The Groom Store

Awful experience with our wedding party. Every single time we had to deal with them, something went wrong. From the wrong suit color being ordered, to losing the grooms measurements/shirt 3 days before the wedding, to ordering the wrong color pocket squares even though they gave us the correct color tie 2 days before the wedding- everything that went wrong was somehow our fault!! One of our groomsmens suits had to be re-tailored as it was done wrong the first time. Do yourself a favor and stay away! My poor husband has to go on a scavenger hunt tomorrow to hopefully find matching pocket squares around the state the day before our wedding!

Great quality...but at what cost. Had nothing but problems with my tailoring and my groomsman had to go back in multiple times. This place is wildly understaffed, and often your scheduled appointments will mean zilch! Even better when it came to my big day they didn’t even put my shirt inside my suit bag! Panic ensued and after an hour on the phone because they had to “approve for someone to bring me a shirt.” They insured me that they had my size, but not only did they bring the wrong size they brought French cuff when I had buttons LOL. OH IT GETS BETTER. My brother decided to give them a second chance And use them for his wedding and they lost all his and the groomsmen's measurements and didn’t order any of our suits. Didn’t find out until a month after we went in to get sized (less than 50 days to the wedding). Please please please trust me when I say the risk isn’t worth the reward. In the end we looked great for my wedding but had to go through so much to get there. Avoid the headache and take your business elsewhere!

If I could give 0 stars I would. This establishment has potentially ruined 3 weddings of close friends of mine. IF THEY DON’T LOSE YOUR SIZES 50 DAYS OUT FROM THE WEDDING I can almost guarantee you’ll end up on your big day with either incorrect sizes, buttons popping off, misplaced shoes, etc. Honestly unsure why their ratings are so high. Bring your money and trust somewhere else. Awful.

My brother used this shop for his wedding and we had multiple issues between tailoring, forgetting to order items, and forgetting to put his shirt back in with the suit. Had to have someone drive down the day of his wedding to give it back to him and they brought the wrong size and wrong shirt. I wanted to give them a second chance for my wedding because the quality of suits and price was great. BIG BIG mistake. My fiancé and I went in December to pick everything out and set up the appointment with the wedding coordinator. I later get a call to set it up again because she forgot, no biggie mistakes happen. I’m a DM in retail so I’m laid back and more understanding than most. January 18, 2020 my groomsmen, the dads, and I all come in get sized which coordinator completely disregards I had an appointment at 12 and was busy with other guests because she forgot...again. So we all get sized by multiple associates, completely disorganized and all over the place. Finally coordinator makes time to talk to me after about another hour and tries rushing through my accessory appointment, clearly frustrated and even less helpful. All the information was put down, by the associate who helped me the first time. So flash forward to 6 weeks later I get a call to set up my sizing appointment....They lost ALL the sizes, ALL the measurements, AND suits were never ordered! My wedding was less than 50 days away. All I got was “you can get all 8 people back here” and the blame game ensued by management. Was everyone’s fault but managements. Thankfully I paid for my suit in full so no one else had to pay (their policy) which I did on purpose because I knew we would have issues. My money was fully refunded, seeing as they broke their own “Groom contract”, new manager took care of it without a fight. Do not trust this shop with the best day of your life. The hassle and issues here are not worth saving a few dollars. Please take my word for it, I shop local but will NEVER come back here. I NEVER write these types of reviews but I felt compelled to warn those considering Franklin Rogers. The absolute appalling lack of customer service, accountability, and regard for the customer is by far the worst I’ve ever experienced. Not to mention, my fiancé now gets to say I told you so.