Unfortunately I echo the comments of Allison N. We booked a year early because I had a very difficult schedule to work around. Evie promised a lot of things while we were signing the contract, and then, very conveniently, she would forget what ...we agreed upon. We originally signed for the entire package, including coordination. When signing she said she would be readily available and could start coordinating as soon as we wanted/needed her to, then when we wanted to start coordinating she said she only coordinates 6 months out. If I would've known that from the beginning, there would've been no reason to book so early. That should've been my sign to cancel, but since they have a non-refundable clause I chose to stick it out longer. Evie had also offered to help accommodate with food in the event we didn't like any of their current vendors. We re-iterated, before signing the contract, that it was very important to us to have options. When it came time for food tasting, Evie again conveniently forgot what she had promised, and refused to accommodate. She also went months assuring us the DJ was booked, that he'd be reaching out when it came time. About 3 months before I took it upon myself to check-in with the DJ, and the DJ never had us in the books to begin with. Not to mention most of the decorations were obviously mistreated, missing stones, cracked chargers...etc. This wouldn't of been a problem if their cost was reasonable, but everything was severely overpriced and too hyped up. We also kept asking Evie to further break-down their cost/person as it wasn't adding up. We couldn't get a straight answer from her for months, and when we did get an answer, she didn't even seem confident explaining it. At this point we had no DJ, underwhelming food, very minimal coordinating and beat up decorations, and we were out $3,000. We very much settled as we were 3 months out, and were just trying to make something happen. Then I finally had the last straw. Back during the contract signing Evie mentioned we'd be able to add hours on the day-of, when I reminded her about this, she said they had just made the decision (again, 3 months before our event) to not allow that for "tax purposes". I reminded Evie that we had a prior agreement that said otherwise, as this was another important aspect for us to allow our guests to enjoy more time with us if they chose to, at the same time it didn't seem reasonable for us to pre-pay for hours we weren't sure we'd use. I also let her know this was one of the main reasons we chose their venue, because she assured us, while signing contract, that this wouldn't be an issue. Evie then told us we didn't have to add hours if we didn't want to pre-pay but if we even went over a couple of minutes after our regular contract time, then we'd be automatically charged for an entire hour. This seemed more like a threat rather than a compromise. The last thing a bride and groom really need to be worried about are petty things such as this. All in all, this was a terrible experience. In the end we chose to cancel and lose out on $3,000 rather than force a reception there and have a bad time. It's worth a mention that I did take up my concerns with Leti, and all she said was "All I know is what you say and what Evie tells me, and I can't take sides". As if this was some type of high-school drama. To me it was more of a severe lack of professionalism and business ethics. In the end, the best decision we made was cancelling.