The Hutton House

t of it! We wish you all the best in this new chapter and hope to see you again in the future!

o be a part of your special day.

e/social media - we take great care to ensure that all of these pieces work together to give our clients a beautiful and seamless experience. Thank you for allowing us to be a part of your special day. We wish you all the best!

We sincerely apologize for the coordinator changes you experienced. As shared with you, we did experience some turnover in team members from the time that you booked with us and also a team member that left for maternity leave.  While we understand this can be frustrating, please know it is something we did our best to work through to offer a smooth transition, and again apologize if you felt this was a source of frustration.   Regarding our payment process, all timelines and procedures surrounding payments are outlined in your Venue Agreement, Venue Coordinator communication and client planning meeting.  We apologize if you felt there were hidden fees, as we strive to be transparent about all costs associated with our services. Your concern about a service charge was previously addressed by your Venue Coordinator, but we would be happy to address any remaining questions or concerns that you have and always welcome you to email us further details on what items you felt were hidden fees or what processes felt unreasonable. We appreciate your kind words about the beauty of The Hutton House, and we are glad that you had a beautiful wedding day despite the challenges you felt. Please know we value your feedback and will use it to improve our services. We want every client, guest, and vendor to enjoy a seamless and memorable experience in our space! If you have any further concerns, please do not hesitate to email us.  We were so honored to be a part of your special day and sincerely appreciate your feedback.

be a part of it. Thank you for choosing The Hutton House!

back to visit us in the future!

y client, guest and vendor to have the best experience in our space! Thank you for sharing these kind words and beautiful photos from your day. It means so much to us!

us to be a part of it. We wish you all the best in your new life together!

beautiful. Wishing you and Phil all the best!

wing us to be a part of your special day! Wishing you a wonderful holiday as newlyweds!

g day, and prioritize eliminating any stress from your plate so that you can focus on simply celebrating! We won't let even the unpredictable Minnesota weather stand in the way of that! Thank you and Andres for choosing us to be a part of your special day. We wish you all the happiness in your new life together!

y to help bring beautiful events, like Jess + Mike's wedding day, to life and we look forward to creating many more celebrations together!

w to mitigate your concerns. Many venues require a professional day of coordinator to ensure that all of the behind-the-scenes work is executed smoothly so the couple does not have to worry about timelines and vendors, and they can truly enjoy their day. We understand that every client has a different preference on how much planning assistance they want, as well as how much of their budget they want to allocate toward planning assistance. Because of that, we allow our clients to hire their desired coordinator. If the coordinator has not yet worked in our space, we simply look to have a call to review all our policies to ensure that their planning will run smoothly in conjunction with ours. This requirement is outlined in our Rental Guide, as well as our agreement that clients review prior to reserving their day. Like many other venues, we have a list of Recommended Caterers who are familiar with our space and offer a variety of selections and service options at varying price points. We would love to be able to partner with enough caterers to cover all catering requests but with the large range of desires, cultures, and traditions we see from our clients, we decided to allow clients to explore caterers of their choosing. If a client finds a caterer that fits all of their needs, we are happy to explore approving them to ensure they have proper licensing and insurance coverage required by the State of Minnesota and Hennepin County, as well as ensure they provide all of the place settings, have a full waitstaff team, and that our on-site prep kitchen is suitable to their needs. If approved, we do have an Outside Catering Fee of $1,000 which is outlined in the Rental Guide and Venue Agreement and shared with all clients exploring someone outside of our Recommended List. Foodservice is one of the most important components of ensuring a smooth event so we do not take our policies and expectations with these vendors lightly. The dumpsters on-site are there for the internal cleaning of the venue, as well as any trash produced from the beverage services. Our back-to-back calendar of events does not allow enough space for every vendor to dispose of their items, however, it is standard policy and protocol with all of our Recommended Vendors and Caterers that they are responsible for their setup and cleanup of their services. We host a final walk-through meeting with all of our clients and their day of coordinator and during that time, we revisit the trash policy that is outlined in our agreement to ensure that if there are any vendors who are new to our space working the event, they are aware of their responsibilities. Our upstairs suites are included in our full 12-hour rentals and are available to an intimate group throughout the getting ready time of the event. They remain available throughout the entire evening, but due to the limited fire code capacity, the primary reception and gathering takes place on our main level. We host a wide variety of events and musical entertainment and welcome all types of celebrations. We also have a responsibility to the City of Medicine Lake and Hennepin County to uphold city ordinances. If at any time our team is requesting a slight adjustment to the volume or decibels of the reception music, it is to ensure that the music can continue playing throughout the entire evening, preventing further action from being required by the city. We have not yet experienced an event shut down due to noise ordinances and hope to continue that trend by monitoring decibels internally, and working closely with the clients and/or DJs. Additionally, any noise ordinances and entertainment policies are outlined in our agreements. Our Venue Managers are included in every one of our venue rentals to ensure that things run smoothly from a venue front. If anything unexpected arises, they step in to keep the timeline and event operating. In order to be prepared for these instances, they must monitor the venue throughout the entire event. The Venue Manager's role is to keep guests safe and happy, and if inappropriate comments were made, we would appreciate you sharing those with us directly so we can address them. Our staircase happens to be the best middle-ground location to be able to see into both spaces of the venue and make certain that all vendors are providing the services our clients contracted with them and that all guests are remaining safe. We are grateful to be a part of every celebration and hope that the above provides some clarity into some of the policies that we review with our clients. Please feel free to reach out to our team directly at hello@thehuttonhousemn.com if there are any remaining questions or concerns.

iful events ahead!

oy a seamless and beautiful experience in our space and we were thrilled to be able to offer that for you! Thank you for allowing us to be a part of your celebration. We wish you so much happiness in this new chapter as husband and wife!

most memorable wedding day! Thank you for choosing us to be a part of your celebration. We were honored!

your special day to life. It was a beautiful celebration!

your HH experience. Wishing you all the best in your new life together!

py to hear that you experienced just that! Congratulations to you and John!

n your new life together!

HH experience! We wish you and Benjamin all the best!

lients and hold our staff to an expectation of timely communication. We appreciate your understanding for an unfortunate miscommunication around your Final Walkthrough scheduling due to a member of our team being out of the office sick. We do all that we can to ensure a seamless and memorable celebration for every couple that we work with and it seems that there were some misunderstandings around extra charges incurred and some of our venue policies. We do offer an al a carte approach on some of our amenities and services at a separate cost to allow clients to customize their experience by adding on items that are of importance to them, but avoiding those expenses if they are not needed. We work with clients to prepare a detailed proposal that reflects all anticipated costs upfront based on what we know of your event details prior to booking. Any items or services that may incur additional costs are outlined in our Rental and Inventory Guides, which are shared prior to and upon booking, or your Venue Agreement at the time of booking. In regard to your catering concerns, we have partnered with eight catering companies who provide a range of services at varying price points so our couples can find something that aligns with their vision and budget. If none of the eight fit what you are looking for, we do allow Outside Caterers, pending approvals and for an Outside Catering Fee. If you choose to work with an Outside Caterer, this vendor must meet with our staff for a kitchen walkthrough prior to the wedding and must review all of our kitchen policies at that time, including their offsite removal of catering trash only. Additionally, the details of this policy are also outlined in Section 8 of your Venue Agreement (found on page 4). Caterers are not expected to take venue trash, including that generated by the bar service. In terms of your billing questions, our team responded to your request with an itemized beverage service invoice and addressed your questions in an email dated January 19, 2022. We received no further communication beyond that point so were not made aware of any further questions or concerns, however we certainly want to address any remaining questions you may have at this time. Please feel free to reach out to our team directly at hello@thehuttonhousemn.com and we are happy to review any invoices with you to provide clarification! We were truly grateful to be a part of your wedding day and we hope that the above provides some clarity into our policies and efforts to make your day run smoothly and beautifully. Thank you!

it is our goal to create a seamless and stress-free experience for our clients! We wish you and Karly all the best!

o have been a part of your special love story.

be a part of your coordination and planning for the big day!

strive to give all of our couples. Thank you for taking the time to share and we wish you two the absolute best!

ll!

of your recommendation!

Hattie and hope to have you two back in as guests for other events. We are wishing you the best in this next chapter and New Year!

your celebration! We wish you and Brett a lifetime of happiness together!

r that you enjoyed your HH experience. Wishing you and Jesse a lifetime of happiness together!

g, and can be added on at any time leading up to your day. We did collect the remaining rental balance and as we wrapped up floor plans and confirmed additional items, these two were then included in your rental balance which is why there were additional amounts due. As for catering, we have partnered with eight wonderful caterers who provide a range of services at varying price points so our couples can find something that aligns with their vision and budget. If none of the eight fit what you are looking for, we do allow Outside Caterers pending approvals and for an Outside Catering Fee. We hope that their services met your needs for the day and you were happy with your selection! In regards to communication, we have events in our space all throughout the week and weekends so it may be difficult to reach someone via our office line if we are on the floor managing events. If you leave a voicemail, we make sure to follow up, otherwise, we encourage our clients to reach out to their dedicated Venue Event Coordinator to schedule a call and get that on the calendar. We do require a professional day-of coordinator for all of our weddings and this is outlined during our tours and in all of our agreements. As you populated and signed your agreement, you indicated that you elected to use your own Professional Event Coordinator versus our In-House Coordinator which means that you are responsible for hiring this person. Our team had yet to receive a confirmation on your professional coordinator so as we checked in to confirm your selection to ensure they were versed on our expectations and requirements for the day, it was at that time that we had to articulate the terms in the agreement. We apologize for any confusion here but this requirement was outlined from the start of the experience with our venue. For the Final Walk-Through, your dedicated Venue Event Coordinator, unfortunately, became ill the day before and needed to reschedule. This is never our ideal either and with our weekday event calendar, an in-person walkthrough was limited to our non-event dates. We did offer the option of a virtual walk-through to check off the final details earlier and accommodate an in-person site visit closer to your day but the preference was to handle everything in-person. We empathize with this adjustment and apologized as the rescheduling needed to take place; our goal was to ensure that everyone in attendance was healthy. Lastly, in regards to the stain – this stemmed from makeup, not liquid, and our team did everything we could to remove this from our carpet ourselves to avoid a professional cleaning. It, unfortunately, was an extremely stubborn stain and required a professional cleaner to resolve. While we understand the frustrations that extra cleaning charges can cause, we not only review this during our final walk-through and with the professional coordinator the day of the wedding, but we put forth every effort on our own to mitigate these instances. Our team was truly grateful to be a part of your day, and hope that the above provides some clarity into our policies and efforts to make each client’s day run smoothly and beautifully.

u two back in for a future event in our space!

o see photos come through! We are grateful you two selected us as your venue for your big day and wish you the best in this next chapter together!

ge!