Venue: The Grand 1858 - Minneapolis Event Centers
Cost: (+/-) $28,700 - Includes food
When we first toured the venue and paid our deposit back in August 2020, it was an amazing exp...erience. We met with Daniel and even the CEO, Steve gave us a personal tour. The customer service was top tier. A year before our actual wedding is when planning started, at the time I was still meeting with Daniel, we got the rough draft planning done. Everything was still great. Fast forward to about 4 months before the wedding, Daniel is no longer with the company, every time I met with someone or emailed, it was someone new. Details previously agreed on were now missing. Prices originally agreed on kept changing. Even up to a week before the wedding, they kept messing up the food items on our chosen menu. Calls to the office would never be picked up, emails would take days/week to be answered, sometimes I had to send another email just to be answered on my original email. I'd ask 5 questions and 1 would be answered. On the day of our wedding, it rained and the doors to the venue were locked. My bridesmaids, vendors, and mothers were calling me in the morning wondering how to get in while they were being poured on by rain. My husband's grandparents ended up having to stand by the front doors all morning to let people and vendors in. Their reasoning was the doors needed to be locked until 3PM so other vendors wouldn't be confused and come to the wrong wedding. (The site has three venues and there was another wedding that day downstairs) Which makes sense but the grandparents were the ones to end up directing vendors to the correct wedding, which in my opinion, is not their job. We also paid a mandatory $350 for a "front door host" which in my opinion, obviously was a waste of money. The space itself is BEAUTIFUL and the waitstaff that day did amazing. Currently in another post-wedding situation with them right now, they are saying a number of things were taken out of the suite cooler. I asked both of the boys and girls and a number of things were taken out but not even remotely close to what they are saying. I'm fine with paying for the stuff we took but not the stuff we didn't. It's back and forth right now so we are waiting to see what the outcome is. No offense but for the amount of money we spent, its a sour taste when they're trying to nickle and dime us for every single thing. Food had to be through them and no one else. You do not have an option of bringing in an outside caterer. The food itself was pretty good, and beautiful. No complaints there.