First, I'll start off by saying that because our wedding day still turned out beautiful, the food was fantastic, and we had a great time, I'm giving them 4 stars. BUT We had a lot ...of issues, though, so if you plan on booking, I would just check them out below. There are a lot of issues with communication and things not being stated at booking or in the information that is provided.
1. The coordinator was very difficult initially to get questions answered. If you sent an email with multiple questions, oftentimes, she would only answer one. She did eventually get better with communication closer to the wedding day.
2. At booking, we booked the ceremony space from 5:30pm-7pm, but the corridantor did not inform us that it meant the start time out our ceremony was actually not until 6 pm. She wasn't going to tell us at all actually until the 30-day meeting, our DJ today us. We had already sent out our invites to say 5:30. She agreed to start our ceremony at 5:45 instead, but on the day of the wedding, they still didn't pick me up in the golf cart until 6 pm.
3. The coordinator missed our 30-day meeting. We showed up to be told we didn't have one, and when we finally got ahold of her, she told us she was sorry and that she rescheduled the other bride on our day but not us. I had to go the morning of my out of town Bachelorette party.
4. We paid for one of the all-inclusive packages. We were not told until our 30-day meeting that some things were no longer included that we were looking forward to. When I tried to tell her this, she said they sent an email, but we never received one.
5. At the 30-day meeting, we were told the chair colors we wanted were more expensive, but this was not stated in the information we were provided prior.
6. Lastly, when I went to get a drink, the bar tender was not around. We had another 20 minutes of open bar, so I kept looking out for her from the dance floor to come back so I could have one more since I barely had time to have a drink all night. Eventually, I asked if the DJ would find her. When I finally was able to talk to her, she had told me she closed the bar down already.