As beautiful as this venue is, I highly recommend NOT choosing this as your event space. As a Bride, the planning with the Crystal Ballroom event staff became an unorganized nightmare. Please see details below.
-We signed the event agreement:...
-Wedding date: September 24, 2016
-Our event coordinator resigned at the end of July 2016 and the Crystal Ballroom failed to inform my husband and I until September 6, 2016...2 weeks before the wedding
-Our emails throughout part of July, August and beginning of September went completely unanswered which included inquiries regarding payment, decor and logistics questions, etc
-The new hire contacted us via email on September 6 (she informed us that she had zero experience working with weddings)
-The venue misplaced all of our wedding plans and details which resulted in a last minute meeting on September 8th to re-plan our wedding vision. At the end of this meeting, the new hire, Liz, informed us that she was taking a vacation day on the day of our wedding and the FOOD and BEVERAGE manager would now be overseeing our wedding....day-of coordination, decoration set-up, ceremony, room flip, cocktail hour, reception and eod procedures. (After bringing me to tears the new hire cancelled her vacation to be at the wedding)
-The rehearsal was unorganized and seemed as if there was noone leading it
-An hour before the ceremony, I, the Bride was humiliated as I had to beg Liz to set up the ceremony décor as originally planned.
-The head table was missing 2 chairs and place settings
-The Maid of Honor was never served a salad
-The guests with celiac disease had to request gf bread
-The pastry chef had no idea that 16 cakes were being delivered that morning
-During the wedding reception, the coordinators approached the Bride and Groom at the head table asking questions regarding how to cut the cake and who to serve it to
-The event coordinator left the venue with the keys that unlocked the closet where the DJ's equipment was stored, causing him to have to return the next day.
-The event staff used our personal decoration boxes as garbage cans. We had to empty food chunks, beer bottles and garbage out of our personal belongings.
This is an overview of the stress we had to deal with in the 2 weeks leading up to our special day. I would not wish this on any Bride and hope this review provides some insight as to what we went through with this venue. What a shame... as mentioned before, this venue is beautiful.