Welcome to The Dress Shop
AWARD WINNER (10X)
Thanks to recommendations from couples on The Knot
WHAT WE OFFER:
Our goal is to create memories you will cherish for a lifetime. We do this by creating a one-on-one personalized experience for each bride, complete with a private bridal suite, dedicated stylist, and an appointment tailored to each specific bride. We offer appointments for up to 10 guests, with upgrade options available including champagne, catering and gifts for the bride. We can't wait to make your wedding dreams come true!
WHO WE ARE:
At The Dress Shop, we believe in empowering people by raising each other up, promoting each other’s sense of self-worth, inspiring confidence, and encouraging well-being. We believe everyone is beautiful, and we strive to ensure each bride feels that beauty inside and out while working with us. We believe that everyone deserves to have an uplifting experience in our store, including our brides, guests, and staff. Everything we do is designed to ensure that whoever walks through our doors has a memorable and positive experience every single time.
OUR MISSION:
Our mission has always been to lift people up and make them feel their best. But recently, a larger calling has come into our awareness that we can’t ignore – the need to give back in a bigger way. The need to change the world and help the people who need it the most. And we can’t think of anyone more worthy of being saved than the women and children being trafficked all over the world.
While we can’t save these victims ourselves, we can donate crucial funds necessary to allow the heroes of this battle to continue their rescue operations. That’s why, since 2022, we have been raising funds to support human trafficking. Now, $100 for every dress sold* is donated to saving those who can’t save themselves: children and women being trafficked.
By supporting Operation Underground Railroad, we are able to make a difference – to put a small dent in the 32 billion dollar-a-year sex trade industry. To learn more about this incredible operation or to make a donation directly to them, visit their website.
*$100 donation is valid for full priced new gown orders only
Woman-owned Business
+11 years in business
10 team members
Prices & packages
No pricing details yet
We’re here to help! Find other vendors that suit your budget.
Continue browsing vendors
Details
Accessories
Hair Accessories
Headbands
Pins, Combs & Clips
Tiaras
Sashes & Belts
Veils
Dresses
Wedding Dresses
Fashion Services
Alterations
Bridal Stylists
Dry Cleaning & Preservation
Plus Size Available
Private Appointments Available
Awards and Affiliations
Any questions?
Availability
Reviews
4.8
out of 5.0212 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
The Dress Shop garnered high praise from multiple reviewers who had exceptional experiences finding their dream wedding dresses. The staff, including sales associates like Christy, Jessie, and Cece, were described as supportive, kind, patient, and professional. Reviewers appreciated the inclusive and welcoming atmosphere of the shop and the personalized attention they received during their appointments. The Dress Shop offered a wide range of dress options, accommodating different sizes, styles, and budgets, making it a highly recommended destination for brides-to-be seeking a stress-free and memorable dress shopping experience.Review photos
Showing slide number 1 out of 9
- Top reviews
- Newest first
- Oldest first
- Highest rated
- Lowest rated
Sort by
Madison S
5.0
5/01/2025
I was absolute blown away away with my appointment at the Dress Shop. Everyone was so encouraging and helpful and made the experience feel like I was the prettiest bride in the world. They helped my dream dress become reality! I was able to bring everyone closest to me and they accommodated my large group. They also included them in the process by letting us all pick dresses for me to try on. I cannot wait to get married in the beautiful gown I purchased from them!
Casey H
5.0
3/16/2025
I had an incredible experience at The Dress Shop picking out my dress! I visited twice, first with Sarah, then with Carol, and they both were so supportive, kind, and professional, which was just what I needed to feel excited and not self-conscious about trying on dresses in front of people! I never felt rushed and felt welcome to try on as many dresses as I liked until I found my dream dress! I appreciated both I loved that their VIB package made me and my guests feel special with a delicious charcuterie board and mimosas! The dressing room was also beautifully decorated and chic! The Dress Shop allowed me to make a wonderful memory of choosing my dress with family around me. Thank you, The Dress Shop!
Any questions?
Kathren B
5.0
3/01/2025
I had Jessie as my sales associate and she was fantastic! She knew exactly what my vision was and helped me find my dream dress very quickly! They are upfront with pricing and have so many beautiful options in a variety of price ranges. The whole staff was super friendly and encouraging. I am about a size 12 and they had a large variety of sample sizes on the floor.
Stephanie A
5.0
1/10/2025
I had the BEST experience while shopping for my wedding dress! Everyone was so attentive and they truly made the whole experience magical. I was treated like a beautiful bride and I would highly recommend!
Kayla G
5.0
1/01/2025
I LOVED my experience at The Dress Shop. I was so happy with my whole experience there along with the whole atmosphere and ladies who were extremely helpful for me to say yes to the dress for my wedding day! I am so excited to see it in person again! :)
Katie B
5.0
11/27/2024
I wasn’t expecting to say yes to my dress when I scheduled an appointment, but the entire experience exceeded my expectations and I’m thrilled I was able to say yes there! From the customer service to the store and dressing room layout to the off the rack dress offerings in my size for a quick turn around wedding, all of it was very enjoyable. Highly recommend taking a look at The Dress Shop!
Brittany H
5.0
11/12/2024
Although I did not find my dress at The Dress Shop (I had a particular style in mind), I am still giving a 5 star review because I had a great experience. I worked with Isabel and she was SO amazing. I was nervous going into my appointment because it was my first one and I did not know what to expect. It was truly everything I had imagined as far as the experience, except for not finding my dress. Isabel made me feel very comfortable and was not pushy at all. She did her best to help me find my dress. The store was very nice as well. I would recommend.
Carina G
5.0
11/07/2024
I cannot express enough how incredible my experience at The Dress Shop was! From the moment I walked in, I felt welcomed, supported, and truly listened to. The staff went above and beyond to ensure I had the perfect gown for my big day. They were patient, kind, and knowledgeable, offering personalized advice and guidance every step of the way. I was a bit nervous going into the appointment, but the team immediately made me feel at ease. They took the time to understand my vision and helped me find the perfect dress—one that I absolutely fell in love with. I’m so grateful for the love and care they put into every detail. Thank you to everyone at The Dress Shop for making my wedding dress experience so special. You helped turn what could have been a stressful process into something joyful and unforgettable. I will always cherish the memories of my time there and recommend this shop to anyone looking for an unforgettable wedding dress shopping experience!
Kaylee D
5.0
10/09/2024
I had an amazing time at the dress shop. I highly recommend to any bride looking at dress shops to go here. Christy was absolutely amazing and made my experience perfect. I'm a bigger bride and didn't have any issues finding dresses to try on or that I loved. They only pulled in my budget and catered the dresses to what I liked. 10/10 recommend.
Alexa M
5.0
9/24/2024
I had the BEST experience here! I worked with Olivia, and she was so helpful, patient, and fun to try on dresses with. I couldn't have asked for a better day, thank you for helping me find my dream dress!!
Marina H
5.0
8/06/2024
The atmosphere here is amazing compared to other places I went to. Everyone here is very knowledgeable and professional. I didn’t have an idea of a dress I wanted but they helped me narrow my thoughts and find my wedding dress!
Tonya O
5.0
7/31/2024
The experience at The Dress Shop was a dream come true. I shopped during their one day only sale and found the dress of my dreams. The consultants went above and beyond helping me find “the one”. Once I found my perfect dress, they were so helpful in trying on different veils and accessories. The shop itself is beautiful, the environment is warm and friendly. No pressure to make a purchase. They truly made me feel as if I was the only one shopping during my time there. And the dress itself, stunning. Exactly what I was looking for. Can’t recommend this store enough for a beautiful gown!
Beth T
5.0
7/26/2024
I had such an incredible experience at The Dress Shop! The ambiance was elegant, yet comfortable, creating the perfect atmosphere for finding my dream wedding dress. The staff was exceptional-knowledgeable, attentive, and genuinely enthusiastic about helping me find my dress. They listened carefully to my preferences, offered insightful suggestions, and were incredibly patient throughout the entire process. I never felt rushed or pressured, and the team was always ready to make adjustments and provide honest feedback. I ended up falling in love with the top from one dress and the bottom from another. The Dress Shop was able to custom make my gown and took those two pieces and created my dream wedding dress! I highly recommend The Dress Shop to any bride-to-be looking for a magical and stress-free dress shopping experience!
Christine K
5.0
7/22/2024
The Dress Shop did an amazing job helping me not only find my dress, but after the designer made an error, they worked tirelessly to make sure the error was corrected in a timely manner. Highly recommend!
Alisa N
5.0
7/13/2024
I don’t even know where to begin! From the moment you walk in, you’re greeted by kind staff members. The shop itself is beautifulI! They offer complimentary tea and coffee for customers. Each dressing room was spacious and very comfortable. I brought 5 people with me, including my 98 year old grandma, and everyone was comfortable and happy!
I had my appointment today and found the perfect dress! My appointment was with Sarah and she was incredible! She was so sweet, fun, compassionate, and offered great suggestions. She paid attention to detail and was supportive every step of the way! She made the whole process super easy because I definitely was a little nervous and had no idea what to expect! I highly, highly suggest checking out The Dress Shop for any future brides! 🥰
KRIS B
1.0
6/20/2024
Ugh. I am an older bride and went to the Dress Shop sale day as my daughter had had a good experience with their sale back in 2019. My experience was completely different. The place was a mad house. We were first welcomed by a friendly stylist who we thought would be with us throughout the appointment. We saw her for maybe 10 minutes and then never again. Various stylists came in and out of the fitting room very briefly and with no continuity. We had a lovely fitting room for the first 15 minutes to try on 4 dresses with almost no help. We were then moved to what felt like a closet that was part of another dressing room, basically a curtain separating us and another bride. We tried on a total of 10 dresses with zero help while there. Thankfully my daughter was there, and put all of the dresses back on the hangers and did any zipping, etc. that I couldn't do. It's ok with me that we didn't find a dress, it's not ok with me how we were treated.
Response from The Dress Shop on 06/22/2024
Hi Kris – thank you for taking the time to leave us a review. When you book a standard br...
idal appointment in our store, you have a dedicated bridal stylist and an experience tailored directly to you – the appointment times are longer, we are working one-on-one with you, and we are helping you define and customize your perfect wedding dress. When you attend a bridal sale at any bridal salon, it is definitely a different experience. Our goal during a sale is to help as many brides as possible find their dream dress by shopping racks of our designer discontinuations at a low price. To accomplish this, during a sale, you are shopping with up to 10 other brides. You do have a private fitting room, but do not have a dedicated stylist. Instead, we work as a team to answer all of your questions, stopping into your fitting room to check on you, and helping you find your dream dress. You did book a 60 minute appointment with us. After 65 minutes, you were still trying on dresses and we wanted to give you as much time as possible to hopefully find your dress. The next bride had arrived for her appointment and was waiting on your fitting room. We explained that we would love for you to continue trying on dresses, but we needed to move you to a smaller overflow fitting room. Immediately after we moved fitting rooms, we checked on you and you said “I don’t want you coming into my fitting room again”. We checked in with you as you left to see if you wanted to keep the private appointment you had booked for later this month, and you declined. Thank you for taking the time to share your experience. We are truly sorry you didn’t love shopping at a bridal sale, and wish you all the best in finding your dream dress.
Misty E
5.0
5/31/2024
Cece helped me find “the one”
Everyone was super helpful and friendly but most importantly I didnt feel pressured to pick a dress.
Emily W
5.0
2/03/2024
LOVED this place!! Kate was our girl, she was so sweet! Great dress selection.
Larissa L
5.0
1/13/2024
They are all so nice and welcoming carol really fulfilled All of my wants dreams that I didn’t even think I had. Very accommodating and patient!! I Came in nervous and terrified being a plus size woman and left feeling like a princess and feeling so beautiful with my dream dress as well as the perfect accessories that match it. If you are looking for the yes dress I highly suggest going to see her
Jaclyn A
5.0
12/18/2023
Amazing from start to finish. The staff is incredible and will help you fall in love with your dream dress. They helped me settle internal conflict and completely reassured me that alterations could transform the dress I found into my vision. They did not lie!! Dorothy is INCREDIBLE. She was kind and patient. She absolutely made me confident that the dress would turn out to be everything I wanted and more. She spent months on my alterations and it was well worth it to change it to a completely strapless and backless piece. My dress was one of a kind and truly a vision. The before photos almost seem impossible compared to the end result. I can’t recommend enough coming here to find your dress and get your alterations!! Thank you to all who helped in this epic transformation!
Meredith F
5.0
12/03/2023
I went to The Dress Shop in November 2023, and they were so wonderful there. Cece worked with me and she was so supportive and helped me stay focused on what I wanted. I found so many beautiful dresses but ultimately she helped me customize my perfect dress. It was the experience I always wanted and I’m so excited to see my dress in a few months. I recommend The Dress Shop to any and all brides in the East MI area. They donate to help victims of human trafficking and they even offered to take off the deposit amount for the other store I was going to visit so I could cancel that appointment with peace of mind.
Maddison C
5.0
11/13/2023
Absolutely loved my dress. Walked into my first appointment telling them that I thought I already found my dress somewhere else, and sure enough this team found my dream dress in less than an hour. I happily said YES :)
Andrea H
5.0
11/13/2023
If you're a Michigan native, this wedding dress shop is a MUST. I was referred to them by a friend, and they were my very first dress appointment, and I was blown away!
If you're going, ask for Christy. She made me feel incredibly special, treated my family with immense kindness, and was immensely respectful and thoughtful of my budget. She encouraged me to try different styles on than what I had in mind, and I ended up falling in love with a dress that was totally different from what I thought I would love!
I'm making myself get through my other appointments at some different shops, but I'm counting the days until I can text my consultant and ask when I can come back in to see her & the dress for my final decision.
The Dress Shop is everything you could want out of a wedding dress appointment, especially if it's your very first one!
McKenna K
5.0
8/24/2023
I said yes to the dress!! This wedding dress shop was my first time ever dress shopping and I felt so comfortable and welcomed. I ended up leaving my appointment loving a dress but being a little indecisive of whether or not I wanted to go look at other places. Christy, who was helping me that day, told me to sleep on it and if I was still thinking about that dress the next day then I would know. She was so sweet and so helpful. I never felt any pressure from her to make any sort of decision. I did end up going back the next day and I am so glad I did. I would recommend this place to anyone and everyone. They have such a wide range of options and prices to choose from. Thank you to everyone at The Dress Shop for making my experience so enjoyable and I cannot wait to wear my beautiful dress on my special day!!
Becca R
4.0
7/10/2023
Absolutely loved my dress from here! The staff was very friendly and helpful! I purchased my dress during their spring sale, so the only downside was I felt that my “experience” was cut short. I wasn’t able to do champagne or the traditional “I said yes” photo because of the sale event. Overall I would recommend looking here for your dress!
Response from The Dress Shop on 07/13/2023
Hi Becca - We are so happy you were able to find your dream dress during our sale event th...
is spring! We do agree that a bridal sale (at any salon) is an extremely busy day - it is an amazing opportunity for brides to find their dream dress for less, and as a result, the appointments are much shorter so that we can give as many brides as possible the opportunity to find their dream dress for less. We did explain this in the introductory email you received when you booked your appointment, and we hope it all made sense and you weren't too disappointed. As always, we welcome our brides to come back in after the sale for accessory appointments or gown reveal parties for their families, where you can have that more exclusive celebratory experience with champagne, snacks, and an entire period of time dedicated exclusively to celebrating you. We would still love for you to come in and have that experience! Please let us know if we can help with anything else - we want to ensure you have the best wedding experience ever!
Madeline L
5.0
5/23/2023
The dress shop made my experience awesome! I do not live in Michigan, but all of my family and my husband's does so I flew to MI for the holidays and decided to go shopping while there since it was easier for me to come to all of my family. I knew I wanted to find a dress that day and there and they made it happen. We were getting married in FL where we lived so that was another thing to consider. I had a long list of must have and must nots. The dress I selected was from their collection and I loved that I knew no one in FL would have this dress. I loved my dress and veil, I felt so beautiful :)
Brittany B
5.0
5/10/2023
From start to finish working with The Dress Shop was an amazing experience. Everyone is super helpful and has such a wonderful and positive attitude. I always felt special and excited to be there from shopping there to all of my fittings! I would 100% go to here again to find a dress and I HIGHLY recommend Dorothy for any alterations!!!
Beth T
5.0
4/17/2023
Amazing help and a wonderful selection! I would absolutely recommend it!
Jaclynn O
5.0
2/21/2023
Had the best shopping experience at The Dress Shop and all my fittings! The store is beautiful and the consultants really listen when you give them your parameters. I went over budget but that was my mom’s fault for telling me to try on the dress I ended up with! The alterations ladies were amazing too my dress fit like a glove on my wedding day and the bustle was beautiful too!
Maya R
5.0
1/09/2023
The Dress Shop and particularly Carol are amazing. I made an appointment here at the advice of my sister. She had known a few friends who had gotten their dresses at this shop. I went in not expecting to find my wedding dress right away as this was only the second store I went to. When we walked in, both my mom and I automatically saw the dress I ultimately picked and fell in love with. Their dress selection is amazing and Carol is an amazing consultant and made me feel confident! She listened to what I wanted and helped to pull dresses that fit my taste. I was between 2 dresses and ended up having to sleep on it to make a decision. Overall VERY happy with the dress I chose and would highly recommend working with Carol.
Sarah S
5.0
12/13/2022
I always knew I wanted to have a Halloween wedding, but wanted to be sure to keep it classy and elegant. While planning, I had been a little bummed that there weren't more options with dress colors, as white didn't really feel right. Then I saw their instagram post a black dress - I knew that it was perfect - exactly what I wanted. Going to the dress shop was such a fun, easy experience with Cece (she made me feel SO comfortable and helped me not feel overwhelmed), and Thelma in alterations worked MAGIC to make my dress fit perfectly!! I can't gush enough about how wonderful everyone was at the Dress Shop! Day of, I received nothing but complements from all our guests regarding my dress, and even afterwards, our family continued to rave about how it just elevated the entire event to a new level. I adore my dress, and can't recommend the Dress Shop enough!
Melanie G
5.0
12/11/2022
I can't say enough good things about my experience at TDS. It was an amazing experience. Carol and the consultant working with her (I unfortunately can't remember her name) were both amazing! They really took the time to listen to me and my entourage and brought amazing recommendations after we did our initial shopping. They were so patient as I kept re-trying dresses to find THE dress. There was no pressure to find THE dress, but I had told them I intended to find it that day and definitely did. I am a plus size bride, so I was very nervous to go dress shopping. Carol especially was wonderful at making sure that I felt confident and comfortable. It was definitely an empowering experience and I am so excited to get and wear my dress.
Bethany V
5.0
11/04/2022
I loved my experience with The Dress Shop from start to finish! Carol was amazing and extremely helpful during the whole process. I absolutely love my dress!! I also really enjoyed the ring aspect of the try-on process. Of all the dress shops I went to, this is the only one that did a full glam look with my dress (think Say Yes to the Dress style).
Rachael T
5.0
10/17/2022
I had the best experience! Heather really listened to what I was looking for and it was the opposite of my other appts at other shops. She did not push dress styles I already tried and didnt like and there was no pressure to buy a dress THAT day.
My party was able to go around the shop with me and pick out dresses we liked on the racks to start the appt. Which was fun for us all and one of my group's favorite parts as no other shop was like that!
My favorite part was when I was in THE dress and she asked if i could see myself "frolicking through the redwoods" in it. Something I said off hand at the beginning of the appointment when I was describing the vibe I wanted. It was then I said yes to the dress! It was the perfect experience. The manager Cecelia was also wonderful to work with!
Kacie K
5.0
10/17/2022
I had the best experience ever at The Dress Shop!!! Cecelia was amazing and the most helpful consultant. She made it a fun and personal experience. The selection was a good size, and everything was beautiful. I would HIGHLY recommend because I said yes to the dress here :)
Danielle S
5.0
10/10/2022
the women here in general are amazing. the whole process. picking the dress, my alterations and customer service in general. they are patient and kind and seem to genuinely care about you having the best memories.
Kylie H
5.0
9/19/2022
I am so pleased with my experience with The Dress Shop! I only had to visit this store to find my perfect dress, they had a huge selection of dresses. The shop was so beautiful and organized. They also had the prices visible which was very helpful in finding a dress within my budget. Jessica was so amazing, I am pretty indecisive but she was so patient and brought back so many dresses to make sure I found the perfect dress for me! I will definitely recommend The Dress Shop to all of my friends!
Kristin G
5.0
9/02/2022
I went to several dress stores prior to coming to the dress shop and had 2-3 good options before I landed here. I wasn’t really sure which direction to go after multiple visits to other stores but Jessica helped me find clarity and ultimately I found the dress I loved. They have the dresses very well organized by type and price tags are visible so you know what your working with. She had me pick out a few dresses and then she also picked out some based on what she thought I was looking for - one of which ended up being my dress! She also helped me pick out a veil and jewelry while there which was extremely helpful and took off added stress later in the planning process. I feel like she captured exactly what I was looking for, something other places weren’t able to completely do
Shina A
5.0
8/13/2022
Really wonderful experience at TDS! The shop itself is beautiful, and I really loved that they allowed me to walk through and look at all the dresses and tag the ones that I wanted to try on. My appointment was with Heather, and she was so nice and helpful. I wasn't able to bring any friends or family with me to the appointment, so she not only pulled great dresses for me, but also helped me in and out of them AND helped me take pictures of the ones I liked. Cecelia, the manager, was amazing, and came in towards the end of the appointment to help me narrow down my top contenders. You can tell she really knows her dresses and knows all the right questions to ask to help a bride make these tough decisions. Even though I did not end up purchasing my dress at TDS, I would highly recommend them as a great place to shop!
Madeline H
1.0
7/13/2022
It breaks my heart to write to this, but I don’t want any other brides to be treated the way I was. My experience started off great- CeCe was so helpful in picking out my dream dress, paying close attention to both my words and body language in each dress. I loved them and decide to do my alterations there. Unfortunately my toe was stabbed and resulted in blood on my train (accidents happen, I was devastated, but understood it was no one’s fault). I got a call the next day explaining that my dress was being sent out for cleaning (great, it’s the least they can do). Still frazzled I didn’t think to ask if they were continuing to work on getting a new dress as they had said the day before since blood stains can never fully come out. Both my Mom and I called the next day to ask about it, get more info on what was being done with the blood stained dress, and try to understand better what was being done. Suddenly they could get a new dress, right then when I happened to be in the middle of a conversation with them! I do not believe that would have happened had we not both been pushing for it (no yelling, no name calling, simply questioning what we were being told, and thank goodness we did). Either way, I’m satisfied with the solution. CeCe tells me the dress will be in by my next alterations appointment and we can continue with everything from there. I called the morning of the appointment to confirm the time and that the dress had arrived. Good to go. When we walked in we were told that our remaining appointments had been canceled and they could no longer work with us because they felt disrespected by our previous conversation. Just hours after confirming my alterations appointment for that day. After they stabbed me and used Shout and water on my satin dress. Two months before my wedding. They didn’t even have the decency to tell me ahead of time, give me more time to find a new seamstress, allow me the dignity to not hyperventilate and cry in public. I understand the mistake they made was costing them a lot and they needed to try to cut their losses before having to offer me anything else for all that they put me through, but it was the most unprofessional, dishonest, and demeaning way to handle the situation. They may be able help you pick out a dress, but they will throw you to the curb the first chance they get if anything goes wrong.
Edit: I did not step on a pin in the hem. I was stabbed on the side/top of my big toe by my nail (the pin hole is still visible), so that would have been impossible. I was not moving when it happened. As CeCe so *respectfully* pointed out, yes it was my blood on the dress, but it was neither my needle nor my actions that caused it to be there. The staff reacted quickly to clean the floor and my shoe. It was not until I rushed to find someone after inspecting the dress myself that they did anything about it. At that time they chose to use cleaning products that should not touch a satin gown. I can't speak to what my Mom said, but I can speak to her frustration as to how it was being handled, the feeling that we were being lied to in an effort to save money, and and an obvious desire for this to have never happened. I did not receive a voicemail from CeCe, but I still called called to confirm my appt on 7/12 and was told that my alterations appt was set for that night and they had my dress. The was not just no indication I would not be getting alterations, there was positive confirmation that I would be.
Response from The Dress Shop on 07/13/2022
Madeline,
Thank you for taking the time to write about your experience. We want to help y...
ou clear up some confusion about your experience.
When you came in on Wednesday evening for your fitting and stepped on a pin in the hem of your gown, our seamstress was quick to act. Following the instructions from our designers on how to clean blood from your particular gown fabric, she brought out the product our designers recommend to clean the dress. Understandably, you and your mom were frazzled. Despite our best efforts to alleviate the situation and begin to give you solutions, the staff was treated extremely disrespectfully.
Because this happened on Wednesday evening, nothing more could be done until all of our partner businesses opened on Thursday. First thing Thursday morning, our store manager, Cecelia, contacted our professional gown cleaning company to see if they would be able to clean the gown and have it back in time for your wedding. We were able to pay a rush and get your gown and shoes professionally cleaned and back in plenty of time. Cecelia called you directly on Thursday to discuss this solution, and you told her you were completely satisfied with having the gown professionally cleaned.
Cecelia also spent her day working with our designer to find a new gown for you as a backup, in the event that the first gown didn’t come back perfect. Thankfully, our designer representative was able to work miracles and by Friday he found another gown and had it rushed from overseas to us. By this time, your mother had called the store, accusing us of lying about sending the dress out for cleaning, and telling us she would not trust any company that would work with us. We provided your mother with contact information for the gown cleaning company as well as the identification number for your dress. We assured her that we were doing all we could to remedy the situation and would have a manager call her back.
Friday, on her day off, Cecelia called both you and your mother to discuss all of the solutions, including the new dress. Your mother accused us of being sneaky and of being liars and gave the impression that nothing we could do going forward would be acceptable. Cecelia asked, “what is it that you are hoping to have?” She said her only solution was “for this to never have happened.” At this point, we don’t know what else we could do to remedy the situation.
As soon as your cleaned gown and brand new gown arrived to our store, Cecelia contacted you on July 6 and left you a voicemail asking you to call her back. She wanted to discuss the situation with you and explain that we would be giving you a new dress and that we had ordered new shoes for you just to be safe, but could not continue alterations based on how we were treated. Unfortunately, she never received a call back from you.
When you came in for your appointment, we gave you a brand new dress and both pairs of shoes. We wanted to ensure your wedding attire was absolutely perfect, your wedding day went smoothly, and you were completely satisfied with your dress and shoes. However, we do have a standard for how we treat our clients, and we also have a standard for how we allow our employees to be treated by clients. We have never asked a client not to return before, but based on how our staff was treated in this instance, we don’t feel comfortable having you come back. Based on our experience, at this time, it is a better fit for you to do alterations elsewhere to ensure you, and our employees, have the best possible experience.
Karina P
5.0
5/06/2022
We had SUCH a wonderful experience with The Dress Shop and Olivia! She was so helpful in not only finding a dress, but also helping me customize it while keeping my style, budget and comfort in mind. Truly beyond professional, knowledgable and genuinely kind. My colleague spoke very highly of their alterations service as well. highly recommend!
Tiffiny D
5.0
3/28/2022
CAROL IS AMAZING!!! I had the best experience, and there were so many beautiful gowns to choose from! Carol helped me pick my dream dress! If I could rate more than 5 I definitely would!
Kasey B
5.0
3/09/2022
Kasey B- I went to one shop before The Dress Shop. It was not a great experience. Jessica was a saint! She guided me through the entire process and constantly checked on how I was feeling. It made me feel truly heard and not like it was “just another sale”. 20/10 recommend this place!! They are amazing!
Jade D
5.0
2/10/2022
Cecelia and Milly were so helpful and kind when I went in!! They found some amazing dresses for me, and helped me whittle down my options until the dress appeared before me. : ) I will recommend this shop to everyone and anyone!
Paige L
5.0
2/10/2022
I went to 3 dress shops and this was by far the best! Hayley was my consultant at The Dress Shop and she was phenomenal. She would ask for my thoughts on the dresses and when it was clear I didn't love it, she wasted no time moving on to the next one. The other places I went to the consultants were pushy, trying to sell me on dresses I hated and suggesting a bunch of upgrades. Hayley was friendly, respectful, and handled my guests well. It made finding my dress painless. I would absolutely recommend them!
Stephanie H
5.0
1/23/2022
Jessica was a dream to work with! I was really nervous going into the appointment and she was so supportive. She asked great questions to figure out what I actually wanted and really listened to what I was saying about each dress until we found the perfect one! As someone who is normally very indecisive, I was stunned to find my gown in my first appointment.
I 100% recommend shopping here. The gown selection is great, and everyone we interacted with with so sweet and professional.
Jessica H
5.0
1/15/2022
I was nervous about going, as my budget was on the lower end and I was worried that whoever my appointment was with might be dismissive. Not so. Olivia was wonderful- super kind and personable. She ended up being the one to find my dress! Excited to go back for alterations
Kandice S
5.0
10/29/2021
I went to 4 different stores and the service here stood out above all of the rest and was absolutely amazing. I could also never say enough good things about Olivia and the spectacular experience she provided on both of my visits with her. She was hands down the friendliest, most knowledgeable and overall most helpful and wonderful consultant. She never once made us feel rushed or as if she was annoyed by my indecisiveness and desire to try on one million different accessories. Rather, she was excited and made every step fun and light hearted. 12/10 - would buy a dress from her again.
Response from The Dress Shop on 11/30/2021
Thank you for your kind words! We are so excited to have helped you find your perfect gown...
. We will be sure to pass this review along to Olivia, congratulations again!
Ashley G
5.0
10/25/2021
This place was amazing! Greeted us with happy faces when we walked in. They spoiled us w/ mimosas & snacks. The place is beautiful, with many dress options fit for all budgets. Cecelia was my consultant, & she was beyond amazing! She always made sure we were all comfortable. But foremost she made sure I was comfortable at all times, that MY voice was heard first, & that MY opinions, thoughts, & feelings were the most important. She found me the dress of my dreams & a veil to suit. Could not recommend this place more!
Updated: They also did my alterations. Dorothy busted her butt to make sure my dress was perfect. My dress needed A LOT of alterations & she handled it no problem. It was the most perfect dress!!!
Courtney C
5.0
9/22/2021
This was the second dress shop that I had gone to and they made the process so fun and easy! I gave them some ideas and they made magic happen and I found the dress of my dreams! I would highly recommend checking out this shop!
Kristina I
5.0
9/04/2021
I had an amazing experience at The Dress Shop! Jessica was so nice and easy to talk to. I felt so comfortable with her and she helped me find my dream dress. She even put the look together by letting me try on hairpieces and jewelry.
JESSICA B
5.0
8/12/2021
LOVE LOVE LOVE!! These gals are professional and smart. Asked all the right questions and helped me find the perfect dress. So impressed with their selection, staff and fun atmosphere!!
Courtney O
5.0
8/08/2021
I’ve never been someone who dreams about their wedding and frankly the idea of dress shopping has been what I’ve dreaded most while being engaged - but I went to The Dress Shop for my very first bridal appointment and I will be forever grateful I did! I worked with Carol to pick out dresses that made me feel comfortable and beautiful and like an actual bride for the first time since being engaged. The entire team was so kind and welcoming and accommodating; they didn’t pressure me one way or another the entire time. I’ve been dress shopping as a bridesmaid with other brides before, and know that the level of attention and support that I received by The Dress Shop throughout my appointment is not offered everywhere, which made it even more special and surprising! I ended up saying yes to the very first dress I tried on, after trying many, many others in the shop, and I just cannot recommend The Dress Shop and their team enough!
Jacqueline S
5.0
7/27/2021
Had an incredible time trying on bridal gowns at The Dress Shop! Our coordinator was fantastic and facilitated a wonderful experience for me and my loved ones. Such a fun and inviting atmosphere with low pressure and focus on my budget, opinions and overall satisfaction. Would highly recommend to anyone!
Lauren B
5.0
7/26/2021
Had the most incredible time searching for my dream dress at The Dress Shop! It was my one and only store that I visited and was NOT disappointed. My stylist, Olivia, was SO wonderful to work with and she helped me find the perfect dress. I would 100% recommend checking The Dress Shop out :)
Alesia F
5.0
7/18/2021
This was my first stop in my wedding dress search and ended up being my only! Jessica K. was my bridal stylist and I have nothing but good things to say about her. She was simply amazing! I was overwhelmed and anxious, as finding THE dress is such an important part of the wedding. I went in thinking I was just looking to get an idea of what I may like and ended up finding my dream dress. Jessica exceeded all of my expectations and made it a day I will never forget! She’s so personable and radiates such warmth and kindness. I couldn’t recommend her or The Dress Shop more!
Evelyn E
5.0
6/25/2021
I loved shopping here for my dress! The environment is very clean and modern and they make the shopping experience a lot of fun! I also received my dress and veil several months before the original delivery date, which made the whole process a lot easier. I highly recommend shopping here for your dress!
Rachel L
5.0
6/25/2021
This was my first stop in my dress shopping journey and it was beyond an amazing experience. I had Jessica K. as my bridal stylist and she was fabulous! I was very overwhelmed trying on all various styles and fits, Jessica asked great questions to narrow down exactly what I liked and didn’t like and we went from there. I found a dress I loved but being that this was the first place I wasn’t quite ready to say “yes”. We left without a dress but with an experience that set the bar high (and that no other bridal store matched). Fast forward to 2 weeks later and I made a follow up appointment with Jessica. After my other experiences, I couldn’t imagine buying my dress anywhere else—as we were going through dresses I was very impressed that she remembered all the dresses I tried on previously. Her personality is so positive, upbeat, honest and she was extremely mindful of my budget. I ultimately said “yes” to the original dress and I couldn’t be happier! Jessica made myself, my MOH and my family feel so comfortable and so included throughout the entire process without shying away from my personal thoughts and opinions. The dresses that are at the Dress Shop are beyond gorgeous and the options were endless. I cannot recommend Jessica enough she truly made our experience!
Amy J
5.0
6/19/2021
The Dress Shop is absolutely fantastic! My consultant Jessica was absolutely amazing, and went above and beyond to make this experience wonderful! She helped me find the most amazing dress, and was so kind and patient with me the whole time! The shop is beautiful and clean, with such a great selection of dresses!!
Kayla J
5.0
6/18/2021
I was very impressed with The Dress Shop! From the moment I walked in, I felt welcomed and had such a good time trying on dresses. I had Jessica, who made the experience extremely easy and fun. She listened to my likes and dislikes and ended up picking the dress I said yes to! Highly recommend her as your consultant! The prices were reasonable as well, my budget was less than 1,500 and I still had many to choose from. Highly highly recommend this place to get your dress!
Contact
Curious to learn more?
Start the convo
*=Required
Use this secure form to reach out and share your wedding vision.
- Messaging our verified vendors on The Knot is free, safe and secure.
- Conveniently track vendor messages and planning details all in one place.
- Our mobile apps make it easy to stay in touch with vendors while you're on‑the‑go.
- For personalized pricing and package details, sending the vendor a message is the fastest way to get info.
By clicking 'Request Quote', you agree to The Knot creating an account for you, if you don't have one, and to our Terms of Use. See our Privacy Policy to learn what data we collect and how we use it.
Wedding vendors in Howell
The Dress Shop
The Dress Shop's photos
Why use The Knot to message vendors?
- Messaging our verified vendors on The Knot is free, safe and secure.
- Conveniently track vendor messages and planning details all in one place.
- Our mobile apps make it easy to stay in touch with vendors while you're on‑the‑go.
- For personalized pricing and package details, sending the vendor a message is the fastest way to get info.