Hometown Chef didn't live up to expectations and disappointed us greatly on the day off. We paid for a seated dinner service with 3 different entree choices for our guests: steak, chicken, and vegetarian. Our dinner service was assigned seating... and each guest had already selected a meal on their RSVP. I've broken down the main issues below.
COMMUNICATION: This was the most longstanding issue we had with Hometown Chef that really shook my confidence that they could handle my wedding. A few weeks prior to the event, I emailed HC to discuss what would help them the most on the escort cards to show what entree each guest had selected. To my surprise, they informed me that it only mattered who picked vegetarian since meat eaters would be receiving both chicken and steak. Never at either of our tastings had they discussed that this was their intention. From the beginning, we had made it very clear that we would be offering 3 entrees. (Some of our guests are Hindi, can't have red meat etc.) Instead of fixing the issue, Tiffany called me to try and convince me that it was "very hard work" for them and me as the bride to handle 3 entrees. This is NOT what a bride wants to hear her caterer say just weeks out from the wedding. On our call, she informed me of other decisions, like how she wanted to pre-plate the salads on the table and not have it as the first course. When asked when we would have had this conversation if I hadn't emailed first, Tiffany said they call brides one week out. No one informed me of this either, so I'm not sure I believe it, and secondly, who wants to make big catering decisions a week out from their wedding? The last comment that really threw me came 3 days before my wedding from my planner that HC wanted to change their mind about bread baskets and instead plate bread on each plate. I'm celiac and severely allergic, as our some of our guests. We had had the discussion many times on how important it was to keep bread secluded in the basket for cross-contamination purposes. If we hadn't caught that, my guests and I could have spent my wedding day in the hospital.
FOOD QUALITY: The food we received at our wedding was extremely disappointing and NOT what we received at our tastings. You might have good food at the tastings, but you won't see it again. For our sides, we selected green beans almandine and herb roasted potatoes. We were served canned split green beans and boiled potatoes with hardly any herb coating at our reception. The beans were clearly canned as they were French style cut and mushy, while they were whole beans and crunchier at both our tastings. The potatoes were boiled & had zero crunchy coating and were two fork pushes away from being mashed potatoes with zero flavor. The steak and chicken were reheated with the chicken extremely rubbery and the steak an off-color. We paid over $65 a person and to receive such piss-poor quality on our wedding was not just disappointing, but frankly, insulting. Our guests even commented on the state of the food, which was very embarrassing.
Overall, I would NOT recommend this caterer to brides that want quality food at their reception, especially brides that want seated dinners. It seems like it is too much hard work for HC to complete in an appropriate and consistent manner for a wedding.