The Clyde Venue

staff and vendors go above and beyond expectation to make sure every event is a success. I feel inclined to provide you with a reminder of our policies that were covered with you on several occasions leading up to your big day, including the contract that we mutually agreed upon. Although you booked an all-inclusive package, there were some concessions that we made in terms of personalization in order to provide you with your wishes. It is understandable that you were disappointed to not have every customization on such a monumental day and having to be told 'no' because it was either out of budget or against our policies can be a difficult word to hear. As a reminder, some of the things that were outside of the normal contract and against our professional advice included: The use of a trolley outside of our contracted trolley provider. You chose to hire a different trolley service after our conversation stating it would breech our contractual agreement with other vendors. We do not have approval to use the transportation provider you chose. When confronted about this breech in contract, you were not 'verbally threatened". You were simply asked what you didn't understand about our prior conversation on the matter. After performing hundreds of 5-star events over the past several years, from experience and as the professional, we recommend food for a guest count size over 75 to be station or buffet service rather than plated. This was discussed in each catering and planning meeting. When you chose to do a plated event, our catering vendor did everything in his power to make this happen for you. As the venue, we even asked our non-waitstaff to assist in the delivery of the food to ensure everything was delivered expeditiously, which we achieved, and at no extra cost to you. If you were unsatisfied with your food, I apologize, however as a venue without a kitchen, this should have been communicated to the food vendor during your initial tasting. As an eco-conscious company, we look for every opportunity to not waste materials. Concerning your flowers, when florals are left at the venue, we have a policy to repurpose the flowers so they are not thrown in the garbage. Sometimes we use them for decoration for a future event and sometimes we deliver them to other people to enjoy. Most couples are happy to know their beautiful floral choices are being used to the benefit of someone else rather than being thrown in the garbage. Our bar is fully stocked with beer, wine and liquor. In your event, you chose to supplement the regular stock with a specialty wine that we do not normally carry. Unfortunately your guests didn't care for that option and based on the budget, this was a concession that was agreed upon upfront. While we understand that each event is a celebration all about you and your guests, as humans, we expect a level of respect to be given to our staff. When they are treated less than human, we will step in to safeguard the treatment of our staff's mental and physical health. Calling them 'showgirls' and telling them they're incompetent and should be fired is highly inappropriate and not condoned. This event has served as a reminder to our staff that sticking to the contract is a must moving forward. Rather than having made so many exceptions and trying to come up with ways to please you while keeping within budget, we understand that while hearing the word 'no' can be difficult, it is sometimes necessary in order to maintain our sanity and professionalism. For this reminder, we thank you.