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The Groom Store Reviews
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Reviewed On 1/06/2022 by Brieanne A
All the suits for our wedding were beautiful. They had so much choices and even though they were a little disorganized at times they went above and beyond to make sure everything was absolutely perfect. Great prices and friendly staff!
Reviewed On 5/22/2021 by Courtney C
Awful experience with our wedding party. Every single time we had to deal with them, something went wrong. From the wrong suit color being ordered, to losing the grooms measurements/shirt 3 days before the wedding, to ordering the wrong color p...
ocket squares even though they gave us the correct color tie 2 days before the wedding- everything that went wrong was somehow our fault!! One of our groomsmens suits had to be re-tailored as it was done wrong the first time. Do yourself a favor and stay away! My poor husband has to go on a scavenger hunt tomorrow to hopefully find matching pocket squares around the state the day before our wedding!
Reviewed On 3/01/2020 by Robert A
Great quality...but at what cost. Had nothing but problems with my tailoring and my groomsman had to go back in multiple times. This place is wildly understaffed, and often your scheduled appointments will mean zilch! Even better when it came t...
o my big day they didn’t even put my shirt inside my suit bag! Panic ensued and after an hour on the phone because they had to “approve for someone to bring me a shirt.” They insured me that they had my size, but not only did they bring the wrong size they brought French cuff when I had buttons LOL. OH IT GETS BETTER. My brother decided to give them a second chance And use them for his wedding and they lost all his and the groomsmen's measurements and didn’t order any of our suits. Didn’t find out until a month after we went in to get sized (less than 50 days to the wedding). Please please please trust me when I say the risk isn’t worth the reward. In the end we looked great for my wedding but had to go through so much to get there. Avoid the headache and take your business elsewhere!
Reviewed On 2/29/2020 by Cj H
If I could give 0 stars I would. This establishment has potentially ruined 3 weddings of close friends of mine. IF THEY DON’T LOSE YOUR SIZES 50 DAYS OUT FROM THE WEDDING I can almost guarantee you’ll end up on your big day with either incorrec...
t sizes, buttons popping off, misplaced shoes, etc. Honestly unsure why their ratings are so high. Bring your money and trust somewhere else. Awful.
Reviewed On 2/29/2020 by Tim A
My brother used this shop for his wedding and we had multiple issues between tailoring, forgetting to order items, and forgetting to put his shirt back in with the suit. Had to have someone drive down the day of his wedding to give it back to h...
im and they brought the wrong size and wrong shirt.
I wanted to give them a second chance for my wedding because the quality of suits and price was great. BIG BIG mistake. My fiancé and I went in December to pick everything out and set up the appointment with the wedding coordinator. I later get a call to set it up again because she forgot, no biggie mistakes happen. I’m a DM in retail so I’m laid back and more understanding than most.
January 18, 2020 my groomsmen, the dads, and I all come in get sized which coordinator completely disregards I had an appointment at 12 and was busy with other guests because she forgot...again. So we all get sized by multiple associates, completely disorganized and all over the place. Finally coordinator makes time to talk to me after about another hour and tries rushing through my accessory appointment, clearly frustrated and even less helpful. All the information was put down, by the associate who helped me the first time.
So flash forward to 6 weeks later I get a call to set up my sizing appointment....They lost ALL the sizes, ALL the measurements, AND suits were never ordered! My wedding was less than 50 days away. All I got was “you can get all 8 people back here” and the blame game ensued by management. Was everyone’s fault but managements. Thankfully I paid for my suit in full so no one else had to pay (their policy) which I did on purpose because I knew we would have issues. My money was fully refunded, seeing as they broke their own “Groom contract”, new manager took care of it without a fight.
Do not trust this shop with the best day of your life. The hassle and issues here are not worth saving a few dollars. Please take my word for it, I shop local but will NEVER come back here. I NEVER write these types of reviews but I felt compelled to warn those considering Franklin Rogers. The absolute appalling lack of customer service, accountability, and regard for the customer is by far the worst I’ve ever experienced. Not to mention, my fiancé now gets to say I told you so.
Reviewed On 8/27/2019 by Kathleen K
So the suits ended up coming out perfectly. However, my husband and I had to constantly stay on top of the workers. They ordered multiple suits in the wrong sizes, lost ties, and had to fix errors just 2 days before the wedding. The suits are...
great for the price but you can not just trust that they know what they are doing. One groomsman's suit did not fit at all and had to get it corrected just days before the wedding. Then he went to go pick it up the weekend before and the suit was a crumpled mess with white chalk all over it. After a lengthy debate with the workers, they finally agreed to clean and press the suit since there was no time to go to a dry cleaners since this was a friday and the wedding was sunday... Everything ended up okay but just buyer beware.
Reviewed On 2/01/2019 by Carlos S
As a repeat customer to Franklin Rogers, I had no other place in mind for my wedding. I had a big group of guys to be suited up, thirteen in total, and Franklin Rogers hit it out of the park. They not only helped us fit all of the guy with a 3 ...
piece suit but also provided shirts, ties and pocket squares for an amazing price (no chain store in the area could come close on price or quality). The employees and managers I dealt with made sure that every request we had was met with a smile on their face. Even when we had a minor hiccup related to their supplier’s mistake, they were on top of it and had new suits for those guys who needed them within days. I would encourage anyone looking for a suit for that special event or just for a night out to stop by their store in Providence. It’s hard to find this level of care in a retail business these days and I want to say thank you to everyone at Franklin Rogers for making all the guys feel good and look good at my wedding
Reviewed On 1/16/2019 by Melissa G
My guys and I went in the week of Christmas and our suits are already done. They gave us tie and shirt combo with our suits and the value was incredible. Best Prices I have ever seen. My friend is a banker and he bought three more suits beca...
use the deal was so awesome. I am going to recommend them to everyone. The two owners had a special lining added to my jacket and it came out amazing. Thank you, Franklin Rogers.
Reviewed On 1/15/2019 by Kristin M
If I could give them 0 stars I would. They are awful. We went in for the first appt in August 2018. Our wedding wasn’t until 11/30/18. You would think we had plenty of time, but their lack of accountability and blatant lying about services they...
could provide left is scrambling to get my husbands suit the week of our wedding. Their tailors had him come in for alterations about 8 times because they either lost the info or wanted to “double” check the work. I still had to have him take the suit to my tailor to fix all their mistakes once we got our hands on it. I wouldn’t recommend this place to anyone. The owner is also a jerk to his employees. Yelling at them in front of customers.
Reviewed On 11/18/2018 by Ashley R
Franklin Rogers has an amazing selection and wide variety of suits, and we found exactly what we were looking for. The prices were reasonable, the alterations were included and all the men of the bridal party looked so sharp! The only reason th...
is review is a 4 star and not a 5 star is because sometimes when I called to check on the status of the delivery, it felt a little disorganized and employees would often give contradictory dates. Other than that small frustration, we loved working with them and would definitely recommend this small business !
Reviewed On 10/21/2018 by Katie R
The quality of suits at Franklin Rogers was great & the price was right! I feel that FR may have over-advertised their wedding special and things got a bit hectic at times (especially while visiting the store). Also, customer service was just o...
kay & there was unprofessionalism at times. There seemed to be a lot of turnover with the staff. Overall, I would use FR again due to quality and price.
Reviewed On 6/10/2018 by Sheila Renee L
They are awesome in customer service, price and how they can accommodate you in a clutch if you have a last minute Grom and groomsmen