I don’t think I could recommend Cake Hag to anyone I know. We ordered a Wedding Cake and a Grooms Cake, and each of them had a problem.
Our Groom’s Cake was quite complicated, and while they did their best to recreate it, it took several hour...
s of explaining during the consultation, followed by multiple emails back and forth, and diagrams from me to get them to understand even the basic shape of the cake. The resulting cake was reportedly tasty (I didn’t have the time to take a bite, unfortunately), but it lacked the attention to detail the cake really needed. Not to mention, the Grooms Cake was 4 hours late into the reception, which meant a lot of our guests had already left before they could try it.
For the Wedding Cake, we’ve chosen a cake Cake Hag had done in the past with minor changes to fit our colors. What arrived was nothing like the picture, and the flowers that we had bought to place into the cake (which Cake Hag explicitly told us not to attempt to put into the cake) were not deployed. The cake also wasn’t as moist as it was during the tasting, though this could be because the cake had to survive hours of being displayed, so maybe the cake was colder.
I’ve already emailed them regarding these issues and asked for compensation for at least the flowers that I had paid since I did feel silly for paying for something that I didn’t use. But, they gave just gave us a reason of “well we were really spooked by a homeless man who accosted us” (which… if you’re from Atlanta, that’s not very uncommon, so you should have an idea of how to deal with that...) followed by a fervent defense using the contract. While I suppose I should’ve made sure every, single, tiny detail was correct in the contract (up to, and including, the exact, pinpoint location of the flowers, it seems), it’s unfortunate that Cake Hag was the only vendor we worked with who did not take enough care or attention during the consultation and the follow ups to make sure a clear understanding and expectations were set. Also, on the day of, they made zero attempts to contact me or the bridesmaids to give us an update on the status (especially the late Grooms Cake). In fact, we had to give them a call 2 hours in, and they had responded with a simple “we’re on the way,” and was several more hours late.
In their defense, they did offer a free anniversary cake in hopes of making it up, but considering we don’t live in Atlanta anymore, I didn’t take the offer. Besides, what if they messed up that cake too?
Oh! And if you do end up using their services, expect to hear terrible story about us. They were very eager to let us know of a previous contract they’ve had before where the client “wasn’t reasonable.”