid. When you get the contract with the pricing for your event with the Brown, they do not include tax and gratuity. We got a big surprise when we went to pay the final bill at it was $3,000 more than we had budgeted for based on the contract price. All in all, the reception was beautiful and our guests had a blast.

well trained staff had it all covered!