The Venue itself is beautiful, Catering was great, Pricing is also very reasonable. It marks all the checklists: beautiful ceremony site with a fountain/pond and plenty of greener...y, cocktail area has plenty of tables/places to sit indoors and outdoors with a great view; bathrooms are very clean with enough stalls; and bridal suite is huge, with a view and a lovely area to hangout/get ready! We worked with Melissa and Lilly throughout the planning process and are ultimately happy with the outcome. With each meeting we went over specific details of our wedding event from table cloths, to the day of timeline, what was left on our checklist of vendors, etc. The day went smoothly with their guidance during the planning process. As first time (and last time) wedding planners, it is always nice to have some feedback from someone who is experienced, I would say Lilly was much more helpful with this.
We had a good, but not a perfect experience with some room for improvement, so taking one star away because of this.
1) Responsiveness could have been better: many times we would have to call/email for followup if we didn’t get an initial response from an email/voicemail left.
2) Communication: We were nearly double charged a $3000 payment. After a phone conversation with Lilly to agree to the charge, a couple days later I received an email from Melissa requesting permission to charge my card for the same payment. Likely an honest mistake due to lack of intercommunication, but not to be taken lightly.
3) Organization: We had scheduled our rehearsal several months in advance (around the time we booked the venue). Many bridal party members had planned around this date/time. We found out about a month and a half before our event that another wedding was booked at the same time and had to reschedule the rehearsal. Unfortunately, some members missed the rehearsal because of this and plans for that day had to be shuffled. Again, likely an honest mistake, but likely due to some lack of organization. We would have appreciated being notified much earlier so that the participants could plan accordingly. We definitely appreciated the complimentary upgrade with the chargers to make up for this!
4) Follow-through: Overall our wedding day event went very smoothly. The only moment that could have been handled better was the transition between cocktail hour and reception. During a prior meeting, Lilly emphasized the importance of sticking to the schedule so that we can squeeze in sunset pictures and discussed her role in making sure this happens. Naturally, this set up some expectations from myself, the photographer and videographer. However, Melissa and Lilly were nowhere to be found during that time! My MOH had to start shuffling guests herself
5)Transparency: We asked for a summary of charges/receipt from the open bar, our credit card was charged but we never received even a receipt, still waiting to this day.
A tip to brides!
Keep in mind the Bridal party cannot use the Bridal suite until 12pm, I wish we could have gotten ready at the venue, but we had to book a hotel to get ready as our hair/makeup artist needed to start around 8:30am to make sure everyone would be ready by our first look at 2:30pm. The bridal suite looked like a great place to hang out with bridesmaids with snacks and champagne to enjoy, but we didn’t really get to use it.
TLDR: Overall, very happy with this venue! Good coordination, but some room for improvement.