Let me start by saying that Joy is very kind and I felt very comfortable working/talking with her. Despite these feelings, the over all experience could have been better.
As her website requests, I sent her pictures of my gown and spoke with ...her on the phone prior to receiving a quote. Her estimate was reasonable and maybe even on the lower end, compared to other estimates that I had received and I decided she was a good fit as my seamstress. Upon my first fitting, we went over the adjustments to be made (taken in, straps adjusted, cups, bustle, and possible hem). She took measurements and everything went great. Upon my next fitting, the dress needed to be taken in more (I could look down the front of the dress and see my belly button) and the straps weren't quite right. More measurements were taken. I returned for the third/final fitting, just TWO weeks before my wedding. I could still see my belly button by looking down the front of my dress and if I moved wrong, my nipple would be exposed. Needless to say I was concerned (cried, actually). Joy was kind and reassuring that the dress was ordered in the correct size and that it wasn't her abilities, but rather the style of the dress that was the problem. Joy explained that because the dress had a low back, it makes it really difficult to take-in and that there's only so much a seamstress can do. Plus she explained that the cups/corset that designers build into their dresses are a standard size (which wasn't the right size for me) so there was nothing she could do about that either. I ended up leaving her office very upset and left her my dress to try and make further adjustments. After doing some reflection, I ended up calling her and requesting that I pick up my dress ASAP to attempt to bring it elsewhere to have it fixed. Joy had me return to get my dress. At this point, I had already paid in full for my alterations. Joy refunded SOME of the money for things that hadn't been completed (bustle and steaming). At this time she also showed me how she should've charged me for additional times of taking-in the dress and therefore, reduced the amount that she would refund me for the extra times of taking it in, even though the dress still needed to be take-in even more. In my opinion, had the dress been taken-in enough the first time, I wouldn't have had to continue requesting that it be taken in more. This is also a good time to add that I was not actively trying to lose weight and only weighed 1 pound less from my first fitting to my last fitting.
At this point, I'm not sure if the problem was lack of skill or If it was indeed the style of the dress. With that said, I wish that Joy would've been straight forward with me from the beginning. Joy gave zero inclination that my dress would be challenging to alter. She should have explained that low back dresses can not be altered to fit someone's exact shape (the front of my dress did not touch my skin from my chest to just below my belly button). Had she explained this to me, I would've returned my dress to the store and picked out a new one. Instead, I was dress shopping two weeks before my wedding and ended up "settling." That is not the way any bride wants to feel about her wedding gown.