The Carriage House by Walters Wedding Estates

but she had no knowledge of this meeting. She would not return calls and emails from the florist or the DJ. Another coordinator was assigned to her fir the day if the wedding, Hunter. Whether Valerie did not inform him of things, I don't know, but he was nice but pretty clueless. We had to tell him the morning of the wedding all the people who were walking and in what order. Servers were nasty to guests who wanted more food. 30 min. after everyone was served there was a TON of food left, yet they were stingy on portions. Had to ask for a ladder to be removed the day of the wedding. No attention to detail and really did not make us feel welcome or special. I think because my son and DIL are soft spoken people, they took advantage of that and did not give them the attention they deserved because they didn't complain. Squeaky wheels get the grease here I guess. They should be thankful I wasn't in charge, but that's not the right way to treat a couple. That said, the place is beutuful, that's why I gave 2 stars if you can dream with the horrible customer service!

response regarding anything. The week of the wedding, I spent three hours on the phone trying to get ahold of anyone to confirm several items that the venue had not confirmed yet. The wedding was okay. The food was dry, and there was not enough dinner and appetizers for the guests. The wedding I attended this weekend was a disaster from start to finish. The coordinator was swapped at the last minute with no warning. Since I’d had experience with this venue, I asked the initial coordinator if she would see this event from start to finish. She promised me, the bride, the groom, and the mother of the bride that she would be there the whole time. She was not. She also apparently did not pass off any of her notes. Her replacement was unprepared and seemed very new to events in general. She did not help the mother of the bride with any of the boxes of decor brought in. I had to move them from the suite to their setup locations. I had to instruct her where everything went because she would not come to the bridal suite to get instructions from the mother of the bride. The coordinator did not know the table layout, the order for speeches, or how many of their own staff would be working at the wedding. Again, the food was unacceptable. We were told that no decor or cars could be left overnight to be picked up the next day, as there was no event, therefore no coordinator to open the building. That was a lie. Guests had changed their plans and the parents of the bride scrambled for no reason. Finally, cleanup was a disaster. The coordinator refused to begin cleanup until the exit (we asked). That meant that the family of the bride had to wait around an hour after the exit to get their items, such as family photos, items from the centerpieces, etc. Long story short, this venue bills itself as an all in one provider, and they truly are not. I would recommend hiring your own vendors and just using the space, as it’s truly lovely, but the staff is absolutely unprofessional and untrained.

nt. It went very smooth, even though I was a bit nervous at first! We had two fabulous staff members help with our big day, Cheryl and then Phoebe. They were both so responsive whether it was through email, the venue portal, or by phone/text. They were very knowledgeable and answered all questions I had. They gave some insight as well to things we were considering for our big day. The day of wedding team did a fantastic job cleaning throughout the night, setting everything up prior to the ceremony, their time management was wonderful, and the service was amazing! There are so many photo opportunities at The Carriage House like the adorable Siptini bar option, the vintage red pick up truck, the white tree swing, inside and outside the chapel, and the white double doors in the garden. This was the first and only venue we toured, and we fell in love with it instantly! I highly recommend The Carriage House for a wedding venue!

included and my questions and concerns were answered and the wedding was lovely.

her older bother and sister. The venue was beautiful and the service top notch. Cheryl gave it that personal touch that made me feel like family.

ith no decorations. They gave us excellent referrals for vendors. They kept us aware of payment schedules and updated. The staff was great on the wedding day. I can’t think of anything to complain about. We did beer and margaritas and the margaritas was very good.

sther, enjoy your day. We got it from here." That made our special day much more enjoyable. Thank you for everything!

l the music accommodations the DJ needed to make the ceremony flow as smooth as possible. Day of staff was on top of it and so genuinely kind and interested in creating the best experience possible for the wedding party and families. The Siptini (alcohol beverage truck) for the cocktail hour was an elevated addition to the cocktail hour and the overall bar service was professional, efficient and it was a huge added bonus that all guests could use glassware for their wine and water. The reception hall was gorgeous without needing to add too much decor which made it so much easier on the planning side. We would have given it 5 stars, but the only hiccup was the gap of communication a few months leading up to the event which we understand was likely a result of the Carriage House going through an acquisition with Walters Wedding Estates. Our biggest barrier was trying to get ahold of someone a few months out, but once we were a month out our month of coordinator provided by the Carriage House truly took care of everything in an incredibly efficient and enjoyable to work with manner. Overall, this venue was a dream for our wedding day and I truly couldn’t imagine it being anywhere else. There is so much value in this venue because of the elegant beauty, spatial accommodations, intentional & friendly staff plus so much more!

ere!

glamorous. However, The Carriage House was able to deliver on them all. Jennifer Tom, was our wedding planner extraordinaire we contracted for her full-service. She took us to see 3-4 venue options, she asked the questions we did not know to ask, advisor on our decor and floral decisions as we met with each vendor. We settled on The Carriage House. The beautiful chapel with scenic backdrop invited a spirit of reverence. The reception barn had chandeliers that created glamour . The bonus was having all inclusive vendor options. Our vendors were great in transforming the reception barn with glamorous decor, great meal, beautiful cake and FANTASTIC DJ. The rain put a damper on our plans for an outdoor cocktail hour and we had to make adjustments, but who can control the weather. When you have rain on wedding day that’s good luck for marriages! :- ) We thank the Walters Wedding Estates staff for their support after their acquisition of The Carriage House. They worked through our many questions, challenges during the transition we experienced in a professional way to ensure we were satisfied. They honored our contract and we were good to go! My daughter's vision came true at The Carriage House. It’s a beautiful rustic glam place. Dr. Cheryl Beal Anderson

mall hiccups came up, she handled them and we were grateful! From the time of our final meeting to the day of the wedding she ensured we had everything we needed.

wife and I signed with the Carriage House it was under private ownership of a couple. We signed in around June 2020. At some point in mid 2021, we learned that the venue was sold to a corporation. Fortunately for us, the new corporation honored our original contract that we signed with the original owners. We got a very good price on the venue rental and our alcohol package. I do not know what the new prices will be under this new management but we got very lucky that we signed before inflation really ramped up. After we learned the venue had been sold, communication was very difficult for awhile. Now, everyone should keep in mind they were in a transition process of taking over the property. Eventually, after a few bumps in the road, we did manage to get a conference call and get everything hammered out. The three most important things I will tell prospective clients is keep all your receipts, stay on them (management), and ask lots of questions. Once we got to our wedding day, it was absolutely beautiful. Everything was set up as promised. Cheryl was our day manager and her assistant was Hunter. Both of them were absolute rockstars. Any questions we had or things we needed help with they were immediately available. They knew how to help but didn’t try to take over and dictate our wedding. They truly are hometown people who know how to connect with others. The bar staff was fantastic. Those guys were down to earth, talkative, and knew how to make every drink we wanted. They did exactly as I wanted them to and were fun to be around. Overall, this venue is a major go. I was going to give this a 4 star review due to the communication issues with corporate but Cheryl, Hunter, and bar staff saved the day and earned that extra star. This is a 5 star venue and staff and I would highly recommend the Carriage House to any couple looking to make their wedding day special.