The Dessy Group

recommend!

bridesmaids gowns in June 2021 for my wedding in October 2021. Orders were expected to ship mid-September. Come September, no updates from Dessy, so we reach out for tracking information. Imagine our surprise when Cindy Dessy replies that their factory shut down, our gowns are not in production, and they will not arrive in time for the wedding. Let me clarify: Dessy did not attempt to contact us about this when the factory shut down, they waited until WE ASKED THEM, with only 5 weeks to go until the wedding. Cindy Dessy gave me a call, and I expected to discuss a solution. Instead, Cindy listed out excuses, met my concerns with condescension and hostility, and showed no empathy or remorse. It became my job to keep the call on-track and find a solution. Cindy only apologized once - at the very end of the call, as she hung up. Dessy offered to replacements from their domestic stock - gowns in the same colors, but not the styles we had chosen. While not ideal, it was a solution, and Cindy assured me the gowns would arrive on time. But the gowns that did arrive were defective or mishandled. One gown meant to ship to New York was instead shipped to New Jersey - to a town that doesn’t exist. Other gowns arrived with unraveling lace, torn skirts, and bleach stains. Some gowns could be salvaged, others couldn’t, and we had to turn to other retailers. (Brides, may I recommend Lulu’s and Amazon?) Dessy should learn from this, reevaluate their business practices, and offer professional development training to Cindy. But I do not expect them to do so. Instead of learning from the pandemic, they made its uncertainty and chaos their business model. Brides, RUN AWAY from Dessy - they will not meet your expectations, even if you expect the bare minimum.

sses. Even though the initial communication caused a bit of panic, after working with Iris we were able to get all the dresses in time for the wedding with enough time for alterations.

ating that “they cannot fulfill her order due to COVID regulations”. So now, she is stuck without a bridesmaid dress. All of my girls ordered the color amber sunset in Lux Chiffon and they all came in on time and were beautiful. However, the bridesmaid that does not have her dress now has to worry about finding another one off of a different site, and we’re hoping it’s the same color. I am So upset with dessy. I’ve tried calling, no answers no matter how long you wait or call, they actually hang up the phone on you. She cannot get another dress from dessy because they take 24 weeks to ship. So what is she supposed to do, Dessy? As the bride, this is very annoying because now I have to worry about one of my bridesmaids dresses looking completely different than the rest of the dresses. They said they would give her a coupon. That does not help when my wedding is less than 2 months away, and Dessy screwed us over. Not happy at all and I would really appreciate a response in order to fix this issue, because my bridesmaid did everything she was supposed to by ordering her dress ahead of time, and Dessy did not do what they were supposed to do

d easy to work with via online.

oose from. I chose the color and fabric and let the girls choose the style that best fit them, after all they were paying for the dress. They were all happy with their dresses and they wore well. I loved that each style had their own size chart. It really helped to keep alterations to a minimum. With the exception of my pregnant Matron of Honor, most of the 8 girls only needed the hem done. My only issue was they were delivered after they date they had originally said. After several weeks of going crazy trying to find ties for the groomsmen, I checked their website to see if there was a men's line/company. To my surprise, they had also sold ties, made specifically to match the colors of their dresses. I ordered them, those arrived quickly! I had an issue with one tie that looked terribly creased, I reached out to customer service. They asked me for a photo and they quickly shipped out a new tie, free of charge the next day, no need to return the defective one. Great experience and customer service