My fiance & I were looking to hold the reception for our 2014 wedding at The Grove. First of all, trying to get in touch with someone at this place is VERY hard. It took me two weeks of calling & actually going to the property to try & find som...eone to talk to to set up a time to go view the venue before I got anywhere, despite having left several voicemails & a callback number.
There are two people that are consultants at The Grove: Thom & Karen.
Thom has no involvement ever when it comes to viewing The Grove. He does all the bookkeeping & answers the phone, but Karen is the one that does the viewings. Karen & Thom seem to do very little communicating about who has appointments when, & how these appointments go, etc.
We went out & viewed the place & both immediately fell in love with it, but wanted to run it by my parent. We loved the place, though, & didn't want to risk losing it, so we placed a 2 week hold.
We NEVER were given anything in writing stating we had a hold, despite the fact Karen put our information on a piece of paper with the date of initial viewing & date our hold would be up.
We went back with my parents one week later to view the venue again, & NOTHING was mentioned by Karen about us having a hold on the venue, or wanting to extend our hold when we were there. I'm guessing Thom had all the paperwork, because we had to remind her what date we were looking at since she didn't have our info on her.
With no piece of paper or anything to remind us we had a hold, we had forgotten about it over the course of the busy week between viewings.
At the end of our 2nd viewing, we told Karen that we DEFINITELY wanted to have our reception there, we just needed to book the church. She said ok & she would let Thom know. This was 1 week before our hold was up.
Over the course of the next week, we heard NOTHING from The Grove. No reminder calls or emails that our hold was going to expire soon, & were we still interested. I contacted Thom in mid-July & set up an appointment with him to go in, sign the contract, & make the deposit.
The evening of the appointment when we arrived, we were informed he ran home real quick, so we waited around for nearly 45 minutes! He informed us he put down our appointment type & time wrong! He thought we were there for a viewing an hour later than our appointment time to finalize things! He apologized, then checked his calendar & informed us the venue was now booked for our date (extended hold). Another couple placed a ONE MONTH hold on the venue (to finalize details) 3 days before I contacted Thom to set up a time to sing the contract, & he ADMITTED to me that he failed to check his calendar to see if our date was still available! He called the couple & they informed him they DEFINITELY wanted the place. When we had stated before we needed to finalize details, we weren't granted an extended hold!!
Thom is very disorganized & doesn't seem to be in proper communication with Karen!
If you choose to go with this venue, get EVERYTHING in writing & follow up CONSTANTLY with Thom because he doesn't follow up with anyone!! I have had venues I didn't even have a hold with call me within a week of visiting them to follow up, yet Thom doesn't check his calendar nor follow up!
Due to their disorganization, we lost the reception venue we had our hearts set on!