Every part of planning our wedding day here was exactly how it needed to be! We couldn't have asked for better service. We had our ceremony and reception in the Crystal room with a room-flip in between while we all had appetizers and cocktails ...in the bar/lounge area. Our guests raved about the beauty of the venue, the service of the staff and how great the wedding was. It's somewhat embarrassing, but we had a bit of a scare when we thought the marriage certificate got thrown away - but the staff actually had somebody get in the dumpster to search for it! If that's not service and willingness to do anything for your customers I don't know what is! We worked with various contacts throughout the process, and I was impressed with the hand-offs they all had with each other. Each person new what was going on when they had to step in for each other. The food was fantastic! The only things you have to be aware of are that you can't be guaranteed a rehearsal date/time as they may have the venue rented when you need it. You also may have another event going on in another room at the same time you are there (though we did not) and the Crystal Room is cooled with an older AC, so you won't be frozen out of the room by any means, but we were comfortable. It's truly a hidden gem you must see!