The Historic Ambassador House and Heritage Gardens

Absolute horrific experience. My wife and I got married at The Ambassador House, managed by The Wellington. Cami O'Herren has no business coordinating a wedding. She is disorganized, shady, unprofessional, holds no accountability, inexperienced, and personally seemed like she did not care about the most important day of our lives. THREE days before our wedding, Cami sent an email saying she wouldn't be there the day of. She handed her "notes" over to another woman who didn't know anything about our wedding and left. Come to find out, Cami was overseas in Europe with friends and family on a vacation. That is something that takes month/s to plan, not three days. Cami also messed up on multiple things and even cancelled some china we ordered (probably because she's so disorganized) which we didn't find out about till it was hours before the wedding. There are so many things I could complain about when it comes to Cami but it would take me pages to write. All in all, I would recommend the Ambassador House to anyone getting married AS LONG AS Cami and The Wellington is not coordinating it. The Ambassador House is a beautiful venue. Just a shame is has to be ran by a company that is in complete shambles.

Had my wedding here on October 20th. It was beautiful and ended up working out, but if I could, I would've chosen somewhere else knowing what I know now. Cami is the main person in charge and is very disorganized to the point that it's stressful. She told me at the beginning the venue provided things such as heaters and then closer to the date I found out that wasn't true. It was so hard to get in contact with her, and making payments was way harder than it should have been. I never had an opportunity to try the food I chose because I was unable to get in contact with anyone and when asked to see a menu at a in person meeting she didn't have one and gave me wrong information on menue items and pricing. When my husband and I decided to leave the reception multiple hours early, the staff there was apparently rushing my bridal party to get things cleaned so they could leave too. Overall, it was very unprofessional, and working with Cami was awful. She made everything more stressful and was so disorganized with information and lost stuff all the time.

*** The Wellington Fishers began managing this venue 1/1/2023 Any reviews prior are not relevant to the Wellington's management of The Ambassador House.*** I want to preface this review by encouraging you to do your research and read all the Google reviews on this business, and read this one in its entirety. Working with Cami and The Wellington pushed us over the edge and this was the worst service industry experience ever making a trip to the BMV look like a dream vacation in comparison. This review is our 100% honest recap of our experiences. We share so others may not fall victim to these horrific and unethical business practices. We also want to share that we would not be writing this review had Cami, the owner of The Wellington, taken ownership for her mistakes, tried to make them right or apologized to us at all during the process. We had our wedding reception at The Ambassador House in Fishers. This venue is owned by the City of Fishers. Cami and The Wellington have a contract with the city to manage and execute events at the venue. As a result of choosing this venue, we had to work with The Wellington catering and Cami as our event coordinator. Working with Cami was an absolute nightmare from day 1 and if we had to do it all over again we wouldn’t go near anything associated with The Wellington. Its unfortunate because The Ambassador House is a BEAUTIFUL venue and event space. If the City of Fishers continues their contract with The Wellington we would not recommend this venue. Once planning started, all of our meetings we had to setup ourselves and had to press to get them scheduled. The first meeting in the fall of 2022 was supposed to be a linen meeting. We arrived at The Wellington and Cami wasn’t prepared and had zero linens to show us. She insisted that we would want to see our linens under the tent at The Ambassador House to get a better idea and that it would happen in the spring before our June wedding. She went on to state that this meeting was solely to pick out the linens we wanted to see at the meeting in the spring. In February 2023 at our group food tasting, Cami mentions to us that we need to have a linen meeting at The Wellington. We mentioned that she originally insisted on our meeting be held at The Ambassador House and she acted as if she hadn’t heard that before but agreed that it was a good idea. A few weeks after the tasting, we still hadn’t heard from Cami regarding the linen meeting, so we had to reach out to her to schedule ourselves. We reached out to confirm the day prior and heard nothing back. She ended up cancelling the day-of citing it was too cold outside and she “wore the wrong shoes for the conditions today”. My wife called her after receiving the email stating the cancelation to inquire why as she had taken off work to attend and Cami brought my wife to tears interrupting her and berating her for even questioning her last minute cancelation. In the service industry, you would think the event coordinator would look at the weather/prepare prior to the day-of. After we had some time to cool down from that experience, we reached out again to schedule a linen meeting for a third time expecting to see full linens of what we picked out at the first meeting back in the fall of 2022. We had to reach out twice via email to confirm this meeting. Of course, come to find out Cami shows up to The Ambassador house with none of what we originally picked out. When questioned about why she didn’t have the linens for us to see, she blamed us, stating that we changed our linens multiple times and she didn’t know what to bring. This is an absolute lie. We NEVER changed our linens or color scheme. When we tried to defend ourselves with this, we again, were met with hostility, her interrupting us and berating us. When this started to happen, the father of the groom stepped in to mediate as she interrupted the bride and mother of the groom already. Cami refused to answer simple questions or take ownership for her mistake and engaged in a shouting match with us, her customers. We ended up picking out linens from a small book with tiny swatches, never seeing the full linens until the day-of our wedding. Looking at them, we wouldn’t have chosen a couple had we had the opportunity to have an actual linen meeting. During ALL of our meetings Cami was incredibly disorganized. It seemed as if she was taking notes, but when we would receive our proposals, nothing we talked about in the meetings was ever reflected. Because of her lack of detail, we were tasked to track it all ourselves, as we could not trust her to pay attention and make sure things would be taken care of. As a result, over a period of several months, it took 7 proposals for Cami to get everything correct. We can assure you, this was not because we changed our minds so many times. It got to the point where Cami suggested we come in to hash everything out. We were skeptical of this initially as we wanted to keep all communication via email. Again, Cami exhibited her lack of communication skills by not replying for days and sometimes even weeks. She would create multiple email chains, not ‘reply all’ and not answer all of our questions, which in turn would cause confusion, leaving us no choice but to meet in person to work everything out. We requested one email chain and her to ‘reply all’ so that all parties could be kept in the loop, but she could not follow these simple requests. The requested meeting was somewhat productive. At her request, we showed her inspiration photos of the way we wanted cocktail sashes to be tied and the way we wanted napkins to be folded. We discussed food options for the bride, as she has dietary restrictions, and discussed tables and bar pricing. Come wedding day, our setup team inquired about the napkins being set up incorrectly and Cami refused to fix them. Once she saw our friends fixing them, she finally jumped in to help. Additionally, our cocktail sashes were not tied the way we showed her either. Also, we were charged for Mediterranean chicken for our guests with dietary restrictions and day-of they were served chicken with no sauce even though at our previous meeting, we specifically stated we did not want that. In the weeks leading up to our wedding after multiple requests, Cami finally sent us our venue layout with tables. We wrote in the table numbers for dietary and high chair references, but we also had to draw in our cards and gift table and guest book table as she left these off. After drawing these in, we emailed her the layout, our day-of timeline and certificate of insurance. She even confirmed receipt of these items. However, come the day-of the wedding it was apparent that she did not open or review these items as she had no idea where our cards and gifts table or guest tables went or what time anything was happening. By not reviewing or printing off these items, she asked our set up team multiple questions throughout the day, our DJ could never find her to ensure the buffet was ready for him to release tables for dinner, our cutting cake wasn’t put on the floor and our bridal party had to run it out right before grand entrances, and we had to personally find her to get the bottle of champagne we purchased for our toast. Because she could never be found, our timeline was delayed as a result. Had she prepared and printed the documents beforehand, this could all have been avoided. After the wedding, several of our guests mentioned that the servers were extremely rude. We witnessed one of the servers walking by a guest, bumping into her and knocking her water glass out of her hand. The server did not stop to apologize, clearing knowing what she had done, even after we yelled out. At the end of the day, our wedding reception went okay. However, reflecting on the last several months, we feel as though we were robbed of the joy of planning our wedding due to Cami. She is untrustworthy, unethical, defensive, and unapologetic to her customers. It’s unfortunate we write this review, but this is our story and we hope by sharing it in detail we can spare others from being robbed of the joys that come with planning for their special day.

From the moment we saw the Ambassador House on the Knot we knew this was where we wanted to get married. It is absolutely gorgeous this time of year. Kristen was an absolute joy to work with and she made everything so easy. The day of staff were very helpful and made sure we had everything we needed. My husband and I will forever be grateful to have had the most perfect day at the Ambassador House