TLDR; They made us feel like they didn't care about us or our wedding, and the little things do count. We regret using them.
My husband and I got married a year ago and we're still being disappointed by our experience with the FWC. Looking at... the big picture, it was a beautiful wedding. I've asked several of my close friends that were there that weren't in the wedding party about some of the things that went wrong (which was to be expected, no big deal), and they didn't notice them. And, to be completely fair, it's the small things that have bugged us, but it's a lot of small things that have, as I said, continued to bother us a year later. There were a lot of things that were promised to us or that we talked about with the venue coordinator that didn't happen, as well as a few common sense things that just made us go "????" Our wedding party didn't get any appetizers, the venue coordinator told us she would be there all night to keep the waiters doing their job and she disappeared halfway through the reception, the menus had the wrong date, the DJ had trouble with the staff (all staff initiated), and more that I can't remember right now, or tried to put out of my head. The straw that broke the camel's back revolves around our first year cake. We pulled out the cake to eat and they hadn't wrapped it correctly, so the layers had slid and there was a LOT of freezer burn. No problem, happens all the time, we order a new one from a local bakery. We pulled out the cake server/knife and toasting flutes and they hadn't been cleaned. My husband and I just looked at each other in shock. Why? Just, why? We both feel shortchanged by the whole experience, and while we have beautiful pictures to look at and remember, it's these little things that keep popping up that make us regret choosing them as our vendor.