I will start off by saying this is an absolutely beautiful venue, and I wish that my experience had gone a lot more smoothly. It probably would have, had I gone with another coordinator besides Lorah.
VHC requires a separate hired event coordi...
nator to be present. Lorah suggested we hire her for ours. Throughout our planning process, she was great. Until we got closer to the day of. She mixed up our rehearsal date. A few days before our wedding, she told me to decide if we were going to have an indoor or outdoor ceremony because it was going to rain. I had been checking all week and there was no rain in sight. I had to make sure she had the right date set for our wedding after all of these mix ups. I wasn’t the only one who felt she was a bit unorganized and flakey. A few of my other vendors who had met Lorah felt the same way.
I paid for early access on our wedding day. We arrived on time, and were able to get into the building because our decorator was there. Otherwise, we would have been waiting outside for Lorah to let us in. She asked me many details which we had already gone over during our final meeting, and I felt extremely overwhelmed and upset that I had to deal with all of these questions on top of getting myself ready. Every time I sat down, I felt that I was being pulled aside by her for questions. She also told me her only responsibilities were to set up our place cards, and a few frames in the shadow boxes. Everything else she did as a “kind gesture.” I have worked on a lot of weddings myself. Most coordinators will do whatever they can to help out and help ease any stress, but she complained about everything. My bridesmaids had to step in and help with a lot of details because we had such a tough time tracking her down all morning.
What frustrated me the most, was that she got our table numbers completely wrong. I had sent her an updated chart a few days before our wedding. She responded, “No Problem,” but on the day of she used the old chart I sent her, and tables were totally mixed up. Even though we spent days working on our seating chart, it was completely rendered useless because she used the wrong version. We had elderly family members who thought we didn’t save a seat for them, and it reflected extremely poorly on me and my husband. We received all the backlash for Lorah’s mistake.
After our wedding, I sent her an email expressing how disappointed I was with the way things went. I hoped she would take ownership for these mistakes, and learn from it. But instead, she listed every single thing that went wrong on my wedding day and blamed me and my bridesmaids for all of it.
She even claimed that I copied her daughter’s wedding design. In her words exactly, she claimed I mimicked her daughter’s wedding design except she used higher end linens, better floral design, an up-scaled photo booth. She also told me that her “daughter’s wedding would be impossible for someone to “mimic exactly.”
I was shocked by her response. Lorah and I never discussed any design details together, and I had created my wedding vision with our decorator. I was simply trying to let her know why I was disappointed with her services on our wedding day, and instead of apologizing for her mistakes, she attacked me, and I saw how truly unprofessional she could be.
Again, this venue is beautiful. But do yourself a favor, find another coordinator who will actually help out on your wedding day instead of causing unnecessary stress.