When we found The Hinterland in early 2022, we were over the moon! We decided to book for 2024. A couple weeks after we booked, we unfortunately had to cancel. I contacted the owner to explain the circumstances and notified her we had to cancel.... We were canceling over 2 years in advance and offered to assist in finding a couple to book our date, but The Hinterland would allow us to downscale the event to a different date, hold the date for another event or cancel. At that time, we did not have another event that the date could be used for. Our original date was booked with 65 guests. The Hinterland let us know that if we downscaled, we would use the funds paid for the services as long as there are not additional guests. If we downscaled, we may be able to just use the deposit with no additional payments, but it all depended on the final plans, with timing and guest count. If we did a ceremony only with 25 guests we wouldn’t owe anything additional from the deposit we already paid ($3,728.35). Due to the circumstances, I asked The Hinterland is we would transfer our date and offered to support finding a couple to take our place at which time they said this would not be allowed. Due to the circumstances and being booked in far out in the most popular wedding month, I was confident we would be able to provide support In transferring our date. However, the owners refused to allow this or refund even a portion of our deposit. Despite the contract stating that the deposit and any additional payments were non-refundable we were hoping for some flexibility due to the time between cancelling and the event date along with the conversation we had with the owner during the tour about cancelling.Additionally, we felt that having a ceremony only for $3,728.35 did not make sense. During the tour, we asked what would happen due to needing to cancel (due to Covid or other reasons) and it was stated that we would be able to be refunded if it was far in advance (and we had others present during this conversation). To book The Hinterland, they require you to pay 50% of the ENTIRE cost – this cost includes ½ of the total bar package and ½ of the actual venue (more than the other venues we toured) meaning we lost $3,728.35 dollars. Changing our plans already was disappointing, but this lack of flexibility due to unforeseen circumstances and what was verbally communicated to us greatly impacted the excitement of getting married.