I would like to give the Gown Gallery 3-stars but I would like to give Robin with the Gown Gallery 5-stars so I'm settling on 4! We picked out the perfect Hayley Paige gown in August of 2018 and went for my first fitting in January-ish. I thoug...ht I was going to be able to pick out a veil then, but instead, they called people with Hayley Paige to try to get their veils in stock so I could see them with my dress. We made another appointment for my last fitting and to decide on a veil. I went back, had my last fitting and tried on veils, but they didn't have the Hayley Paige veils, so they said they would let us know when they came in. I never received an email letting me know that they came in, so I finally emailed and scheduled to FINALLY decide on a veil on May 1, with the wedding being on May 25, and they said it would be plenty of time. I ended up going with a different veil, but my mom and I didn't want to make a FIFTH trip to KC since we live in the Manhattan area, and they said no problem! We would love to be able to deliver the dress and veil to you. They were getting a little black speck off the dress and getting my veil ordered. About a week and a half before the wedding, my mom starts calling to try to get the delivery scheduled and they give her the run around! Even though they said it would be no problem during our last appointment. They told her they wanted to UPS it. I said absolutely NOT. If that dress got damaged or LOST in the mail system, 1. we would never have it in time and 2. UPS would take absolutely no responsibility for it. My mom was stressed and upset, and went back and forth with them for a few days. Finally, the week of the wedding, she decides she doesn't have much of a choice but to go to KC to pick it up. Now, here comes our saving grace! Robin called my mom back, I believe it was a Tuesday late morning, and said you know what, this is ridiculous. There's no reason for you to have to come back here when you should've been able to pick the dress up last time. I'm bringing it to Shelby where she works in Topeka. So she took it upon herself to take a mother-daughter day and bring my dress to me at my place of work, off the clock! She said she was more than happy to do it and it saved us from making another 4 hour round trip to get everything, which we would have done, but didn't necessarily want to the week of the wedding, especially when they had said it would be no problem to deliver it. This is just something you don't want to have to deal with the week of, when you were expecting it not to be a problem. I still recommend them, as they were very pleasant and my dress was perfect, but be prepared to make a few trips if you don't live in the KC area! And if you can, use ROBIN as your consultant! She was absolutely INCREDIBLE and saved me from giving them a worse review. I can't say enough great things about her!!