The District Event Center at the Best Western

Horrible management!!! Just got a new owner very unorganized. Double booked our wedding date cancelled 6 months before our wedding. Didn't offer any assistance or help. Horrible communication I would try to email the manager Rob and there was plenty of time with no response or follow up when he stated he would call or email back. Very sketchy how they run the business. When he told me he over booked our day didn't even ask us to come in just told me over the phone. Also when I asked to meet in person to go over our option at this point he made it very clear that we were an inconvenience and a bother of his time. Would really rethink booking here if you want your wedding to be anything that you would hope it to be. This place will offer nothing but more stress, and causing you to constantly follow up with the event manager as he doesn't do that himself.

"You get what you pay for." - The truth is, you don't always even get what you pay for. The main theme here to ask yourself is "Is this important life event for family worth putting in jeopardy?" Even when you have a signed contract and are over a year away and think there's no possible way this could go wrong. It can. Have you trusted in the right people to take care of you if it does? The District shouldn't have had our trust. They did not follow up on emails in a timely fashion, when they responded it was short and uninformative, our event was double booked and there was no face to face discussion with both of us present. The event manager called my fiance and informed her over the phone that we were out and had to find a new venue. They gave us a choice, leave and get our deposit back or for a small reduction in cost we could move all our other components to fit their schedule after their mistake. There was zero assistance in mitigating their error, no offer of assistance or connections to another venue, no empathy. We were met with apathy and indifference. Poor customer service and management are not something that you have control over. You do however have a choice in a venue and finding a place that has a reputation for ensuring your value as a client is paramount. The service aspect of The District is non-existent. If you book with them, you'll have to demand responses and follow up on every communication you put out there because to them you're nothing but $$$ and they don't care about you and certainly don't care about your wedding. Consider how this decision impacts the person you love more than anything else. To see my future bride sobbing, in such a state of deep and utter shock and anguish - it's something I do not wish upon anyone. It's a pain and suffering that will subside but in that moment nothing can solve it. Think about that when you're considering a venue. Consider alternatives.