My fiance and I chose to have our wedding at Carlos Creek. I have family from ND, and thought it would make it less stressful than driving to the Minneapolis/St. Paul area. We also thought it would be great for everyone to get away from it al...l.
We filled out our contract putting $500 down as a deposit.
Carlos Creek offers a 'vendor weekend', where the bride, groom, and whomever they choose to bring with (parents, children, friends) can come along. They have the event center decorated as they would at a wedding reception. The facility is filled with photographers, table decorators, florists, etc. They also have the one caterer that they allow with a sampling of his menu options.
Upon arrival, we thought we would relax and have a glass of wine before the event. We arrived early, about 5:52. The invitation said 6:30, but they have a tasting room. We figured that it would be a perfect chance to share the place with my Mom and her husband. My fiance and I had travelled 2 hours to get there. My mom and her husband, 4. When we walked into the tasting room, the bartender looked at us with disgust and asked if we were there for the wedding event. We said yes. He said this room closes in 8 minutes.
We walked around looking at what they had for sale, taking in what had just happened. I've worked retail and food service. I was shocked.
Then wandered accross into the event center. Not easy, considering my mom was in a wheel chair, and it was Feb in MN.
At the event center, it was mass chaos. Everyone was running around, they were bringing in food, setting up tables, vacuuming, and a sense in the air of stress, to say the least. Nobody was smiling, nobody was happy. The attitude was, why are you here? Other couples walked in, with wine in hand. Apparently they were served by someone else??? At this point, it was 6:05. The event 'officially' starts in 25 minutes. Yes, we are early, but really, still setting up? In my opinion tables and chairs should have been set up hours ago. It's not the peak season. It's February in MN. It's cold. The only person that seemed friendly was the person vacuuming.
Once 6:30 rolled around, we were all standing around. There was no announcement thanking us for coming. It was just - get inside. We signed in. Got nametags. Proceeding to check out the vendors. The table decorations were great, the floral arrangements were great. They even had bridal and bridesmaid dresses. The photographers had wonderful stuff.
However, The FOOD VENDOR DID NOT HAVE SILVERWARE. As soon as we had stolen silverware from the cake people, they made an announcement that they were touring the outside choices for wedding ceremony - hmmm food or tour of snowy wedding venues. At this time, the gal making the announcement stated that she was Michelle, the gal I'd spoken to several times on the phone, but had never met. I found it odd and frustrating the she NEVER INTRODUCED HERSELF. In any job, if you spend a lot of time on the phone with various accounts, meeting them in person is important. WE WERE CONSIDERING SPENDING $20,000 WITH THEM AND THEY DID NOT CARE WHO WE WERE.
Conversations with local vendors (florists, photos, etc.) stated they had changed hands several times. That THE STAFF IS NOT TREATED WELL. THERE IS A SENSE OF UNCERTAINTY.
WE DID NOT GET OUR DEPOSIT BACK. THATS FINE. WE WENT TO THE WILDS IN PRIOR LAKE. THEY WERE WONDERFUL!!!!