The Four Seasons Island Resort

ll priced. The arcade was open and all machines were working, 3 pinball machines on site, pool table at the bar.

pizzas. (That’s confusing) It also lists a gluten free crust option. Why not have the Vegan cheese as an option? That way, everyone is happy. He used real cheese for my quesadilla. It wasn’t that he was simply out of cheese, he wants to make everyone eat something he chooses. It’s Pizza for the crying out loud, not Beef Wellington. Three things I know from 50 years in the business world are that: 1) The Customer is always right. 2) The Customer is always right. 3) The Customer … ( you get my drift). That Chef wouldn’t work long for me.

girl who checked us in had informed us that the steakhouse on site would be closed over the weekend but if it wasn’t we’d need to reserve 24 hours prior so we wouldn’t be able to get in anyways with when we checked in. When we asked about the other restaurant opened, we were told that there was a 2+ hour delay with food (chef was bringing out cold food from other guests who mentioned). When we asked what was within a 30 minute distance for food, she told us she was not from the area and could not help us. If you’re going to have someone at the front desk, you should have a list of places within a 0-30 min and 60-90 min drive for guests to quickly reference. Furthermore, similarly to other reviews, the hot tub was not in working condition. The elevator kept breaking over the course of the weekend we overheard from other guests so we opted to take the stairs during our stay and sent our luggage down on its own to not get stuck as everything was broken. The ice machines were also out of order. The breakfast area was awful. No fruit. No real breakfast options. We paid this amenities fee and for what? Nothing worked. The room itself was nice however the pullout coach was dirty. The sheet on it did not look like it had been washed in months. There was hair on the clean towels and you could tell the shower wasn’t cleaned prior to our stay. There was left over shampoo bottles from previous guests which indicated the shower wasn’t cleaned and the ceiling had water damage. It’d sad to see such a historical hotel go downhill. Hopefully management changes and they are able to fix what’s broken. When it came to the card hold when checking in, the sign on the front that said a $100 hold would be charged to the card on file, was not actually true. We woke up on our last day to numerous “random” charges which I went to inquire about. The system does not charge the stay as a whole which is interesting but would have been nice to know you’re charged per day and then an additional charge for the amenities (which again don’t even work and not sure why we had to pay for this). The guy at the front desk couldn’t even explain the charges and we figured it out after asking for a printed bill. On top of basically no staff - the staff onsite doesn’t know how to do their job. There was a wedding the same weekend and I heard the guests were really unhappy as well with cold food. I wouldn’t stay here again

nore it and not visit again. Places I like in any way I would leave 5 stars and maybe write a few good words. I waited long enough to see if management would reach back to hear concerns and complaints, but ignorance of the manager is tell all you need to know Stay a way from this “restaurant” P.S. I couldn’t find this establishment for waisted food and $ on Google maps either.

d into the worst experience I have ever encountered, at this restaurant on September 21. 2024 The steaks were cold. The soups were cold. I ordered the salmon and it was completely overcooked and dry. It was inedible. The sides were also poorly prepared and lacked flavor. Myself and 3 other adults barely ate any of it. We had high expectations based on the positive reviews, but everything about our experience was a major letdown. The food was mediocre at best and the staff seemed disinterested in providing good customer service. I will definitely not be returning.