I was very hesitant about writing this review, but I think it’s important to share my experience at the Gown Shop. Let me start by saying I’ve passed by this shop for several years and really looked forward to my special time to go in and find... my gown. The first dress Stacy put me in is the gown I ended up selecting. There were some aspects of the dress I didn’t love but Stacy reassured me that the gown was very customizable, and I could change the neckline, add straps, open the back etc. She told me that these are her favorite gowns to help design and reassured me she had plenty of experience with ordering and could certainly make my vision come alive. I put down half the payment in February 2021 and paid the remaining balance April 1st, 2021. I was told the gown would be at the shop in July. I started calling the gown shop towards the end of June to inquire about my dress- no answer. After 4th of July weekend, I became a bit more persistent with my phone calls- called daily. I started leaving voicemails, emailing and texting the Gown Shop number that was used to make my initial appointment. No response in any form. It got to the point where I had to call the designer of my gown who reassured me that they would get in touch with Stacy to reach out to me. It was 4:30 on Friday July 23rd when she finally called to let me know that my gown was never ordered, and it would be impossible for my gown to be made in a short time frame. This was devastating for multiple reasons. She had known for several weeks that there was an issue but didn’t let me know because she was trying to solve things on her end but by doing this, she deprived me of precious time I could’ve had to get a new dress. I will say that she offered a few solutions. First, she offered to get the sample gown I tried on, but without the custom changes the designer was going to make. Stacy also offered 4 different dresses I could have from her shop that were in my size but very different from what I wanted. While these offers were appreciated, none of them were what I wanted, and I don’t believe these limited choices we’re a sufficient offer to remedy the egregious error that was made. Even if I would have been happy with one of the few options she offered, I still would have been incapable of trusting her to carry out her responsibilities as a gown provider without making another mistake with so little time before my wedding. I tried to offer her the opportunity to make things right and to correct this error, by paying for my new gown from another shop, which was only a fourth of the cost of the dress I originally purchased from her, and she declined to do anything beyond what she first offered. My custom-made gown was the aspect of my wedding day I was most looking forward to, and Stacy assured me that she could make it a reality. To learn that the gown that I paid for in full several months prior wasn’t even ordered, was devastating. I understand we are all human, and mistakes do unfortunately happen, but Stacy’s lack of communication left me incredibly anxious, and her unwillingness to work together on finding a solution that worked for ME was extremely disappointing. Unfortunately, my experience at the Gown Shop is one I wouldn’t wish on any other bride.