John did an exceptional job of convincing us to use his services for our wedding--spent a great deal of time on the phone, too much in fact. It was a bit overkill. That being said,... I expected a lot better than we got. We feel that the DJ must have been too young for our age group (mid 40s), when we spoke to him prior to the wedding he did not know who some of the artists from the 80s/90s were, but he convinced us he knew what he was doing and knew what to play! He did not keep the dance floor going, even after the groom asked him to change the music to get things going. He neglected a few things from our itinerary that were quite important, a shout out to an uncle and a song dedicated to him, the shoe game, announcing (clearly) an activity outside during cocktail hour that we paid extra for. He asked to shut down the activity early, to which we responded "no, please announce that it is going on again, so people know what is going on!" We were later told by several guests that they had no idea what he was saying and didn't know about the activity. In addition, nobody understood him as he announced the bridal party.
We also used The Crew for our photographer. He was a great guy, great to work with, and he worked a lot of hours, but we were disappointed with the results. We had given him a list of photos to take, and he guaranteed he had it with him and would get to everything. After receiving our photos back, it appeared that it was just a huge photo dump. I'm no photographer but they did not seem edited at all. There were several hundred repeats (which would be ok if we had everything we wanted), a ton that were just blurry, some that were of nothing at all. Lighting was not considered in a good portion of the outdoor photos (ie. half the bridal party was facing the sun, while the other half facing shade, so looked very odd), and last but most importantly, a few of the most important photos were skipped altogether. A photo of my deceased mother's chair sign with the rose I set on it during ceremony (and the act of doing so), a photo of the entire group of guests using a drone was promised and not delivered, the flat lays were presented to him and he skipped taking that photo, and there were very, very few family photos.
Overall we were not impressed. This company has a lot of great reviews, so we would like to assume we just got an inexperienced and indifferent DJ and a forgetful photographer, but that doesn't change the fact that the day is gone and can't be redone. We are disappointed.