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The Joule Dallas Reviews
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Reviewed On 10/24/2020 by Dawn E
WOW! We had no idea the level of customer service we would receive when we rebooked the Joule after our daughters wedding had to be postponed. Megan Milkavich led the way, along with the front desk personnel, bellmen, and valet! They were am...
azing, so professional, so helpful, even giving the bride an upgrade to her suite! We can not say enough about this hotel and all that they did to make the wedding weekend perfect! Thank you!
Reviewed On 10/15/2019 by Lindsay G
I went above and beyond my budget at The Joule to have my "princess" moment of entering my wedding through a glass elevator. I was told exactly 2 minutes before the wedding was due to start that it was broken. Not only did I not get my entran...
ce, my guests had a very hard time moving between the terrace and ballroom - even using the fire stairs instead of having to wait a ridiculous amount of time on the small elevators inside the hotel. On top of the glass elevator not working, neither was the handicap elevator which forced my disabled niece to be carried up the stairs along with her wheelchair and along with my 91 year old grandma that needed an elevator as well. This cut short my wedding reception by a full 45 minutes. Views were good, food was great, and rooms were very nice. However, if you are booking the terrace, you really need to consider the high possibility of it not working. I have since found out the elevator not working is an ongoing problem.
Reviewed On 8/03/2019 by Camille M
I coordinated a wedding here last night and I just have to say the service level here was PHENOMENAL. The Catering Services Manager, Jesse was a dream. He was truly a gem to work with! His willingness to help blew me away, he and my Banquet Cap...
tain Alex and all of his attentive staff helped me pull off an AMAZING night for my clients Abbye and Kevin!! Thank you so much!!
Reviewed On 3/20/2019 by Kathleen T
TRULY OUTSTANDING! You can honestly stop reading now if you want. The Joule had always been my dream venue. I wanted a "chic, sleek, contemporary, big city" wedding, and The Joule is the epitome of that in Dallas. I also loved that my guests co...
uld stay there, and both the ceremony and the reception could be there, so it just made everything really easy. The Joule was our "home base" and there was no need to coordinate transportation to and from various venues. I worked with Janna Hinebaugh, the catering manager at The Joule. The moment I met her, I felt like I was talking to a good girlfriend. She's awesome. She was super organized and knew her stuff, and she was just so darn funny and nice. When I say Janna's (and The Joule's) customer service is over-the-top, I mean it. I've stayed at names like The Plaza and Waldorf-Astoria, but never in my life have I received such VIP treatment as I did at The Joule. Everything was seamless, from booking and contracts, to the tasting (we created our own menu of foods we love) and selections of linens, etc. Shout-out to Janna's assistant Jesse, who ran point on the rehearsal and on the day-of, along with Janna. My experience was a dream--not a care in the world, knowing everything was handled and my husband and I could focus on our wedding day. Oh, and when you book at the Joule, you get two nights in a suite as part of your package--the suite was BOMB! It was basically like an apartment: living room with a half-bath, master bedroom with a massive bathroom, huge windows...it was insane. In the best way.