I am writing this review in hopes that no other couple ever has to go through what my wife and I went through. Background: we got married during the pandemic -- it was a tough time for couples getting married and businesses that make a living f...rom weddings and other live events alike. When we planned to get married a year and a half prior, there was no predicting that a global pandemic would force us to postpone and (then) ultimately decide to cancel our wedding after a second attempt and failure due to the pandemic. Up until this point, HBH and its staff were the most pleasant people imaginable. However, when we ultimately had to cancel the wedding because our postponed date did not work, we felt those same pleasant people turned very selfish, rude, and combative. I called for days during their listed business hours to no answer. I left a few well-mannered messages to try and entice a return to my calls. Now, we understood that there was no perfect solution. Either we would lose out or HBH would, and we felt that neither party should fully lose out. So, we asked for a 50% refund/50% credit. Seemed fair to us -- we'd get some money back and we'd also have a commitment to give HBH some business for a future event. Unfortunately, we were met with unwillingness to meet us halfway (HBH leaned on its unchanged, pre-pandemic 'non-refundable deposits' policy) and, upon pressing for the compromise, we were met with what we felt were very nasty exchanges in which we had to choose between catering or fearing that we would get absolutely nothing. So, we took the voucher in hopes that we could use it for something positive in the future. Fast forward to this year -- we finally found use for our voucher in planning a family party. However, I was not quick to forget the experience my wife and I went through with HBH, so I asked a family member if they would help plan the event. Things were once again going smoothly until the first of a new set of red flags -- they wanted another security deposit on top of the hefty deposit we had already made/they kept from our canceled wedding! I stomached this because I feared again that if we pushed back, the business would walk away and we would have wasted so much time, effort, and money. As the event got closer, the family member that was previously communicating with HBH for planning the event called me to let me know that he was having issues getting in touch with HBH and that when he finally did get through, the manager/owner told him that he was harassing the business and its employees -- I kid you not, he ONLY left voicemails asking for HBH to get back to him about planning an event that was two weeks away! Starting to notice a pattern? I was pleasant enough to take over planning at that point to get the event and our money across the finish line, but I would never ever do business with these people again nor recommend them to anyone even considering booking an event here. The sad reality is, had they given us a positive experience, I would have recommended them without hesitation to any friends and family searching for an event venue (since like I said, they were very, very pleasant at first). Unfortunately, this situation soured very quickly and the ugliest part about it is, from our perspective, that these people know how to "turn it on" and sell us on their kindness up front, only to look out for themselves and be nasty in wake of complications. That is the worst kind of business in my opinion.